The service is average. But the food is still good. Their deals are hard to pass up for a quick lunch. They could use some updating around their property. Still a decent place for fast food! read more

My 1st time there was amazing my whole order was hot ready and fast and there wasn't anything missing Im 100% satisfied.

I was told shake machine was down! I thought only McDonald's was guilty of this! We cancelled order and left!

The lady at the drive thru was extremely rude! I came on 6/15/21 at 2:50. I asked for a single cheeseburger and she said "we don't have a single cheese burger, how about you pick an option off the menu." You're telling me you can't make a cheeseburger at a burger place?! I will not be back at this location. Your staff needs training if she thinks she can speak to a customer this way! I would have driven off if I wasn't blocked in. read more

Location was closed, it's 7:00 pm, there's no notes on windows letting anyone know. Went through the drive thru and it was working, the usual opening message and we waited to get a live person but never did. When we drive up to the window, that's when we realized nobody was there. It's either closed or they just went home early. read more

Rally's - Drive up window at Rally's. Everyone was MIA. - Fast Food Near Me - St. Louis, Missouri

rally's in St. Louis, Mo on Natural Bridge. me and my girlfriend order and you can tell the guy had an attitude the whole time he was taking the order. he split our order when we didn't ask him to do that saying it was two separate orders when again NO ONE told him it was two separate orders. he over charged us then got mad because he got the whole order wrong. we both said forget it and left. horrible customer service read more

Hear my testimony. I have this store a chance during my lunch break. The prices on the deals are cool, but they tax the hell out of you on ranch cheese and Oh $2.68 for a small drink. Not to mention the sprite.... Ah yea that was mid too. Now ladies and gentlemen I'm about to kick this shiznit into 4th gear. Check this out. After getting no ranch and the milkshake machine being down. I found this. Here is a prime example of how ghetto this store can be. Absolutely disgusting. Plastic on my burger... Never going back. I'd rather eat at the chum bucket. read more

Rally's - Here is a prime example of how ghetto this store can be. Absolutely disgusting. Never going back. I'd rather eat at the chum bucket. - Fast Food Near Me - St. Louis, Missouri

Ordered the burger with fries bacon chicken and bbq sauce on it, got a completely different sandwich, no bbq sauce no fries, there was mayo on it and my fries were medium instead of large. and when I tried to come back through they wouldn't do anything about my order being completely different than what I paid for. read more

Biggest POS food I've ever had.. burgers were cold Buns like they were right out of the refrigerator the meat was lukewarm at best.... So freaking slow it took like 20 minutes per car the fries were the only thing good. We came back and told them the burgers were cold... They said to pull around my husband asked if they were hot this time when the girl brought them out she said yah they're hot. It was the same crap again the burger was so cold you could feel it through the paper because they didn't even bother to warm the buns... Who wants to eat a burger with a cold ass bun and basic lukewarm meat. If you eat here I'm sure you will be pissed off. Just go to a McDonald's it's not worth it read more

This place is a dump and I would recommend avoiding it. It took almost twenty minutes to get my food when there were only two cars in front of me and at least 3 workers inside. Customer service was garbage too. I too am easy going when it comes to fast food but rude service and 20 minute service is bs. 2/5 and that's generous and only because they got my order right and my food wasn't cold. read more

I showed up during working hours they put cones in the road abs closed early so they could get out early. If you wanna shut down earlier post different hours. One star for bad customer service and posting times that don't reflect working hours. Was hoping for a redemption of the soggy fries I got last time, but my experience just keeps getting more negative. read more

This was once my favorite fast food place to go but in the last year everything from the quality of the food to the level of customer service has gone down hill and quickly. The food is never hot, it is luke-warm at best. Service is slow and the people they hire do not seem to have the grasp of the concept of fast food. I often have seen them chatting and laughing among themselves while I waited at the window without having even attended to me. Change back is frequently wrong and the staff does not seem to be aware of current promotions being offered. This place is a total nightmare, go to the one on Natural Bridge! read more

This review is strictly for the professional and charismatic manager that worked tonight, Sed. We had a lot of questions and requests during our drive through order and not once did his voice show any frustration or irritation. He answered every question and was very accommodating. This is something you rarely get when you're dealing with drive through, especially late night! This corporation should be proud to have such a great employee representing their company! read more

The longest I have ever sat in a drive thru. I'll drive all the way to st Charles rather than come here and die in line.

