Service is SLOW here. Super slow! Both double cheeseburgers were over salted. Not edible. One diet Dr Pepper tasted fine while the other was more carbonated than flavor. I won't be returning to this McDonald's. read more

Leaving a review for my other half but when she went in before work to get something to eat she used her points for a free burrito and purchased a pie, after paying they informed her they didn't have either available and that it'd be a wait. was supposed to be a fast simple order but even with the gm present they couldn't manage. although they did offer her a hash brown and a refund after she told them she had to leave ( had a car stopped at the second window in front of her ) it's ridiculous, you don't just toss completely different items at a customer hoping one sticks and that they'd be fine receiving that instead. at bare minimum they should've let her know at the window or even before hand that they didn't have the items available to give her the option to just not proceed with the transaction so she could go somewhere else and not waste her time with them. I had managed a store for 3 years and worked alongside multiple supervisors or gms within this specific owner/ operators set of locations and this isn't the first time at all that I've had negative experiences after leaving but for two of the most simple items it's super irritable to be informed on their continued incompetence. read more

They're closed 7:30am..... Their hours open at 4:30am and I won't come back. They better working while hours!

All the same complaints as everyone else. Customer service is horrible, place is dirty, and the food is sub par for McDonald's. Just drive on past it and go to another location. read more

The food was amazing and the nether fire sauce was a lava attack as well as the chicken and nuggets. The service eas great just a little slow but really good. Drive through was a little long and line barely moved but was worth it read more

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I rarely come to Mc Donald's especially with other healthier food alternatives but I came to this location a few times for my nieces. When we have Auntie Niece Day I let them choose our day down to the things we eat and of course as the "Big Kid Grown Up" my nieces call me when being silly, I get to Veto it if I feel like it xD The girls wanted Happy Meals on 02/05/22 and I was in favor! There was a long line inside however inside dining was only for staff as of 02/05/22 and there was no inside dining. The girls and I were bummed out but it was nice to just hang out in Mc Donald's, observe, talk and be silly! A few teenagers were inside being above and beyond silly and dropped their ice cream cone. The ice cream melted everywhere -_- the staff member due to being busy just basically put napkins over the ice cream for a quick fix but an older couple waiting that ordered like 25 ice teas to go - got ice cream all over their nice shoes - so I made sure I let the girls know not to step on it. When we ordered the staff was friendly. I am teaching the girls social skills of practicing ordering what they want. The girls were so cute of wanting to pay!! But of course I did and they were thankful. (Trying to teach them to save up money instead of spend money immediately as I do give them a few dollars here and there along with other relatives.) The two nieces mind exploded when I only got a plain sundae with apple pie xD they both vocally let me know how disappointed they were in my food choice for dinner xD but they were also concerned if I'm okay because they were like "You always eat healthy. aunt titi are you okay???" A lot of reassurance was needed for my two worry bots! Overall, we had an incredible outing here. Our food came up at a reasonable time especially being slammed. They did forget the little niece BBQ sauce for her chicken nuggets and trust me she was ticked :( The little niece did enjoy her meal and of course the older niece did too with no complaints. We were all satisfied princesses ! And I love the Teen Titian's Go! Happy Meals. Nothing wrong with a 29 year old gal getting one from time to time xD read more

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We are from out of town and McDonald's is always convenient to stop for a quick bite. Well save yourself the trip and stop at the next McDonalds possible. This place is trash! Starting with customer service the girl seemed annoyed that we used the app. Our food was nasty quarter pounder was dripping in oil, cheese burgers were burnt and rewarmed. Chicken nuggets were stale and fries were old. read more

Drive-thru! Two soft serve vanilla cones ordered in a cup. The worker was kind. The line moved pretty quickly! After paid a worker handed them over with good night wishes! Cones look delicious! Saving for a different night. Going in the freezer! Good service and great soft serve vanilla cones! Highly recommended! read more

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I awaited in the drive through for literally 40 mins and I only had a 30 minute lunch break. Once I got to the window, they kept misreading my order. They were not able to use the mobile app code but yet the app showed it was just redeemed. They put me on hold for a few minutes before they came back to complete my order. Just terrible customer service 30 minutes later when I get to the front window. They tried to confirm my order to pay and I explained to them that I no longer have time to dine here because I only had a 30 minute lunch, and in the middle of that. The lady closes the window on me so I had to wait to get out of line and go across the street, to Carl's Jr and by the time I ordered my food and got it, it was about five minutes and taste way better. I'm glad I'm just passing through this town and never have to deal with the horrible customer service at this location again. read more

We came here because we were across the street. It's right off a Main Street so it's easy to get to. We ordered they were fast patient and I was not rushed. My order was right my kids enjoy this food. read more

