Practices with multiple vets and staff are typically more accessible, but this group is the…read moreopposite of helpful. Their phone system does not allow callers to speak to anyone, or even to leave a message to call back. My dog is sick and needs to be seen. They apparently expect me to continue calling and calling until someone feels like answering. The bills are so disorganized it looks as if it's intentional. Makes it very difficult to file insurance claims because it is so convoluted. You have to make a nurse appointment (week or more in advance) to have an additional vaccine, for one that should have been grouped at the same appointment. It is a cluster there. Disappointing. I am flabbergasted at how uncaring this group is for their clientele. Never going back.

TRy to up sell to much. The vet was much better before big bussness bought it. They try to tell you…read moreto bring your dog back in a week . To give the dogs all there shots together.

Platz staff & Dr. Panagos took good care of our Old Girl Chloe again today with kindness,…read moreprofessionalism, & efficiency. Our goal is that she will be back to her happy self with a spring in her step even though she is now a senior dog. Chloe will be 16 in January, & a big part of her longevity is homeostasis applied by both love and good veterinary care. Platz Animal Hospital cares about our fur babies. X

Love, love, love this place! The veterinarians are very caring towards my pets. Especially with…read moremy dog that has cancer. I regret that I did not find this place sooner. I had to go through a couple places that felt like a money grab. This place is not like that. They are honest, and affordable. I would 100% recommend this place!

I recently used this practice on two separate, yet related, occasions for care for my pet, who was…read moreill on two weekends after hours. At the second visit, the vet advised me to euthanize my pet. I requested supportive care over the weekend until I could take her to my regular vet on Monday morning. They provided IV fluids and antibiotics for two nights and one day with little effect. When I visited my pet on three occasions during her stay, I was given the feeling that they felt I was wasting my time by requesting care for her and coming to see her. After working with my regular vet, who prescribed antibiotics and steriods, and performed lab work, my pet is expected to live a healthy, normal life for 10-12 more years. In short, the diagnosis was incorrect and hasty. My pet is feeling great and loving life today, just a few weeks after I was advised to euthanize her. I would advise seeking another emergency practice for your pet. I will not use this practice again.

From the owner: After-Hours Veterinary Emergency Service located in Harper Woods--Open nights, weekends, and…read moreholidays.

5 star all the way. P-Nut the cat loves the Jefferson Vet Center. Got us in fast. Dr. is Great…read more Never going anywhere else.

Very disappointing experience. I brought my dog in expecting professional and respectful care, but…read morethe treatment was rough and lacked empathy. It made me feel that my dog's well-being was not a priority. A veterinarian should handle animals with patience and care, especially when they are scared or vulnerable. I do not recommend this place, and I hope they seriously review the way they treat pets and their owners.

Very loving and compassionate staff - I recently have lost two pets and Kelsey was so awesome along…read morewith Drs. Burcham and Dewicki. Highly recommend them!

I take my 15 year old dog, Bailey, to Moore Vet and we see Dr. D (can't spell her name). She is…read morevery caring and thorough in her check of Bailey's health. Bailey gets a shot once a month with the techs and then every 4 to 6 months, blood work and testing of her urine is done. Everyone, and I mean everyone, is so caring about Bailey's pain and limitations. No one tries to sell me more in the way of meds or procedures. Bailey's health comes first. All of them go above and beyond...always!!!

All these people care about is money!! I took my dog here for antibiotics because he had pink eye…read moreand the doctor wouldn't prescribe me any!! They were so gunhoe on giving him an exam to look for "scratches" that I know weren't there!! so now my pup is STILL uncomfortable and in pain. Not to mention it took me 45 minutes to get there from where I live!! Also, I knew my dog needed TWO shots when he arrived, we spoke about that over the phone and they gave me a price. once I arrived, the price was significantly higher and they swore I "misheard" the person telling me what it'd cost. I promise if I knew they were going to ask for MORE money than what was originally discussed, I would've took my business elsewhere!!! very unhappy. Very disappointed. Very unsatisfied. I will not be back!

my dog had an accident and the person on the phone didn't ask what happened, didn't suggest…read moreanything, they just said "sorry we don't have anything available until next week" then HUNG UP on me without even offering a appointment date! my dog needed care and these people do not care about your dog what so ever. I will never be returning to this vet after years of going there. They do not care about your animal and I highly suggest you never let them touch your pet! No empathy at all

No one ever answered the phone so I can't give it a review. I can't say yes or no. We did have to…read moredo an online emergency vet appointment for our puppy.