Freaking slooooowwww. And she just kept repeating our order over the intercom and messing it up several times. It's a miracle our food came out with no mistakes. read more

I couldn't believe the employee at the drive thru. If you would like to know the things she did that was not just rude but at the end MOCKED us... then read on. We were trying to get our order in the drive thru, the employee asked a question but in order to answer we needed to know if they had an item. My buddy asked if they had the item and the lady working the drive their said very rudly, "no sir that's not what I asked you l asked you a question and you need to respond." After only ordering a burger and fries, the lady told us to pull forward. We weren't finished so my buddy said he would also like another burger. The lady didn't say anything. My buddy asked if she got that and she replied again very rudley and yelled "yes I already told you I got that sir and I already told you to pull forward so pull forward is there anything else" my buddy said some respect would be nice. She was rude the entire time. We pulled up to the window and she said "you can keep on pulling forward cause we're not gonna ring you up bye." My buddy was confused and asked why, he said "is it cause of the part where I asked for the respect?" She closed the window door. My buddy knocked on the window and she opened and laughed and said "you want Rallies so bad don't you?" She said that as she was laughing, mocking us. We sat there for a few seconds, kind of confused. My Buddy said "hello?" The lady then opened the door, paused a second, and then closed it on us. She didn't even say anything, she just opened it to close it on us. We couldn't believe what was going on. Never have either of us witnessed someone being that rude at a drive thru. That person shouldn't be working there at that drive thru if that's how she's going to treat customers. If not let go, she should at least be talked to about this. Until this goes resolved though, Rally's will not be getting anymore of our business. That location has a 2 Star Review, and I can see why, unfortunately. read more

If I could I would give this a negative 5 star rating. The burger was smashed and everything was basically out of the sandwich. I order extra stuff on my sandwich and didn't get any of it. And then I had a old tomato on my sandwich like I wasn't going to see it. This place needs more training or better workers. read more

Absolute garbage. Didn't get a single thing right from my order. Just a bunch or little mistakes that show they don't care. Don't even bother. Might as well shut the place down with how bad the reviews are. Wouldn't be missed. read more

This place is the best at getting your order right! When I'm picking up burgers it's always tricky because I can't eat onions and wifey doesn't like american cheese...so one burger no onions, and the other no cheese. Most fast food places mess this up about half the time. This place always gets it right. And they are so nice and friendly! I drive farther to come to this Rally's! read more

The wings is the best sometimes the order is wrong but when I want crispy they give it to me. The workers have always been nice and I just enjoy rally's all together read more

Asked for a new burger. They gave me the same burger that I took back. All I want is hot food. Rally's is great when it's good but horrible when it's bad. Oh yeah and this location is steady out of product. And obviously horrible service even when the food comes out hot. They need to fire the whole staff and give jobs to people who actually want to keep their job because they obviously don't care. I have worked in food industry so I know how to be a good customer and it saddens me I hate to write a bad review but I feel like if I were to ask for my money back they would try and pull another fast one with my credit card like they did with my burger. read more

This was the WORST fast food restaurant I've EVER been to. Rude cook, rude manager! Food was bad. The teller tried to be friendly, but service was slow and the place was filthy. We will not be back! read more

Terrible service at Rally's location 10334 page Ave Saint Louis mo 63122. I filed a complaint 4/10/20 because hair was in my food almost 3 weeks ago. I didn't receive a follow up call or email within a week so I called in to discuss the issue. I didn't get to speak with anyone but I received an email for a free meal on 4/17. I made a request for a refund and didn't hear anything for another 2 weeks. I call back and was told the store manager would call me the next day and still no response. I also never received any free meal as told in the email. I called today 5/2/20 and spoke with a Tina who claims she's a manager. She got smart huffing and puffing on the phone like I did something wrong or as if I was giving her a hard time and bothering her. She hung up the phone when I asked for her name. I had to call back and argued with the lady. She refused to tell me when the store manager would be in even though I expressed I was already waiting for a call back. At the end of the call I told her to have a great day and she called me out of my name. I will be going to corporate because the way the issue is being handled is very unprofessional. Tina needs to be fired ASAP. Every time I come here to this location there is an issue read more