Went through the drive thru and ordered almost $40 worth of food. Got home and noticed they supplied 1 BBQ sauce, 1 Ranch and 1 Sweet N' Sour sauce. I didn't request anything but BBQ for our 40 nuggets. So we had ONE sauce for 40 nuggets. Outrageous! ‍ I also noticed I received the wrong burger. I called to speak to the manager, Francisco. Not only did he NOT apologize but said he would put me down for a replacement cheeseburger meal and BBQ sauce. I asked, "so you're going to give me BBQ but no nuggets?" His reply, "yes." I asked if that would be an issue with his employees since there wouldn't be any nuggets? He said, "no. So that's it?" I thought that was rude and unprofessional. Disappointed in these places thinking they can throw food your way and it be enough. An apology would have been appreciated. Mention of talking to the employees to help prevent this from happening to others in the future was definitely expected. Food without good service affects my decision to return to any establishment not dedicated to customer service. read more

There were 2 cars in line (one on each side) and it literally took 10 minutes for them to order. Bout time I got to order I was told they didn't have any frappes (it's 8:10am) so being that that's the only thing my son wanted I was stuck in line for another 15 minutes and my son was late to school! This is the worst slowest McDonald's ever! read more

Had a great experience today with McDonalds. The Elijah has excellent customer service.

this place deserves 0 stars. waited 30 mins for 2 drinks ONLY!!!! jjwjsjskskskkskskskskskskskskksksksksksnebdieoendndjdosososndndjdjjdjdjdkskskskskskskksskskkskskskskskskskskskskskskskskskskskjsjsjsjsjsjsjshere are your "85 characters " read more

Grey and uninviting lobby-dining area. I sat in there to eat:Too many flies(bakers dozen) in this area. How does a major brand name have flies in their lobby and eating area. It really looks like a poor society. read more

I would rate this store a 0 if I could they are a scam and will steal your money! I ordered my food online for delivery and they gave me the complete wrong order for starters and then they also forgot my fries. Along with that my receipt was ripped and had something written on it. I called to talk to the manager and on top of him refusing to give me his name to report him to corporate for his terrible behavior, he refused to allow me to come in to get the fries that they charged me for but didn't put in the bag! It's so frustrating how this manager has zero customer service skills and would rather scam me than resolve the issue and leaving the customer satisfied. Please don't ever order from this location unless you want to be scammed as well. read more

This may be the worst McDonald's in California. Employee are extremely rude. They served me with a leaking cup of coffee that got all over my car. They can't even apologize. I am finally tapping out. $20 an hour and the service and quality is getting worse! read more

Ordered 2 McDoubles, because the cashier made a mistake and got me 2 regular cheese burgers. Was mad that the guy who made me the 2s dbl cheese intentionally put too many condiments. Week later i arrived just to order fries. its hard to mess up on fries but the same cashier, remembered me. So he made the fries fresh. Its 100x taste better. If that's not good customer service, i dont know what is. read more

McDonald's - a hand holding a bag of french fries - Fast Food Near Me - Fresno, California

Service is horrible waited at drive thru and waited while other cars passed me up on the other side never got help

Horrible horrible service....waited in drive through for 15min before reversing to go inside thinking it would be faster. I would have left altogether but I already paid through the mobile app. I waited inside for an additional 15min. A whole half hour to get my food. You dang near have to bum rush the counter to get an employee to help you. No one greeted the customers or said well right with you. And more importantly no apologized for the wait. read more

The food was good but they got my order wrong 2 times but other then that I had a vary good experience and all the staff there were nice and polite read more

Quick, clean, and helpful! I placed a mobile inside pick up and it was ready in minutes.

Probably the worst McDonald's in Fresno. Don't let the new makeover fool you cause they still have the worst workers there. 3x now I have been screwed by this location. Next time buy me dinner before you decide to screw me. They always short you on the 20 piece nuggets. All 3 times they forgot to put a straw in the bag. And they never fill your fries all the way up. And be ready to wait in line at the drive thru. read more

McDonald's - Fast Food Near Me - Fresno, California

I would like to recognize Larry! He is so friendly, he always puts a smile of my face. Great customer service! He's a keeper for sure!

This is probably one of the best McDonald's I have ever been too. Food came out fairly quick. Everything seems to be very clean as well including the bathrooms! The staff communicates very well with each other and they greet every customer as they come up to order and pick up their food. Really wish some of the McDonald's at South San Francisco were like this! read more

McDonald's - Fast Food Near Me - Fresno, California

It's 9:18pm 02/21/2018. I go to drive thru and buy a parfait just now. So I get home not even 5 mins away and look at how dumb and nasty this parfait looks like. I asked for FRESH hot and spicys and nothing fresh about these shits. No damn yogurt and the parfait has expired at 8:27pm. Clean out your damn fridges !!!! Not going Here again. WTH. read more

