Made it in to the one on W. Shaw for the 1st time at drive-up. PAINT YOUR SIGN AND MAKE IT BIGGER regarding which lane is for drive-thru would be my suggestion. The paint on the tiny sign that's there is faded and peeling. Food was good and reasonably priced. read more

I really love the fries and the burgers are very tasty the service was great and the food was prepared while you wait and nice and fresh can't beat the price read more

Great food and prices service is excellent.. Great ambiance. Thanks again for your service.

I happen to be in the Fresno area and saw Rally's so I decided to stop and grab a bite to eat. I went to the drive-through. What threw me off was , my order was taken by AI (artificial intelligence). I thought somebody was behind the register taking the order, but when I went to the drive-through window, the young man said it was the computer talking to me and not him. I found that interesting. ordered the double baconzilla. I was pretty impressed. I haven't seen a thick burger patty in a long time. Maybe these commercialized burger joints should take some lessons from Rally's. The baconzilla comes pretty plain. I think it has its own special sauce or maybe it was mayo, ketchup mix, bacon, cheese and Pattie's. The way I like my burgers. Either way, I enjoyed this burger. It was soft and juicy. If I had one complaint, it was slightly over seasoned. If it wasn't over seasoned, this place would definitely be a solid four stars. As for the fries and soda, they too were good. Rally's made me a believer. read more

Rally's - Baconzilla. Bad picture. Doesn't show the real beauty of the burger - Burgers Near Me - Fresno, California

Tonight the crew is on it. Not only was my food ready almost immediately, it was hot and fresh. They did not disappoint and I am very satisfied with the service and the meal. Great customer service. I was very impressed. read more

After avoiding this place for several years due to negative experiences, I made the mistake of trying them again tonight... only because I was craving funnel cakes and this was the only place open that had the sticks. In the past, they used to be served differently (better) with fruit topping and whipped cream. But now that just call them funnel cake fries and serve them plain. I went through the drive thru and ordered them, then asked if I could get some strawberry topping on the side. The unidentified female said no. I reminded her it was the same topping they already have and use on their ice cream sundaes, and even offered to pay extra for it. Again, she said no with no further explanation or excuse. I canceled my order and vowed to myself never to make the mistake of coming to this STUPID place again as long as I live! read more

It's really unbelievable that there was no line and they still manage to get an order wrong when there's NO LINE. I ordered a #8 and they gave me a #7. read more

First off they got our order wrong, we were missing two fries and a drink. We told them at the window and they said oh we can't add things at the window and gave us back $3!! So we went inside to get it corrected and they still can't comprehend. Literally the worst customer service and stupidest employees. We finally get our fries and extra drink that we had to pay extra for. AND to our surprise when we got home..... NO PATTY on the burger... Not even worth going back. Rally's please fire your whole staff at this location and start over. read more

Rally's - Who forgets a whole ass party???? that's the main part of the burger!!! - Burgers Near Me - Fresno, California

Rallys: Attention everyone do not go to the Rally's on Shaw and Brawley. I went in there to place an order and as I was ordering the cashier starts to take an order from the drive thru. I told her I'm not done and she rolls her eyes and still continues to take the drive thru order. I told her I'm still ordering and as I'm about to pay I'm like no I'm not paying for rude service and as I was walking out the cashier calls me a bitch. I turn around and give her the death stare but I didn't tell her anything Like what the hell. I did nothing wrong but I'm definitely calling corporate. Rude Rude Rude read more

The only words the girl at the window spoke was to tell me my total. That's it. No here's your change, thank you, have a good day. Nothing. That's what really stuck with me when I recall my visit. I drove thru for a chili dog fix and I got what I went for. I like the chili they use and the hot dog itself is tasty. I have them add mustard and light onion. It takes care of the craving. The buns are steamed, so they're nice and soft. But come on, how about a bit of human interaction? Hello. Good bye. How are you? Have a nice day. Thank you. See you next time. (Probably not for a while). read more

Rally's - Hungry?! - Burgers Near Me - Fresno, California

Nice, clean place. Employees are friendly with smile all around. My first time to a Rally's. I ordered the cheapest dinner on the menu..... Purposely. If a stores cheapest is good, it's usually a good store. I had the $4 chili dog AND the Fry Lovers Burger. Yep, both for $4. And good! Filled me up. When you go, say hi to Jessie. She will say hi back, and with a real smile. See my other review on the Food Maxx-Valero next door. read more

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This is the worse rallys I've been to. The crew is rude, the manager Jessie is not even a good manager, she's just as rude as the cashiers. I was sitting in the restaurant for a good min and I seen no employees working, letting the drive line back up, no "hi welcome to rallys", customers being ignored.The lobby was dirty. The cashiers were just standing there not working. I also heard someone say "mom" that's very professional. You need a whole new crew to work there. I know this is fast food but you still have to have professionalism. There needs to be more employees if you can't get 3 orders out in a timely manner. To bad this rallys lost a customer. read more