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Whenever the food is cooked fresh, it's on point. But to go after completing an online survey and getting a cold mother cruncher on a crispy stale bun? Even though it was free, come on guys. read more

Rallys has gave me burned chicken and overly salted chicken for the past week that I have been going to it night crew is really sad

This was my first time at Rally and it was terrible. I believe I was overcharged but was not given a receipt to prove it. The food was awful (and i'm not picky about food!). Got the mozzarella melt for myself and friend at work for lunch. Horrible!!! The texture of the sourdough bun was like it was made up and sat all day, along with the hamburger inside it. Not even warm. Neither one of us was able to finish what we had as it was so bad (and we are both foodies!!!). The service was not good but nothing compared to the food. Will not be going there again. This is the location on Page close to Ashby. Also, cannot get anyone on the phone at that location and now even the corporate office isn't picking up!!!! read more

The food was overall good but the workers are awful. I sat there 20 minutes as the worker who took my card talked with all her coworkers before I was forced to knock on the window for my card back! They also had ask which order I was and only used one bag causing to almost overflow. They denied a reciept for my order. The review I gave is very generous and based solely on the food. This has happened too many times for me to ignore it, but I decided to write about this time bacause this has been the most outrageous and disrespectful services of my life. read more

I went to this Rally's, and they had a sign outside use left lane so I pulled up left lane, and when I got to the window they told me I had to go around to the other side of the building. Apparently Rally's has a different definition of left than the rest of the world. So I went to Wendy's. read more

The food was delicious but what was even better was the service. I had all four of my kids with me who had no idea what they wanted. The girl that was taking our order was super friendly and patient. We had a big order that had a lot of customizing to it and it was perfect. So many times you encounter people that see a big order as an inconvenience to them and they are rude and get it all wrong because they just don't care to try. This was the exact opposite. I don't even live in St Louis anymore but when passing through I could see myself going out of the way just to go here! read more

Before I moved a year ago, I never lived near a Rally's. Now I'm hard pressed not to visit more often. The people at this location are always friendly! That's a big plus, especially with fast-food. My favourites are the big chicken sandwich and the fries. The chicken sandwich is quite cheap for both the quantity and quality of what you're getting, and the fries... Rally's fries are just perfectly seasoned awesomeness in a cup. BEST: Friendly, polite employees, quality food. WORST: On one visit they accidentally got a chicken-nugget into an order of fries. It wouldn't have been a problem except they were my girlfriend's fries and she was eating while driving and she didn't realize until it was in her mouth. And she's a vegetarian. So she was nauseous and didn't eat the rest of her fries. Which was a score for me, but yeah, that did cost a star because now she doesn't want to go there as much. read more

Terrible night shift workers. I love Rallys but I will never eat from this location again, especially during late night hours.

Worse place ever. I keep giving them second chances and they always disappoint. They act like it's rocket science when you ask them to add bacon. They either forget or put little bacon bits on the sandwhich. I had a coupon for a free stacker with any purchase. The woman working the front said you can use it on next purchase. No you use it on any purchase. Then she tried to tell the other person we already used it. Give me a break. Yea there food is cheap and it isn't bad but what keeps bringing me back is the customer service. Well I guess time to move on. read more

Went there at 9:30pm food was very cold and tasted like it was sitting around all day! They should be throwing food out

DO NOT go here! TERRIBLE service!! We tried to go here at 2am for a late night bite after the bars and they were open til 4am. It was raining and we had tried to order food during the drive thru we placed our order and the first cashier gave us a total I wasn't done ordering yet so I added an order of mozzarella sticks and another cashier got on the speaker and said the rain was effecting their systems and they were unable to take any orders. I had asked if we could order inside on a different register and she said they couldn't take any orders at all and was VERY RUDE! I guess they didn't want my money so I took my business elsewhere! I was actually looking forward to trying rally's for the first time and now sadly I will NEVER know what the food is like because I will NEVER eat at any rally's anywhere due to this HORRIBLE first experience! If you actually like rally's then I suggest you go to a different location but as for me I will NEVER be a rally's customer! read more

They alway forget my apple pies! Also i ordered a chilli dog and got home before i realized they gave a a hot dog with ketchup and mustard on it. I love rallys but this isnt the first time ive had problems like these. I know mistakes like this happen cause i also work in food service but its aggrivating when it happens 9 times out of 10. :( deffinitaly makes me not want to go back. read more