The store had a lot of employees but only two working the registers with two lines 12 people deep…read more They easily could've opened a third register to help with the rush but instead you've got employees standing around and talking to each other. Store is clean and staff is friendly but horrible customer service. Lost money because people would walk out because they're taking too long to be checked out.

This was my 1st time @ H & M in over a year. I always hate clothes shopping. Alex helped me a lot…read morein the dressing room. She was so sweet, helpful, professional & polite. She went the extra mile for me! She was the most customer service oriented sales associate in that WHOLE ENTIRE store! I will go back there again just because of Alex!! Thanks Alex!! You made my experience a lot more pleasant.

Went to the Estero FL store today with my wife. Two sales people present one constantly on her…read morephone the other walking around. No one in the store asked if we needed help. I have been going there for at least 10 years and this was the worst customer service experience. When we needed a different size we got it ourselves. Not my experience in the past. When we were ready to pay I said, "Can we get some help". One clerk commented you seemed to have it under control. The other clerk stayed on her phone! We still spent $280 no apology but we did get a thank you! Obviously not what we are used to. Maybe management will do something. It's appalling that sales clerks are in their phone not helping customers.

When I can find my size, I love the WHBM merchandise…read more On this day, I got lucky... shopping lucky! The selection of small sizes was huge with so much for me to chose from. Top it off with the entire store an additional 40% off. I selected several items and as I approach the dresses, Angela is organizing. She offers assistance when I am looking for a size and is happy to get it off the mannequin. Another associate is walking by and takes the items to start a room. They were both so helpful. In the end, I found 2 items that fit perfectly and were priced reasonably. I have some of their items at home and know this will work well in my wardrobe. Clean feeling, well-lit, helpful staff... yup, this is a winner! Happy shopping!

Honestly a outlet store. I love the selection here. I can't always find what I came for but I…read morealways find something wonderful This is my first stop a the outlet mall They have designer clothing as well as regular stuff Plan on spending some time because you may have to search out what you want. I don't find this store very organized The selection can be iffy depending on what they get and what's been sold A little hard to get to the dressing room hidden behind the shoes Nice selection of sunglasses This is a big store The shoes are self service. Everything is out They are on vertical shelves by size. You just try on what you want Don't plan on sales staff to help. I wanted leggings and no one knew where to find them. Just said " look around " I like this kind of shopping so I can save money I did find my leggings. I got 3 pair

Not a bad place. It's a discount store in a discount mall and we wander in here from time to time…read more It's usually busy and if you can find anything you actually like, it will probably be at a fair price. So there you are...

If you are looking men clothes you in Naples John Craig is the place Great service and fast…read moreshipping. They take of alterations .

Neat Men's shop, eclectic array of products. Good mix of casual, and a couple of levels of a little…read moremore dressy. It is a place you can stroll around in, see something you want to try on, try it on and decide to purchase or not. Good supply of golf shorts and shorts. Also lots of semi dressy slacks and jackets. Always have to drop in there when I am in Maples.

I was looking for a pair of dress shoes for an out of town event this spring, and decided to check…read moreout Encore. They're located at Coastland Mall, right next door to Macy's. This is a large store and if you like athletic shoes, you're in the right place. They had sales going on, so it's a good time to buy. Although I didn't find the dress shoes I was looking for, I checked out the athletic shoes and saw a couple pair of Nike's that I really liked. Prices are good and unlike some stores, they are well stocked with different sizes. It's annoying to want to buy a pair of shoes, only to see the last two boxes in a size 5 and 12. The lady at the front desk area said goodbye when I left, the staff seem friendly and willing to help. I'll definitely be checking out Encore on my next trip to Coastland Mall.

This is my main stop for great men's Nike shirts, pants, and hats. This store seems to get tons and…read moretons of fresh new Nike gear every week. They also have decent selection of Puma and Adidas golf gear. I enjoy stoping in weekly to make sure I don't miss any great deals on top notch clothing! Other than clothes this place always has a random selection of shoes. It's hit or miss for the shoes but when you hit it, you find some unique kicks at an awesome price! This store is great, stop in!

Not a huge fan of Ross for women's clothes. I find the quality is just not what I prefer. They are…read morediscounted, but you get what you pay for. They do have baby clothes and lots of home decor items, toys, cookware and other non clothes items, so it's ok for browsing.

My husband flew down to Naples for a conference and realized he forgot his sport coat. In a panic I…read morecalled the shopping concierge phone number at Manny's, and spoke with Margaret. She was super helpful, sending me pictures of what they had in my husbands size that they would deliver to his hotel same day! Turns out we didn't need it after all, but I just wanted to write a thank you review and give Manny's a shout out for great service.

Great for a guy like me with East Coast roots. Got some madras shorts, and they were even on sale…read more Luigi's service was perfect. Very old school. Can't wait to go back when I have reason to buy more... My sister recommended this because her husband used to buy his close here "forever."

Very trendy clothes for women, but really pricey. I purchased a shirt recently off the sale rack &…read moreit was too big for my daughter. We tried to return or exchange it today with the receipt, but was told it was a final sale.