Sales clerk was friendly, helpful and accurate. Very pleasant experience. Will certainly return.

Super friendly staff, great prices, and good deals. I love the BOGO for 5cents promotion they have. They have a great beer selection and they're always bringing in new and interesting stuff. They have plenty of cold ready to drink cocktails by the front. Definitely a one stop shop. read more

Was there during the annual $.05 sale, and they had some great items on sale including Angels Envy Bourbon and Luxardo Cherries 2 for $25! My biggest problem, was that I asked for an item they did not currently carry, and the guy at the register told me to go to Total Wine or Hi-times. I was at BevMo because I wanted to give my money to Bevmo, not Total or Hi-Times. If he would have offered to order the product in, I would have been happy to return the next week to buy it. I guess I will go to Total and special order the item I need. read more

I've given this BevMo multiple chances, but every visit has been a disappointment. The customer service is consistently terrible, and the manager is the biggest problem. He's rude, dismissive, and completely uninterested in helping customers. If you ask him a question, he barely acknowledges you and just points instead of offering real assistance. Lots of his other employers are just as terrible as he is. On my most recent visit, I was expecting a simple, pleasant shopping experience. Instead, I left feeling frustrated and insulted. The disrespectful attitude from the manager and staff made it clear they have no interest in making customers feel welcome. I usually avoid this location, but every time I do give it another chance, I regret it. This time, my daughter and her friend, visiting from Germany, stopped to pick up a bottle of espresso martini. Her friend, who is 22, had forgotten her physical ID at home but had a copy on her phone. When the manager refused to accept the digital copy, my daughter (also 22) offered to buy it instead. They were both well-dressed after a nice dinner in Newport and were shocked by how rudely the manager dismissed them. Meanwhile, I was sitting in my car holding my 3-pound, 4-month-old teacup puppy. When I saw what was happening, I calmly walked into the store puppy in hand, to understand the situation. I remained polite and composed, even smiling at how ridiculous the manager was being. Still, he continued to be incredibly rude. Even though both young women had valid IDs, he refused to sell the bottle, simply because it was clear the purchase was intended for our German visitor, who only had a copy of her ID. What happened next was completely unacceptable. As I stood there, shocked by the unnecessary hostility, the manager physically put both hands on my shoulders and pushed me out of the store. I couldn't believe it. As a well-dressed, polite, and educated mother, I did not deserve to be treated this way, especially over a simple and reasonable request. This level of unprofessionalism is appalling. A store should not be run like this, and no manager should treat paying customers with such blatant disrespect. It's no wonder I now go out of my way to shop at Total Wine instead, at least there, they know how to treat people. Unless major changes happen at this BevMo, I will never be back. read more

Since Spouts quit carrying CBD products I was referred to Bev Mo drive across town to arrive right before closing for them to have nothing. Do better. read more

My wife and I stopped into the Costa Mesa BevMo this past evening to purchase a large number of Christmas gifts. We had a budget of approx. $3,000.00 to which we had hoped to purchase numerous gifts of liquor and wine for family, friends and several Christmas Parties. As we planned on spending over an hour within the store to carefully select our would-be choices, I politely asked a cast member if I could use the restroom and have the code for the door lock. The employee snapped back , "No, they're closed." The cast member then walked away, not saying a further word nor offering any assistance. My wife then approached a different employee and asked if she could use the restroom and the employee stated, "They're not available." Then, walked away offering no further assistance. So, we picked up one bottle of wine and left. To be honest, we shouldn't have given them any business whatsoever, but we needed this gift for the following day and as it was late and we were a bit tired after a day of shopping. Yeah, we're seniors. Okay, I know there is an issue with homeless people and tweakers in this business complex and I understand they're difficult to deal with and no doubt theft is a constant issue. But seriously? It was very clear we were not grifters or toothless crack addicts, searching for any opportunity to steal a bottle of hooche and skedaddle out the front door only to get plastered in the parking lot and found at 2:00AM lying in a puddle of urine, only to be told by Costa Mesa PD to get out of their city,.'"Try Newport Beach, they'd love to have you visit." Wherein, they drive away laughing. I've always found BevMo to stock a fair inventory of unique selections and the overall experience to be somewhat enjoyable. But clearly, the management of this store and it's horrifically lackadaisical staff needs a reminder that customer service still matters in the world of business. So, looks like we're heading to Costa Mesa Wine & Spirits this weekend to complete our purchases after a comforting meal at Mi Casa (Yeah, their tacos are incredible!). To the management at BevMo, I strongly suggest that if you wish to remain quasi-relevant in the business world, be a bit more selective in how you operate your stores and never forget, you're only as good as your last sale. And yes, this will probably be our last purchase at BevMo as I'll gladly pay a few dollars more to purchase elsewhere, heck, even Bristol Farms has a unique and wonderfully inventive offering of wine and liquor and my wife will buy me a chocolate chip cookie if I behave whilst shopping. read more