Had to go through drive thru because the inside was closed. Asked to make 2 separate orders, and we were told that we would have to get in the drive thru line again for 2nd order. We left because of the lack of customer service. read more

They close at 11pm but we came at 9:40 pm , they had their inside closed so we went thru drive thru and they were saying they were sold out of almost the whole menu! Ridiculous and i know for fact thats a lie . They just dont want to serve anyone ! We cancelled our order and tried to leave the drive thru but they blocked us in with a sign and had to be stuck behind a car for 10+minutes! We backed out and moved the sign and the young lady came out with an attitude and moved the sign back in front of the car and gave us a dirty look . Rude and lazy workers . Don't recommend this spot! read more

I literally just walked out of there. I needed to use the bathroom really bad. The cashier said the manager said no because they just cleaned it. Ridiculous. I asked for the managers name. There was a good pause as the manager thought about it. I got a name "Dean" or something like that. Very unprofessional. Someone who was waiting for his food told me to right a review. He heard it all and was surprised on how they acted, as was I. I don't recommend this place. I hope upper level management takes corrective action. read more

Rally's - Burgers Near Me - Fresno, California

I went to the drive-thru on 03/02/20 at 9:40PM. I was told to wait by the employee talking through the intercom. After about 20 minutes of silence, I called out multiple times, but no response. There were multiple cars behind me, so I decided to leave. As soon as the car behind me pulled forward, I could hear their order being taken immediately. This has happend more than once at this location. read more

Get the Chicken Bites Box for $2!! Manager is AWESOME!! read more

Rally's - Chicken Bites Box $2!! - Burgers Near Me - Fresno, California

Been to West Shaw location a few times in 2021 now its 2022 and the quality of the food is not good any more the burgers are dry meat is VERY DRY and tough I got one pickle in my Big Bufferd no lettuce and the smallest piece of tomato DON'T WASTE YOUR MONEY PEOPLE read more

Manager julio did a fantastic job with our burgers, extremely juicy and just overall great. Lovely fries and slushie. Thanks julio! Special sauce is 10/10 read more

Mannnn this place takes FOREVER one employee having A*** store Idk if it's 2007 or 2018 and I can't get my shit together having A** store THE "I will get to know everyone pretty good in my car twice before I get my food LOOKING A** read more

Last night around 9:00 pm 12/22/20 my husband and I went to the Rally's at 4020 W. Shaw Ave. Fresno 93704 and placed an order in the drive thru. We received our order at the window and noticed we did not get what we ordered and paid for. The cashier took our order wrong and owed us a burger and fries. The so called "manager" refused to help us or make it right; even after my husband tried to give them options to fix it. The so called "manager" argued with us, then threatened to call security on us (while in the drive thru). We waited for about 20-25 minutes while cars lined up behind us. She was not willing to give us what we paid for, but was willing to make a line of cars in the drive thru wait while she had a temper tantrum. I got off the car to see what was going on and I noticed her outside walking to each car in line, telling them something as they drove off one by one. This young, immature, no having problem solving skills of a girl made drama instead of coming up with a solution. She turned down every corner we attempted and instead treated us badly! As I watched each car back out of the drive thru, I was left in awe and never again will my husband and I support this location. Rally's Management NEEDS to be more mindful on who they hire and make managers. There has to be better judgement, better management and training. You cannot be LAZY and give these titles to just anyone! That girl had no control of herself and made a fool of us! Drama Queen! #donotsupportrallysonwestshaw #donothireincapablebrats read more

The food was good however this cashier christa seemed annoyed when I ordered and she was giving me attitude and telling me to basically feel sorry for her cause she had to do math. When I said sorry she just gave me a dirty look , what does she want from me. read more

Says they close at 11pm went at 9:45pm and they apparently didn't have anything on the menu and closed the drive thru lane blocking us in. The girl looked at us with attitude when we drove away. I understand if they closed at 10, but a whole hour before closing ? Someone needs to check their employees. read more

Prices went up a dollar, no surprise there. The double fish is still decent, the double chicken use to be better (crispier) but the worst to have hit is the double rally burger. The patties look like it came from the morgue and back on to the bun but thats not all it looks like they chopped it in half and stacked it ontop of each other and called it a double. read more

The whole order felt rushed because the lady at the speaker wouldn't let me get my full order in, I'm fact she cut me off and I had to finish the rest of my order at the window, when at the speaker she was rude, I understand that the fast food business can be stressful most times, but this was something else. I can honestly say that I've been here multiple times and I've had good service but today it's just been horrible and I hope no one has to go through the experience I've gone through. read more

Had a business trip up to Fresno. I wanted to try this place because I've never seen this around where I live (S.F) and It was the closest fast food joint to my hotel. When I saw their menu they had some good variety (Burgers, Chili Fries, Hot Dogs and Wings!) I ordered some of their wings their wings menu is like a Wingstop (King of Wings to me) knock-off. (Flavors like Mild Buffalo, Angry Buffalo, Garlic Parmesan, Asian Kick, BBQ) I also ordered a BBQ Bacon Double Cheeseburger. Fries- Their fries pretty much taste exactly or super close to Popeyes fries. It is like curly fry seasoning on a regular fry. Wings- I was hoping these would be the next big contender against Wingstop wings buuuut.. nah It didn't stand a chance. The burger was the most greasiest thing I've eaten. Taste kind of like Carl's Jr.'s Double Bacon Western Burger. They used some super good bacon though. read more