McDonald's - Barely any yogurt - Fast Food Near Me - Fresno, California

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I would like to say I love Mc Donald's coffee but their customer service is garbage. Saturday morning I was handed a coffee with the lid not on all the way the coffee spilled all down my arm and on the side of my truck. To make it worse it was a manager that handed me the coffee my hand turned red and swollen I called to complain about the incident. A manager called me back and said they were sorry and offered me a free coffee. I would like to say I will never go back there again. I had coffee all on the side of my door inside and out my truck which is six months old. I couldn't even get a free car wash for my truck. Leave it to Mc Donald's to burn you and your vehicle and offer you a free coffee... I will be paying 75 cents more for a 7/11 coffee and put my own lid on from now on read more

Horrible service takes forever when its just one car the food takes forever and doesn't have anything to say about it

Can't blame it on this particular location, but on Mc Donalds in general. Is it me, or are those breakfast biscuits with egg and sausage seriously smaller these days? Fye on you Mc Donalds for charging the same amount and giving less. Are you trying to spare us the shock of too many calories or what? We discussed this in the car after eating our mini biscuits, and came to this conclusion. The new/improved smaller ones cost the same as the old, bigger/better ones, because they have some guy in the back trimming the excess off the biscuit and sausage patty, and most likely trimming the egg as well. So the labor costs have gone up. If I were homeless, I'd be checking out the trash out back for those scraps. So there you have it. Wendy B's Economics Analysis 101. read more

Don't go to McDonald's especially Shaw and 99!! This is suppose to be a quarter pounder! It is not cooked!! Freaking disgusting. It's inedible!! Their staff there is absolutely horrible And obviously don't know how to cook food! One bite and I'm so sick and just cant throw up enough to get this crap out of my system!! This should be 0 Stars!! Just starve next time you're hungry and see a McDonald's!! You will get sick! I warned you read more

McDonald's - Fast Food Near Me - Fresno, California

Worst McDonalds ever. Never get order right, never have ice cream and serve food raw...... oh and they don't answer phone either read more

McDonald's - Raw food do not eat here!!!!! - Fast Food Near Me - Fresno, California

Morning drive thru is the slowest and why 3 windows for drive thru when none function right. Now know why low rating. read more

McDonald's - 3 windows non work right - Fast Food Near Me - Fresno, California

They are so ghetto!!!! Please do not go here!!! I'm not a rude person so I didn't go back and cuss them out for messing up my order. my significant other ordered a sprite and got a large WATERRRR!!!! And we didn't get most of our stuff!!!! Horrible I will never come back and waste my money at this location again, and it was my first time going.. never againnn! read more

McDonald's - Only got 1 20 piece, the sweet tea, the coke smoothie, the water(that was supposed to be the sprite!), small fries, large fries and burgers. - Fast Food Near Me - Fresno, California

This is a new McDonalds...worst drive thru ever...took about 20min to get my food..they send you to the different windows to wait! Not stopping here anymore! read more

Please do us a favor and shut down this McDonald. The only award this Mcdonald can ever win is being the world worst place to eat in Mcdonald chain. Brand new renovated McDonald but same shitty service. Advice for owner changing the McDonald outlook does help a little bit but if you hire a same old employee who was bringing your business down won't help at all. The only reason I ordered again I thought maybe they have a new employee and better service. But turn out same old fat employees who eat while they serving the food. Noticed the same fat Asian dude who always eating while serving food so disgusting. He was showing ice into his face with fingers while giving away food. Please hire smart people with some manners and ethics. read more

I was just passing through this town on a secret mission and decided that the BIGMAC would be the best thing to satiate my hunger.... the line went quickly and when i got to the window i was pleasantly greeted by someone who later revealed herself to be j-swaggy. j-swaggy who is an undiscovered rap artist gave me the honor of previewing her newest EP and started rapping. j-swaggy single-handed my restored my faith in the rapping community. i will never forget you, fly high (she is not dead)! read more

I thought the Starbucks was slow...been trapped in drive thru ten minutes already and not even to pay window.maybe they just don't move fast in Fresno? read more

Poor don't give a damn service. They pass anything off to the drive thru knowing you will be gone when you find out you were given garbage read more

McDonald's - Scrapped the bottom of the fryer for the fries - Fast Food Near Me - Fresno, California

I stopped at this McDonald's on Shaw & Hwy 99 to get a fishburger, my favorite, on my way home from the airport. Once I got back on the road and opened the box containing the fishburger, the fish patty was melted with the cheese hanging half out of the bottom half of the bun, the tartar sauce was clumped on that half of the patty that was outside the bun and the sauce was all over the box. I tried to call the number online to speak with the manager about this, but 4 tries and no answer. My message to the manager(s) . . . Tell your people to slow down and pay attention to what they are doing. Your customers will be okay with waiting an extra 3 or 4 seconds to have a sandwich they can eat with pleasure and not getting a sandwich that looks like it was put together by a 2 year old. It was messy, unsavorable and disgusting. Won't be back. read more

Good service from the young guy with a flat top super cool guy he had a red tie and short sleeved dress shirt