****Customer Service and Great Selection**** I came in on New Year's Eve and it was super busy. Combined with social distancing procedures and standing in line to get in, I was anticipating a long time shopping. That was not the case. Despite the long line outside, we only waited a few minutes. On entering the store there appeared to be a long line waiting to check out. A gentleman by the name of Patrick introduced himself and asked how he could help. Patrick pointed out several specialty drinks and different types of alcohol. He had great ideas and was an enormous help. He saved a great amount of time. We wrnt to go stand in line and it only took about 5 minutes despite all the people. I was surprised by the diversity of products and different quality of the products. I am a fan! read more

BevMo! - PARTY AT NICK'S! - Beer, Wine & Spirits Near Me - Costa Mesa, California

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Would give 0 if I could but one of the guys was super nice and asked us if we needed help and the other cashier(bigger guy with glasses) said he needed to see all 4 of mine and my friends id's even though we weren't even buying. I've been to so many bevmo's and have never had an issue with id they have only ever ask the person purchasing and I have been to so many locations. The guy was so rude. If they are going to id all of us then he needs to id at the door like wtf is this a club?? Bro it's literally Bevmo lmao. Will not be coming here ever again. read more

I absolutely LOVE this store! Amazing selection, great prices on 5 cent sale wine, and friendly team! They also deliver late into the evening which is pretty cool! read more

I don't personally have anything of note to comment on this BevMo! Its an alright bev store and its got a lot of options which is cool if you're really into options. It might be a bit more expensive than other bev stores but I do pretty good financially and am not super concerned on the price of a six pack of Hazy Little Things IPA - Limited Edition - Cosmic Little Things IPA. Which on another note is a wild thing that the people at Sierra Nevada Brewing Company are doing. They keep coming out with " Limited Edition " versions of that beer that taste exactly the same. But like I still by them because I like Hazy Little Thing IPA and it would be cool if they did have limited edition beers that were really good and cool. The real review is in regards to what my friend's mom said they heard in line at this BevMo. Well at least I'm pretty sure it was this BevMo. This girl was getting a recommendation on drinks and the cashier said they like Cutwaters which are canned cocktails - not really my thing. And then the cashier said to be careful though because they are 13% alcohol content. And then the girl said "oh wow, how did they fit that much alcohol in this little can". While my friend's mother was only telling this story to get a laugh and express her inner misogyny. I feel like it was a nice moment and it made me reevaluate life. People should be allowed to be a little dim, the world doesn't have to be only doctors, lawyers, and retired model train experts. Other people can just go about their day and be who they wanna be. Thank you BevMo read more

Won't waste my time at this place again. The Asian kid working tonight is horrible. He acts busy and keeps apologizing for the wait. But I never have an issue when the other employees are working. I've had multiple issues having to wait long periods because of this dude pretending that he's really busy. read more

I LOVED the employee here! Her costumer service is AMAZING. Never felt more positive energy im my lifeee

I was greeted upon entering and stockers asked if they could assist. Cashier asked if I found everything I needed. Great service. Reviews here are mixed. My experience was simple. I was cordial and treated staff affably and with respect, and I got that in return. I'll be back. read more

Absolutely rude customer service. Short man with a beard loading shelves hostile for no reason.