This Rallys is a joke and rips off customers they forget to put things you paid for in your bag and then won't refund or replace! Rude employees and very dirty! read more

Crappy service! I ordered a chicken sandwich meal for 5 and some change. The sandwiches are 2 for 5. So I ask for another chicken sandwich. 12 bucks. So I say just make it two meals for that price. She tells me sorry we can't do that. I said just throw in another fry and drink and that's 2 meals. No can't do that. Ha what a waste of time I left and won't be back! read more

All around positive experience here, I went to get food for my girls a couple days ago because, frankly, I was to tired to make dinner. My 8 year old daughter is a big fan of the fry lovers burger, which sounds gross to me, but she likes it, so, whatever. I got that for her and a cheeseburger for her little sister, and an order of fries for them to share. I didn't get anything for myself since I've been sick, but I did steal a couple of fries which were better than I remember them being. All in all, I got the type of service you should expect from fast food, pull up, order, get food, go. That's about it. read more

I came today horrible customer service! Kids meal not toys! ! The Africa American lady was so rude, not a smile or hi & bye! !!! Horrible! Order number was D-310 host Jessie (what a host) Not to mention I believe she's the manager even worse! read more

I only got one thing - bacon zilla fries. The bacon and fries were delicious. The cheese - if it can really be called cheese - was disgusting. It was gelatinous and flavorless. I love junky nacho cheese - this was not like that at all. The great thing was I filled my car with gas, got lunch, and got a decent car wash in less than 20 minutes! read more

Kinda upset today, they messed up on the order I requested nicely after noticing three items missing. The manger (Constance) gave me the dirtiest look because I requested the order to be fixed... horrible customer service. I'm disappointed as a customer.. read more

i ate at Rally's only twice, the first time I enjoyed the burgers, very good and tasty, i loved the french fries as well. The second time i didnt like it at all the burgers were so small it was not worth the price for my family of 5 we spent 30.00 it would of been worth it, if we would of went to Panda Express or IN and Out Burger, it was way to expensive for how small the burgers were they also messed up our order and the manager gave my husband a hard time about it, by the time she stopped trying to prove it wasn't her employee's fault to my husband, my daughter finally got her burger that we ordered and never got, we all were done. lousy management, I used to work at a fast food and retail when i was a teenager whatever happened to 'The customer is always right, and always make your customers happy, good customer service. This generation, i guess don't know what that means. read more

Today, I spent 30 minutes waiting in the drive-thru to pick up food which had been preordered and prepaid. There is no excuse for such pathetically poor service. On previous visits, such an order was available to be picked up at the front door. The girl at the driveup window was argumentative. I'll never go back. read more

I came in the drive thru and when I got to the window and purchased my order before I left I asked if everything was in the bag a girl name SAMANTHA said yes so I parked and double checked they didn't give me my large fry for my meal, came home and seen they also didn't give me my double cheese burger, I also purchased a regular cheeseburger that comes with mustard ketchup and pickles the burger only had ketchup I've called the store THREE TIMES and no answer HORRIBLE SERVICE !!! And I'm pregnant so I'm fuckin pissed read more

I've been to this location & the new one in Los Banos & I love the baconzilla burger & the chilli cheeze dog. I've never had fries like these before & just can't seem to get enough-very good indeed. read more

Rally's you are our go to spot whenever we are in Fresno. Despite being attached to a gas station you have yet to let us down. Your food is always fresh and piping hot. Our all time favorite item on your menu are the french fries. Crispy and seasoned to perfection! read more

The food is nothing spectacular, other than the fried that is, for the price I think they can do better though

Very poor customer service or more like none at all. I went there around 5:00pm on 11/18/17 and it was not busy. I wanted an order to go. I stood at the register for a few minutes, to me that wasn't long. An employee walked right in front of me behind the counter and didn't acknowledge me. Then a lady came up and took my order after asking me a couple of times to repeat my order. Once she took my order she just handed me my receipt without saying THANK YOU. She had no smile on her face. Looks like she didn't want to be there or wanted to go home. Another person, a male called my number and handed me the food and repeated my order. No THANK YOU from him either! I thought it was me, so I sat down even though I ordered food to go. I observed the employees and it wasn't just me! This Rallys has the worst Customer Service I've ever seen. I've been a Retail Store Manager for more than 45 years and I've terminated my employees for lack of Customer Service! I'll spend my money at their competitors with better Customer Service and this complaint will not just stop here! Facebook is my next step! read more

Horrible service, 45 minute wait in the drive through! I drive for a food delivery company my customer canceled the order and I didn't receive the total pay, I waited 45 minutes for nothing!!! Will not accept deliveries from here again! read more