This place was recommended to me by a friend of mine. This may be the only gripe that I have, and the reason whey I can't give them 5 stars. I walked into Performance tires about two weeks ago getting a couple of quotes so I can take care of them during Spring Break. I spoke with one of the representatives who took his time with me, and recommended me with options and repairs on my questions. At the time, the individual informed me that since they couldn't do the job on the day I got those quotes, we both looked at their appointment calendar and agreed that I can bring my vehicle in on Monday, April 10th first thing in the morning. Then I arrived early to drop off my vehicle on Monday, April 10th. I was told by another representative that I was not on the calendar. He showed me the calendar, and why sure, I was NOT on there. When we looked two weeks ago, no other appointments were scheduled. Now, they didn't know if they can get me in to do the other jobs on my quote. The only thing that they can probably do is the oil change. Because I needed the oil change, I decided to leave my vehicle. I was told they might not be able to do the other services on the vehicle.
I got a call later stating that they can do my check engine diagnostic, and that they can also fix it.
Overall, their service was quick, friendly, and fair. At the end of the day, I ended up leaving my vehicle over night there because the call for me to pick up was close to their closing time at 5PM. I went in the following morning to pick up my car. I did ask the gentleman that helped me with my quotes about why I was not scheduled in their calendar. He told me that after we spoke, he had forgotten to pencil me in. :-( read more