My girlfriend and I went in to buy some things. I was not purchasing anything just standing with her in line. The man then asked for my ID. Why? I wasn't purchasing anything. I refused to give him my ID even though i'm of legal age. We left and didn't buy anything for his rude attitude. Guy with glasses. read more

By the looks of the reviews, I'm not the first person to have an issue with customer service at this location. I stopped in yesterday to stock up before the 4th of July weekend, and three different employees refused to provide the code for the restroom. They sent me to CVS next door, and their restroom was locked and reserved for customers only. I'm not sure what the legality is for refusing a bathroom to customers, but they lost my business yesterday and in the future. read more

I thought we were moving in a more positive direction as a society as it relates to social justice, racial profiling, equity, etc. I walked into BevMo with a backpack given there is a 24 hour fitness next door which I literally just came from a workout. This lady staff must have sent some kind of signal because all working staff came to the front to literally watch me, really! I have hope one day this shit will stop happening to people of color as I am an African American male, but I guess they work at BevMo for a reason. I hope this is not BevMo's policy, and I hope all staff from the night of 7/26 at 21:55 will be properly trained. Edwin is the cashier on my receipt, but he was not the leader although he conformed to racial profiling. Even after they saw I was going to pay, she had a very poor attitude. Like after I didn't steal and meet your stereotype, you still couldn't change your attitude? read more

BevMo! - Beer, Wine & Spirits Near Me - Costa Mesa, California

It's a gamble coming here in terms of customer service (or even the presence of any employees). Selection is less than Total Wine and prices are higher than Total Wine. Staff are not as knowledgeable and the organization of the store is not as clean as Total Wine. I came because I was in the area and doing last minute shopping for a trip. I had a gift card so I figured why not. It'll get the job done but if you don't subscribe to the BevMo vs Total Wine camp and don't care where you get your drinks, then Total Wine would be my suggestion. (Unless you're here for the 5 cent wine sale. There's no contest there.) read more

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Didn't have what I was looking for (Blackberry Schnapps) but the awesome team member offered up something else with blackerry, a brandy and not only did I give it a shot but it improved upon my original cocktail recipe. They held the bottle at front for me since I was rushing. Excellent customer service. read more

I don't shop here much, and I was reminded why today. Their beer selection is not as good as I remembered. I don't see a clearance section anymore. No more Friday tastings. At least the Saturday tastings collect money for an LA animal rescue charity. Come by on Saturdays between 2 and 5, enjoy the wine and beer, and give generously. read more

I am a frequent visitor to this location, as I live very close. It's rare that I have a pleasant experience here and tonight is just another example. They always seem to close early. The place was dark on NYE when I pulled in at 11:40PM, not the first time the stated hours were either incorrect or they just closed early. However, my biggest beef that consistently happens is the lack of urgency and the amount of check out people. I will be walking from the beer cooler up the the front and consistently pass a pod of 2-4 employees bullshitting in one of the isles. Once I get up to the front I either find a long line with one person checking out or no one at a check out stand and one of the bullshitters waddles up to help after I'm standing there for 30 seconds. So annoying. I get it's a big store but they have these things called radios that your employees can use to call for more help when there's a long line, maybe give that a try? It makes sense why this location is a rotating door for their employees. read more

Went in today to purchase a few different items. My time as I was shopping was pretty uneventful and merely came down to finding what I went in for. Unfortunately, the check out process was quite unwelcoming. Yetzel helped during checkout and to call the level of customer service subpar is actually a huge compliment to her. After checking my ID, she asked for my friends too ( NEVER have I ever had a cashier ask for 2 IDs when buying alcohol but according to my passive aggressive cashier-its REQUIRED by state law for ALL..uuhhhh ok). Got past that only to awkwardnes when I said have a case of beer in the cart and her saying..ok, well I need it out to scan. I understand needing to scan,that's obvious BUT every other cashier has always said oh ok, I'll go ahead and scan it- no need to put it on the belt. Not sure if this girl was having a bad day but she definitely made it awkward, unwelcoming, quoted redundant policy)law and had a serious dose of passive aggressiveness. Won't be visiting this location again. read more

