It's a bit of a process to make a appointment. There are several gastroenterologists in the group…read more When you call, you get an answering service that asks to you select which doctor's secretary you want to talk to. So right off, it appears as if they assume you are looking for a specific doctor, not trying to get initial help from one that's available. when you press a number corresponding to one of the secretaries and, instead of talking to a secretary, you get another recorded message telling you to leave a message and they will contact you within 24 hours. I didn't have a specific doctor in mind, so I left a message with one of them. They did call be back within 24 hours and the secretary was polite and helpful. I was able to work out an arrangement for an appointment.

It was finally time for my first colonoscopy, ugh is anyone excited to do this? I definitely was…read morenot! My experience could not have gone any better... from the moment I walked in the door the receptionist was super welcoming and pleasant. I was scheduled to arrive at 3:30 and didn't have to wait at all.. I was immediately taken in the back area. My pre prep work was done my Brianna, a lovely young woman that put me at ease, explained every aspect of the process. Gave me my IV and prepped me for the procedure. It didn't take long before they brought me into the procedure room. I met Dr. Sharam who was amazing along with Moe, Joey and Shelly that helped out. I never felt a thing, I was somewhat awake but really not remember anything. It only took about 15 mins. My recovery nurse Nicole was super friendly and made sure to get me a drink and stayed with me as I fully woke up. Happy to say no issues or polyps so I'm good for years!

Recently became a new patient and was extremely expressed with my experience. The first thing I…read morenoticed was the overwhelmingly positive reviews online which is not something you see much of when it comes to medical offices. The PA and doctors I worked with were very knowledgeable and made me feel comfortable. I was able to get scheduled for a procedure within a week of my first appointment and they thoroughly prepared and explained everything. I felt very safe in their care and highly recommend this practice!

Best nurses and doctors to ever work with. Very professional and knowledgeable My family goes…read morethere and would recommend for anyone

Very good practice. I have been to 3 other g.i. doctor's in the past but finally found one that was…read moreable to figure out my medical issues and spend time figuring it out.

Would give 0 out of 5 stars if possible. Saw him a few years ago for what he assured me was…read morecomplications of my GI tract due to stomach fat. (Seriously. He told me to lose weight & relax then I'd be fine. WRONG.) Refused to listen to me or my PCP. Literally told me later he was guessing about my diagnosis. After I lost a ton of weight & got sicker he picked a drug at random for me to try then just shrugged when I asked about side effects. Ended up nearly dying from sepsis because he neglected my textbook signs of acute cholecystitis. Strong Memorial Hospital surgeons saved my life by removing my obviously infected gallbladder after this apathetic and hostile Doctor ignored it.

From the owner: In-house Endoscopy Suite…read more Paul S. Dziwis, MD. Bushra G Fazili, MD. Jonathan I. Goldstein, MD. Michael E. Kader, MD George Y. Kunze, MD. Keely R. Parisian, MD. Anil K. Sharma, MD. KelleyAyn Wallace, RPA-C. Jullie Lawatsch, RPA-CGastroenterology Group of Rochester, LLP serves Rochester and the surrounding area with three office locations. The main site and Endoscopy Center is located in Brighton. GGR has satellite offices in Batavia, Canandaigua, and Victor. Procedures are done in the GGR Endoscopy Center, Highland Hospital, FF Thompson Hospital and at The Jerome Center.Established in 1999, GGR's health care providers include six board certified gastroenterologists, a physicians' assistant, nurses and medical assistants. The entire staff is committed to delivering compassionate care while providing colon screening, diagnosis and treatment for gastroenterological disorders.

I've taken a long time to review this as I have very mixed feelings about it…read more I had one horrible agonizing attack, and knew something was very wrong. I Googled gastroentrologists and found this place. I couldn't get in for 2 weeks because of COVID. By the time I had my appointment, I had pretty much figured out what my issue was, so I knew what results I was hoping for from my appointment. Keep in mind at this point, I could barely eat anything. I was only eating yogurt, fruit and salad. We went over the events of the day of my attack, and my regular diet, etc. She was extremely critical of me being a vegetarian, and wanted me to start eating fish. Again, at this point i could hardly eat anything, and I've been a vegetarian all my life, so it's not something I'm going to change. She said "it's nice to have morals, but you really should start eating fish". It's nice to have morals??? Geez. And that's not how morals work... I had to flat out tell her that I wasn't going to eat fish. She started to sort of come up with other options at that point. She even had a rant about me eating at Corelife and said they add unhealthy things to salad. She then realized I was vegetarian again, and got on board with that. Kale is kale, lol. Anyway, I was here for an urgent health concern. Not a diet makeover. So I asked if eating these things was going to help my issue. She's like no, you should just eat like this going forward. What!? I need immediate help right now! In the end, she did send me for an ultrasound, which was what I was there to get, and it's how I eventually had my surgery, which is what I urgently needed. I actually ended up in emergency surgery because I couldn't get anything scheduled fast enough due to COVID. So, in the long run, it did get taken care of. But it was a strange experience, and dismissing vegetarianism because she didn't like it was unprofessional. It was very strange how my issue was addressed, or was not really addressed when it's why I was there. I wouldn't recommend coming here. But I don't have another gastroentrologist to compare it to, so maybe it could be worse?

you call only for them to pick up after about 10 rings then to be put on hold for overt an hour. I…read morehave been a patient here for many many many yrs. since they have moved so many times their service is horrible now. You never get to see the Dr. Always just the NP

I tried calling many times and each time they weren't there even though their hours said they were…read moresupposed to be. Horrible customer service. Don't go here.

If I could give no stars I would. Dr. McFarland was supposed to conduct an ERCP today; however,…read morethe procedure was abandoned due to a "periampullary diverticulum." Unfortunately, Dr. McFarland did not have the decency or the courtesy to discuss the failed procedure with me; instead, he sent some nurse to my bedside to say it was "incomplete." This is outrageous for several reasons, the most obvious being that the nurse either could not or would not answer any questions. But more importantly, had Dr. McFarland read the MRCP report, which has been in my chart since September, he would have known about the diverticulum, because it is clearly described therein. So, he either did not read the report, which would constitute substandard care, or he did read the report and decided to conduct the procedure despite the physical obstruction. The result was a brazen money grab. After paying a medicab $250.00 (plus tips) to arrive and depart from RGH, I still have the same condition I arrived with. In addition, I have a sore throat and a big bill for a useless procedure that exploited me to the financial benefit of Joel McFarland. (Needless to say, I will not pay said bill.) PS Upon hearing of this complaint, Dr. McFarland's colleague, Jason Gutman, called to defend him: "We don't always get things right. Sometimes we fail." Clearly, this is one of those times. Caveat emptor! PS. The nursing staff was no better. Shannon L Frye and Elizabeth B are two millennial snowflakes prone to tantrums with the intellectual capacity of Larry, Darryl, and Darryl. No wonder I left as soon as the anesthesia wore off!

If you go to Dr. Kothari's office, expect to wait 90 to 120 minutes to see her. The office is not…read morewell run. When you enter, expect a long line to check in at the desk. There are either not enough receptionists or they leave their desks to do other work. You will wait in the waiting room a long time, and then you will wait in the examining room a long time. People have to leave and reschedule their appointments. This has happened every time I have gone to Dr. Kothari's office. This office also has called me multiple times to reschedule appointments.