I've been working with CNY for over a year. I can't say enough good things about the care I receive…read morefrom this facility. The staff is kind and attentive. The building itself is beautiful and clean. No one makes me feel bad if I'm running a little late. I know that I'm receiving the best medical attention, and while I don't always get to see Dr. Kiltz (because he's literally needed everywhere) I know that he has built a team of superstars around him. I highly recommend CNY for anyone considering IVF, or related services.

I received outstanding care and service while going to CNY in Rochester! Everyone was incredibly…read morenice, informative and I felt like I was in good hands. We are SO appreciative for the services we received and could not have gotten through this process without them. From admin services to medical staff it was amazing. It felt very personalized and the staff truly seemed to care about us and did everything they could to make my time there as personable and comfortable as possible. Highly recommend!

For profit medicine sucks! Refused to send blood work…read morepaperwork prior to appointment. This has ALWAYS been done in the past, this way they get to bill twice. Had bloodwork done same day. Was told when blood work results were received by my provider i would receive a call for a phone consult and to receive the prescription. No call was made to me.

I also ;changed endocrinologists hoping to see Dr. Lippes. I was schedule with a NP who told me…read morecurtly that she was the one who I would stay with....not allowed to change to Lippes. I wanted some more explanation about Diabetes Type 1 but was immediately changed to another insulin (without explanation why or the dosage frequency difference). Had to call the practice for 3 days until one of her "nurses" got answers to my questions. She was pushy to refer me to a dietician (I had had one for 3 years) who would show me insulin pumps as NP wanted me to get on one soon. She said she had only 3-4 patients Type 1 who did not have a pump. I asked what kind of glucose levels they had and she just said "high". Second visit she had a student who just reinforced everything she said to me, even if I challenged it. Next appt. (after 3 months) after 5 reminders of appt. they called tro change my appt. to earlier in the day of to have a shorter appt. as NP was leaving early to get married and would be gone 3 weeks for honeymoon. I asked if I could see Dr. Lippes as she was gone and practice gave me an appt. in 7 weeks stating he was not taking new patients. I took the appt. as was a way to see the doctor I originally had selected to see but was bluntly told "never can".

Dr. Law really hurt me. For years after dealing with him, I had tremendous depression and…read moresuicidality. When you have a chronic condition, your doctor can become your only hope, and Dr. Law really let me down. I felt hopeless and dejected. He was rude, callous, and disregarded my needs as a patient. He lied to my face, blaming my condition on factors that weren't present and lying about my lab results.

1. Dr. Law: tells an elite athlete suddenly sidelined drastically overnight, that it's just either…read moredepression or a sleeping disorder. I know my body. 12 years of training and competition. I am also female, which according to 2 other women I know who've had similar experiences with Dr. Law, means the number one diagnosis is that it's all in our heads. ALSO : IGNORES THE ONLY ABNORMAL RESULT IN MY BLOOD WORK. He says that he doesn't think it's a problem for thyroid peroxidase antibodies to show up. That means my body is attacking its own thyroid. That's A FACT. He doesn't think the number is high enough to be "clinically significant." But my symptoms aren't clinically significant either. This is because I am female, so they don't really exist. You know what REALLY isn't clinically significant? Dr. Law's opinion. 2. I said I would get a second opinion: HIS EXACT WORDS: I quote: "I would advise you against doctor-shopping." Just let that one sink in for a moment... 3. His office practice billed me for a "Behavioral Health assessment" that was handed to me by the receptionist at check-in- FOR AN OBGYN visit with a nurse practitioner. They just tell you to fill out the forms. I ask later why the charge on my bill for an assessment that I neither requested or recalled receiving. I am told it's an optional form that I don't have to fill out. How about telling me that up front before I am "assessed" and then charged for something I don't need or want? That violates informed consent, by the way. The informed consent I sign agreeing to treatment at this office does NOT include care that I didn't consent to receiving. Informed consent can be revoked at any time. Except in this case, no consent, because I wasn't informed. 4. His practice decided to keep my credit card on file when I KNOW I did not give them permission. At least they deleted it when I told them to. Given that they want to charge me for things that are optional and unnecessary, but not tell me they are optional, that seems a bit shady. 5. Office assistant casually calls out to the other admin, while the "window" is open so everyone in the waiting room within reasonable hearing can hear: "Did that IUD we ordered come in yet?" Thanks a lot. HEY. Ever heard of something called HIPAA? 6. I had almost a 2 hour wait past my initial appointment time for the privilege of being allowed to see the great Dr. Law. 7. Although I am an athlete and muscular, the outdated one-size-fits-all BMI (body mass index calculator) in their electronic system flags me as OBESE. That is hilarious. AND demeaning. I should post a photo. 8. Because I see the NP for OBGYN care, and opted in using the patient portal to text messaging and emails, and phone calls, I am then harassed for two months by robo call, text message, and email to schedule a ROUTINE appointment in the middle of a pandemic. I think not. 9. I unsubscribe to text messages hitting reply on my phone and typing 564STOP which is what the messages say to reply, in order to opt out. I do this four times, receiving confirmation that I have unsubscribed...and continue receiving text messages. This is actually in violation of the FCC TCPA, I believe.Finally I go in through the Patient Portal to try and stop the harassment. Maybe the account settings for the portal do NOT allow unsubscription from text messages by text reply? I have unsubscribed from everything, and if it doesn't stop, a cease-and-desist letter will be my next step. 10. This is the second time I've been harassed for months by this practice for an OB GYN appointment. The only reason for my going to this office for that sort of care is that Kristin Stevens, NP used to work there. She was an AMAZING practitioner. She had to put an end to the harassment once by telling the office manager to stop. She retired, and I thought her replacement was pretty okay. The office practice? NO. 11. As of 7/28/20, one of the super positive reviews here is by Dr. Law's wife. That's a violation of Yelp guidelines, so hopefully that gets flagged and pulled. 12. I like Hannah Cramer, NP, and she provides good care. But given the overall experiences with this practice, I'm letting them go and finding a new OBGYN provider. (Sorry, Hannah, it wasn't your fault!). 13. They demand a copay even when your insurance covers certain visits at 100%, and you remind them of this. They find other ways to charge you, though. If you are a woman who wants REAL CARE, GO TO PAULA FITZSIMMONS AT WOMEN'S HEALTH OF CMA. I'm on the right meds, feeling healthy and strong again. Give this misogynistic jerk a hard pass. Men? Take your chances if you want. But I think if you say you want a second opinion, you're likely to be advised against "doctor shopping," too. IMHO, one-stop shopping in this office is a mistake. I got sick enough eventually that my condition threatened my job and ability to function. Good thing I got REAL treatment. Dr. Law couldn't be bothered.