Avoid going to this location to buy your beer, wine, or liquor at ALL costs. Not only does this location have some of the WORST customer service I've ever experienced... But I was actually yelled at by the store manager and told to, "Get out of her store" and had to endure a rant about how she's upset and angry working 60 hour weeks so "people like you can have your alcohol." I called two days ago to order by phone since they won't let people in the store. The guy on the phone seemed reluctant and annoyed I was even calling. The he rushed me off the phone hanging up before telling when I should show up to pick it up. Hoping this was an isolated incident with a rude employee, I called 6 hours later. This time a different guy told me, "That's not my job. I'm just trying to get people in and out of here. Someone will call or email you when it's ready." The next day I called, yet again, and was finally told the order was ready for pickup. I arrived ready and while at the register tried to pay with a gift card. The women at the register couldn't get the gift card to run and called the manager in frustration. The manager came over, tried to get it to work and said I couldn't pay with a gift card right now because the computer wasn't working for some unknown reason. When I got expressed my disappointment and mentioned to her the several rude interactions I had with employees over the phone and now they won't accept gift cards... She blew up at me and that's when I had to endure her rant right up until she told me to leave. So, only go to this location if you like dealing with extremely rude employees or enjoy getting yelled at and treated like a nuisance for continuing to spend money with them. This was my last visit to this store and I'll be buying my wine from Total Wine or the grocery store from now on. On a positive note, they actually did get my order right and I did save a lot of money with their 5 cent wine sale. But I'd say it wasn't worth the berating I had to endure to get it. I understand everyone is stressed right now, but seems ridiculous to take it out on the customers that are supporting your business. read more

Said they were closed for the night before their closing hours when I was trying to buy just one thing. Ridiculous

They are one of the biggest ripoffs I've seen in a longtime. I went in to buy a few items, did not have my readers. Paid and walked to my car. Looked at the receipt and they were 20+% over any grocery store in my area. Walked back in in a matter of two minutes (time stamped) but would not return two of the items. Was told I can call corporate which I will be doing. This company should be ashamed of price gouging. read more

i asked for help and they told me "IT DONT WORK THAT WAY GET IT YOURSELF" rude as can be never going back

I purchase liquor and sodas from this location all the time, those aren't things I'd ever expect to return or exchange. However I purchased some craft spirit glasses, a 4 pack. That had no tape, or anything to keep the box closed. The box is not see through. I got home and checked the box, to find one glass was cracked. I went by a few days later in hopes to exchange it for a box that wasn't broken, and was going to insist we check before leaving. I also planned to buy 4 nosing glasses as well. I put my box with the broken glass on the counter, and went to grab a new box and the other items I planned to purchase. I got back to the counter and the manager Yetzel (that's how it's pronounced, didn't catch spelling) she said there was nothing she could do since the box had been opened. I said, well, I have a new box in my hand and there's no tape or sealant on this box, how do you know this one hasn't been opened, and how would I know the glass is broken if I didn't open to see. Her response was simply, "well shouldn't have opened it, sounds like a personal problem" Hot garbage. So if you need alcohol I guess their convenience will work, but if you wanna buy accessories, check them before you leave the store cuz they will not help you anymore. Had a similar issue last year with a stemless wine glass in a box, they swapped it no problem, seems like a newish team, the managers attitude was questionable in the least. read more

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Rick was helpful, honest and knowledgeable in helping me chose two bottles of wine as gifts. And the recipient of the wine gift loved the wine! Thank you Rick! read more

Normally i would never write a review for a chain... you know what you're getting. BUT! Let me tell you Kacee has changed my life. I was stocking up for stagecoach and bought a couple cases of mango cart. I'm super basic. Obviously, i go to stagecoach. Anyway, she suggested i try it with a Tajin rim... and holy cow. That girl has changed my life. Seriously amazing. Really takes this super girly beer to the next level. BEVMO GIVE THIS GIRL A RAISE OR AN EXTRA VACATION DAY OR SOMETHING! read more