Although we didn't actually get admitted here, I'm leaving 5 stars for the help connecting us with…read moreother locations that were able to get us the help we needed with our dog. Thank you so much for being honest and caring!

Unfortunately I must knock a few stars from my last review. In the year since my last review, my…read moreboyfriend and I adopted another dog. This dog is special needs due to having IBD. The first thing we did once adopting her was make an appointment at our vet, Thomson Animal Clinic. We were able to get an appointment within a few weeks. All we really wanted to do was get her on file at the vet and have a well visit. When making the appointment my boyfriend was told he could come inside for the visit (which is what he wanted due to having multiple questions) They still have Covid restrictions in place (which is okay) However, we weren't able to speak to the vet or vet tech regarding our multiple questions on our new rescue. Everything is done over the phone in the parking lot. It's not very personable anymore, unfortunately. Feels more like a transaction instead of passion and care for an animal. I made an entire folder our new dog with all her info, vaccine history, questions, etc and no one even looked at it. We'll likely be switching vets going forward due to this issue.

The vets are kind and there are some great girls at the front desk, but unfortunately this place is…read morejust not up to the level of other vets in the area. We've experienced a few too many mishaps to consider going here again--scheduling issues, extremely high costs, a dingy facility, and most importantly, questionable medical advice. They completely brushed off a major complication our pregnant foster kitty was having (they told us it was just a placenta; we took her to the ER later that day and discovered it was a mummified kitten that nearly cost her her life. Don't google it! It was horrifying.). There's a reason they always have appointments available! With so many other clinics in the area, it's just not worth bringing your pet to this place.

Everything went so well for my fur babies 1st visit. She had an ear infection and they treated her…read morelike gold. She was the only one in there and they gave her the run of the place. Took pictures of her (which she loves) and just really made her feel comfortable. Prices were decent and they gave us a welcome bag with a lot of free items. The Dr. and staff explained everything to me and went over prices so that I knew exactly what to expect. It was also super clean and did not smell like pets. Which is super nice. From the time that they answer the phone until you leave everyone is very accommodating. And they even called me a few days later to see how she was doing and to see if I had any questions. Wonderful experience.

We brought our 3-month-old puppy to VCA after we discovered that he had ingested toxic nightshade…read moreberries. We were extremely concerned and trusted the veterinary team to recognize how serious his condition was. We were quoted approximately $1,600 for testing, and our puppy was given medication and fluids before being sent home. Within about 30 minutes of arriving home, he suddenly collapsed and stopped breathing. We immediately performed CPR and rushed him to another emergency veterinarian, but tragically, they were unable to save him. The ER veterinarian told us that our puppy was in late-stage organ failure and that he ultimately died from toxicosis related to the ingestion. We are devastated and struggling to understand how our puppy could have been sent home when he was apparently in such critical condition. We trusted VCA to recognize the severity of the poisoning and to tell us what level of care he needed. Instead, we brought our baby home and, less than an hour later, were desperately performing CPR and watching him die. We will never get our baby back, and that loss is something our family will carry forever. I sincerely hope VCA reviews what happened in our case so that another family does not have to experience what we did.

I took my dog Ace to FOUR other vets about his goopy eye, not one of them ran any tests, they just…read moreprescribed steroids and some drops. Dr Hartzog tested Ace's eyes for tear production and pressure. He explained what was wrong and didn't charge me an arm and a leg. My pup is doing so much better 2 days later! He's awesome I love him and his staff.

67 years and counting, and the only regret is I didn't find Dr. Larry H. sooner than 10 years ago…read more A wealth of vet. knowledge and with the best no nonsense bedside manner I have ever seen. My dog Jake loves this veterinarian, and I can't say that about all the others. When he hurt his back at 14 years old, the 2 emergency after hour vets both wrote him off. Dr. Herzog saw him for a brief visit, knew what the problem was, and now Jakes back is great. I can't thank Dr. Herzog enough for keeping my little buddy up and running.