ABSOLUTELY AVOID AT ALL COSTS. Raja Fashions is a WORLD CLASS CIRCUS for operations. I'm amazed the suit fit. I credit the 80-year-old master tailor who did my measurement, suit, and fitting. Thank God for him. The tip off should have been when I saw he wasn't treated with much respect by the sales clerk, Shainee.
I ordered two 3 piece suits and two shirts worth over $1700 USD at the Hong Kong store. I was charged for 3 suits by accident by Shainee. Not an immediate issue but it took a month to resolve with multiple calls and excuses galore. A credit reversal on a credit card in 2018 isn't a multi-week endeavor. It took so long and was such a debacle, I cancelled the second suit and shirt. DODGY AS HELL.
At this point, I SHOULD HAVE RAN AWAY. Not needing the suit immediately, I delayed pick up for my next trip a couple months out. Regardless, the suit was finished much earlier in less than 2 weeks and was waiting for me. When I finally had time to pick up the suit, I called and notified Shainee a few days in advance and we had an agreed upon time and date. I asked for any clerk available. Lo and behold, the shirt is MIA and the the pants took some searching to find. Clearly, there was 0 prep. It was overlooked at best or done out of spite at worst. Also, at this point, I kind of doubt the shirt was even made. Thank God for the pre-fitting that I did in person, making a material swap for the suit unlikely. At this point, I just want the items I've ordered to close this ordeal. I'm told by the sales clerk helping me they can deliver the pants that need the break adjusted and the missing shirt. It's Sunday, so the sales clerk offers to have the pants and shirt delivered to my hotel in Shenzhen. Great, I clearly note that I plan to fly out Wednesday.
Tuesday night comes and nothing was received. Trusting no one, I called them 9:59 and 11:18 Wednesday morning when I still hadn't received my items. More confusion ensues and I am told they will be delivered today, Wednesday. I am also given the phone number of the delivery person. He confirms at 11:23 it will be delivered today. Come 19:00 Wednesday, nothing has been received at the hotel. I call both the delivery person and the store and more confusion ensues. I ask for the manager. There is a pause and contemplation. Conveniently, the manager is off at 19:00. The clerk tries to help but there is no apology (none expected or valued at this point), just confusion and denial of responsibility. The delivery person has promised the items for 20:30. They are received 19:49. I try the pants and the shirt. Amazed, I thank God the tailors know what they are doing despite Raja Fashions sales and operations staff. After over 8-10 long distance calls and way more effort and time invested than necessary, I finally have my suit and shirt. NEVER AGAIN. read more