Worst customer service ever. I've tried to give this place a chance multiple times and am always let down. Today was that last straw. They were sold out of 12 pack and wouldn't honor the 12 pack price for 2 six packs. Granted it's only $4 difference but as they say it's the principle. The female manager on duty today is totally obtuse. Never going back. No concept of custom service. read more

I found my favorite combo pack of White Claw cans with the lime flavor! I found a jumbo package of Beer Nuts Cantina Mix which hit the spot for everyone that tried it this evening. The best was the kind smile and prompt service from the cashier Rick! Thanks Rick!! read more

Maybe I don't buy the right things to save money here... But I can get a better selection of my favorite cabs at Vons or Pavilions. And I wait for the wine sail and buy 6 at a time to get the extra 10% off. But for beer I think it's okay. read more

BevMo! - Yummy. It's like going out for ice cream... - Beer, Wine & Spirits Near Me - Costa Mesa, California

My husband and I were in looking to make a purchase and I went alone to the register with our son (with our other store purchase) and what appeared to be a manager said it's for customers only and was told to go to CVS. I told my husband let's go and we can make a similar purchase at CVS... read more

I've never been to this location before for some reason..but I have been on the hunt for frangelico ro make my favorite drink- Nuts and Berries and cherry syrup. Nobody..and I mean NOBODY carries either of these bottles- but I found both at Bevmo! And both were marked down a bit! Score! This place is huge! I definitely need to come back when I have more time. I need to figure our a few more drinks and their ingredients first, so I can make a list lol. The employees were helpful too..I couldnt find what I was looking for at first, and one of the staff showed me where everything was. read more

Shout out to Christine! Or Christina (?). In any event, I was at Bevmo on Saturday as I needed to buy some wine for a colleague, Not wanting to embarrass myself and reveal my lack of wine sense, I enlisted the help of the lovely and knowledgeable Christine to help me with my choices. I ended up with a few reds as well as the pinot grigio I came in for. Her suggestions were spot-on and in line with my budget. If you need help selecting a good wine, ask for her! read more

No Customer service by the manager, Yetzel. Put an order in online and the store couldn't fulfill my order properly. I was told by her that the computer wouldn't accept 6 individual bottles and I needed to order only one kind of wine. So Ridiculous! I told her that I was very upset that she wasted my time on this order and would no longer shop at this store. This did not phase her at all. As a manager, you should find solutions to problems and not create more dissatisfaction by the customer! read more

The service at this location is terrible compared to the Huntington Beach location. Had a large order for delivery that their staff pulled. Was shorted two non alcohol items and called them to let them know. Gabby said she would take care of it, when I stopped by was told that it was not approved by management. Waste of time and poor customer service. Don't you have cameras where you can check that you actually shorted our order. F- read more

They have the absolute worse customer service. I asked a simple question if they price match and the manager Kristine was so rude and basically hung up on me. She said that Costco was not considered a competitor when in fact any one selling alcohol is truly their competitor. I will never ever shop that BevMo again. read more

While driving in Costa Mesa and talking about what to get as a gift for my friend's birthday, my husband recalled that we were close to a BevMo. I'd never been to this one and thought that was a great idea for a gift. I had been having trouble deciding what to get him, but I was sure that there would be some liquor he might like as a birthday gift. I was pleased to find that this BevMo was large. Beers, a good selection of gift sets, liquors, mini liquors, caviar, candies, they seemed to have it all. I settled on a tequila gift set and found Laker glasses, which I decided to buy for other gifts. I was set and hadn't spent that much at all. And the laid back, mellow atmosphere that I like with the BevMo's I've been to was there. H & I could go off into the night with all that we needed. read more

This place is overpriced. The "discounted price" is more than the full retail price elsewhere. And, Unless you read the fine print and sign up for their membership you pay way above retail. Don't waste your time, shop elsewhere. read more