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    Raley's Small Engines

    5.0 (1 review)
    Open 8:30 am - 6:00 pm

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    2 months ago

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    Kenny's Mobile Mechanics - Transmission swap on a 2019 Chrysler 200

    Kenny's Mobile Mechanics

    (4 reviews)

    He did very good job and was very quick, was also so kind and helpful with fair pricing thank youread more

    On September 1, 2026, I contacted the business to set up a diagnostic appointment. I paid a $5…read moretravel fee and a $25 scheduling fee upfront. September 3 - First Diagnostic Visit The technician arrived on time (billing at $60/hr) and hooked up his scanner. Because the vehicle's battery was dead, he tried using a jump starter and a booster box. When that didn't resolve it, I pulled a battery from another vehicle myself to ensure he could complete the diagnosis. He determined the issue was a bad oil pump, instructed me on which specific website to order the replacement parts from, and told me to contact the scheduler for the installation. Part Ordering & Install Scheduling To set up the installation, I was required to pay another $25 fee upfront alongside an additional travel fee. After placing my order, I followed up with an itemized parts list and shipping date. I was then informed I had missed a part, forcing me to place a second order (resulting in two separate shipping charges). Because the original diagnostic technician lacked the necessary tools, owner Kenny was assigned to perform the installation on September 15. September 15 - First Missed Appointment My appointment was set for 8:00 AM - 4:00 PM. Having signed a contract and paid upfront fees, I texted at 9:00 AM to confirm everything was on track. 10:30 AM, 10:40 AM, 11:45 AM: My calls went straight to an after-hours voicemail. 11:50 AM: The office called back, asking how they could help. I asked why Kenny had not arrived. The representative seemed surprised and promised to call right back. 3:50 PM: The manager/fiancée finally called to inform me that Kenny had worked on her vehicle all night and slept through my appointment. She promised to make it right by rescheduling me for 9:00 AM - 4:00 PM the following day. September 16 - Second Delayed Appointment & Rediagnosis 9:00 AM: Appointment time arrived, but no technician showed up. 10:30 AM: I called and hit the after-hours voicemail again. Someone called back shortly after; I asked why Kenny was missing again, and she promised a call back. 10:34 AM: She called back to state Kenny was "crossing the bridge" and would arrive shortly. He arrived 20 minutes later. While Kenny gathered his tools, I personally installed a new battery and clamps. Kenny then stated he wanted to re-diagnose the vehicle. Within 15 minutes, he declared the oil pump was fine and that the real issue was a bad timing chain. When I asked about the cost difference--since he was there to install the oil pump previously quoted at $640--he assured me it wouldn't be very different because it involved the same teardown. He instructed me to return the oil pump and pickup tube (which I had already paid two separate shipping fees for) and purchase a timing chain kit instead. When I asked how that day's visit would be handled, he attempted to charge me for an hour of diagnostic work. I refused to pay for a second diagnosis caused by their initial misdiagnosis, and he reluctantly conceded. I asked him to send a proper quote for the timing chain while I looked up the new parts on their recommended website. September 17 - The Quote I texted the business requesting the quote. Late in the day, I received a text reading: "I apologize for that wait, for the timing chain, it'll take about 3 days of labor so $1500." September 18 - Unresponsive Management I texted asking for Kenny--the owner who physically inspected the car and gave the diagnosis--to call me directly. Instead, I received a call from the manager/fiancée, who stated that Kenny refused to speak with me on the phone. When I questioned why the quote jumped to nearly three times the original $640 estimate after being told the teardown was similar, she claimed it required 24 hours of labor and that I was "paying for the mobile mechanic experience vs. a brick-and-mortar shop." She concluded by telling me I was welcome to call other mechanics. A simple, direct phone call from the owner to a paying customer--who was misled, stood up twice, and directed to buy over $500 in wrong parts--could have resolved this issue internally. Instead, I am left with wasted shipping fees, returned parts, and completely unfulfilled service. That is a travel fee $5 and $25 appointment fee for each visit. And a $60 fee for a wrong diagnosis, and a parts bill of $296. That $416 out of pocket , no faith in diagnosis , a box full of new parts and no steps closer to repair.

    Newman's Automotive

    Newman's Automotive

    (5 reviews)

    I was mislead by the counter guy that they would assist me with a issue but they did not. I needed…read moreto get my transmission fluid and filter replaced for my warranty, it was a mistake on my part I did not catch the due mileage in time and went over a bit. I do get my oil changed every 3000 miles when warranty requires 5000 because I do take care of my truck, too expensive not too. Well they said they would "misread" my mileage so it would keep my warranty valid. I dropped by on Monday to make sure my truck would be services on Friday as it was when they could schedule me in, they did not tell me they would accommodate my request then or at our first conversation either. Picked it up on Friday and the counter guy said he could not change the milage because it was wrong to do so. But lying to me that he would is quite acceptable in his mind apparently. The owner came over and started telling me about its a battle repeatedly until I told him we are not in a battle we have a disagreement that's all. He raised his voice and kept telling in about its a battle in business and I don't understand and kept ranting on and on. I told him it was ultimately my fault because I missed the milage but I would have gone somewhere else that would done my request. If I wasn't able to find another company I would have just done it myself because it would be out of warranty anyway and save myself $660 which was my bill, pretty excessive actually.

    We brought in our 2006 Volvo S60 because it was making a metal on metal noise. We had previously…read moretaken it to Brown Motor Works in Columbia and they couldn't figure it out. They just said it was getting older and just makes noise. Newman's figured out what the noise was and fixed it. We also had them put on new Shocks, Struts and new headlight assemblies. Our car runs like its on rails again. Very professional and friendly. Didn't try to up sell me anything like most mechanics will do. When you've traveled in the military, it's hard to find a trustworthy local mechanic...problem solved. I will definitely be back!

    Raley's Small Engines - outdoorpowerequipmentservices - Updated September 2026

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