I saw Dr Frachetti just once so far, to establish care with an Endocrinologist. At my first visit,…read moreI was called back 10 minutes late, and after the medical assistant did his thing I was waiting another 15 minutes for Dr Frachetti. This I did not appreciate because my time is as valuable as anyone else's time and if I had been me keeping them waiting then there would likely been a fee of some sort for me being late. I've seen various reviews about Dr Frachetti 'cutting off patients' mid-sentence and so I was on the lookout for it and sure enough she did do the same to me. However something occurred to me: I do the same thing at my job, when people ramble on with unnecessary details or side stories not related to the task at hand. I am detail oriented and want to solve the problem with *relevant* information. NO feelings, no side quests, not what happened in 1973, but just the facts. And I think that Dr Frachetti is probably the same. Does it come across as rude? Sure, it can. But if any of us, in any of our jobs, allowed customers to tell us their life stories at every visit instead of just the relevant facts: then we'd only be able to help one or two people per day. I did make a second appointment; I'll update this as I receive more care. Hopefully the next visit I'll be taken on time but for now Dr. Frachetti seems, at least to me, to be very intelligent and detail-focused.

I went to this office today completely desperate for help after suffering through a terrifying…read moreovernight blood sugar crash that plummeted from 400 down to 50, leaving my body entirely wrecked and shaken up. Instead of getting medical care or a doctor willing to look at my situation and help me adjust my treatment plan so I didn't have to go through that again, I was outright denied being seen. After everything I went through just to get there, I was treated with total dismissal and discrimination. Finding a specialist who is supposed to manage your health only to be turned away at the door when you need them most is beyond unacceptable. That office apparently is for white people only ! Mind you I have insurance coverage and was turned away.

I had no issues with Dr Giardino, she was professional and knowledgeable, and quit likable her…read moresister Susan however, the NP should not have a license to practice. I explained all my symptoms which indicated I went from Hashimotos to Graves that the blood work concurred. she said none of the symptoms had to do with my thyroid and to keep taking the levothyroxine. She also told me my nodules were all fluid filled, Another Endo and my physician both concurred they are not including the write up from my ultrasound. After getting my records for the new Endo, she was untruthful. I hope current clients educate themselves and find someone to better care for them as they cannot see the Dr. after your initial visit.

She is simply the best hands down. I've been a patient for years and I trust her completely.read more

Excellent service. Karen Lee, NP, the endocrinologist I see there figured out I have LADA. After…read moredeveloping symptoms of diabetes at age 65 without any family history, not being overweight, in excellent health, physically fit and active, etc, my primary doc assumed I had Type-II. Ms. Lee figured out that I had Latent Autoimmune Diabetes Adult (essentially Type-I that develops after age 40). The staff at the center are friendly and helpful. Ms. Lee, in conjunction with the staff, developed a treatment plan that is working really well for me. I am able to continue scuba diving and all other activities. The educator, dietician, and other staff are most helpful.

This office is not great. The provider I saw, Dr. Batra, I liked. However, you are a resident…read morefirst and a student perhaps. They discussed another patient's health info in the hallway. The wait time to see anyone is ridiculous. At least an hour. Getting them of the phone is also extremely difficult. I have now been on hold for 13 minutes. They sent me a bill nearly a year later and the due date was the next day. They wanted me to pay the next day, a $200 bill, when it took them a year to bill me. Expensive visit to see the doctor for approximately 10 minutes. Unprofessional staff as well.