Love the livers! Always fresh and super friendly staff. Way better than chicken express.read more

Terrible service. Waited 15 mins for 4 tenders and I was the only one there. Then when I asked…read morewhere it was out they came with it really fast so I wondered how long my food was just sitting there

The service was horrible. I wanted to wait on hot chicken and they tried to make me get chicken…read morethat was already in the bin. they got so upset, they would not acknowledge that I was still waiting. a young man came from the back and told me that my chicken would be ready in 3 minutes. I thanked him for coming over and letting me know how much longer it would be. the guy that took my order was very nice and professional; it was the lady who came and stood over him while he was taking my. She was very rude and unprofessional. She didn't even speak. She was so upset that I wanted to wait on hot chicken, she fixed a box of old chicken and thought I was going to accept that...I said no and waited on my hot chicken.

I am writing to formally report an extremely troubling experience I had at one of your locations on…read moreAugust 4, 2026, at approximately between 7:50pm- 8:00 pm.. I visited the Popeyes located at 11850 Elam Road, Balch Springs, TX 75180--a store I frequent because it is close to my home. Unfortunately, the service I received during this visit was not only unacceptable but deeply disrespectful. When I entered the restaurant, I stood reviewing the menu. While I was deciding on my order, a drive thru customer walked inside and expressed frustration to the front counter employee, explaining that she had been asked to drive forward but had not received her food. The employee responded dismissively, leaning on the register and appearing uninterested in assisting her. Her demeanor suggested she might have been impaired, as she swayed and leaned heavily on the counter. When I approached to place my order, I asked the employee if she was having a good day. Her response was sarcastic and rude. When I asked how she was "helping me," she continued with an attitude. I then requested another employee, but the second employee did not attempt to take my order. I asked for the manager, who came to the counter but did not address the situation or the behavior. At that point, the front counter employee referred to customers--including myself and the drive thru customer--as "this bitch" and "their asses." I was shocked that such language was used openly in front of other employees and the manager, who did nothing to correct or discipline the employee. As I left the store, the employee again said "those bitches," and when I asked who she was referring to, she claimed she meant the other customer. This behavior is unacceptable for any employee, especially one representing Popeyes in uniform and on the clock. I also want to express that both the drive thru customer and I are Black, while the employees involved were Hispanic. The lack of respect, dismissiveness, and hostility we experienced raises serious concerns about whether bias played a role in how we were treated. Because of this incident, I had to drive 2.9 miles to another Popeyes at 9540 Lake June Rd, Dallas, TX 75217, where I received excellent service without disrespect or hostility. The contrast between the two locations was stark. I am requesting that this incident be investigated thoroughly. Customers deserve to be treated with dignity, respect, and professionalism. No one should be subjected to verbal insults or discriminatory behavior in any establishment, especially from employees and managers entrusted with representing your brand. Thank you for your attention to this matter. I look forward to hearing how this situation will be addressed.

Food was very fresh and full of flavor. Definitely recommend the chicken tenders or the spicy combo…read morefried rice.

Long overdue review for Mr Wongs Chicken and Rice!! I just…read moreordered something small to try so I had the chicken fingers and chicken fried rice, the sweet and hot sauce was delicious perfect to dip the tenders in! The chicken is fried with a tempura type of batter, it was nice, crispy but fluffy and the chicken was moist inside the batter. I chose chicken fried rice which was just okay, so next time I will try anything else for a side and I will also try the fish and onion rings.

I'm visiting from California and my sister brought me here to Grandys. I ordered the fried chicken…read morewith chicken nuggets, mash potatoes and corn. This totally took me back to the late 80's when I went to a Grandys in El Paso, Texas. Let me tell you, the customer service was awesome, the staff taff was great!! Thank you so much Grandys Staff for your professionalism, your passion of showing the customer that you are here to make sure the customer is first. To Grandys Management, the food was UHMAZING!! The Peach Cobbler was delish!! Congratulations on hiring great people.

Country Fried Steak Meal (Double)This meal lasted two days…read more The two country Fried Steaks were tender. I ordered cream color gravy for the steaks and brown gravy for the mashed ppotatoes. My dessert was one Sinamon Roll. Back in thee late 80s this was so good when heated, love that it has raIsins. I think its lost its touch a bit of being really satisfying.

Food was great Service was awesome…read moreEven great music. Definitely my favorite location!

I love the food here, and the service is always great! The drinks are amazing too. Every time I…read morecome, I have a good experience, and the staff is always friendly and helpful. Definitely one of my favorite places to get wings!

I have been joyfully eating from this restaurant for a few years now. Even at work we look forward…read moreto placing an order large enough for us all!

The staff was very nice but the food was just not good. The "catfish" was served in big fillet…read moreportions but it was swai not domestic catfish and tasted like fake fish.

Food is EXCELLENT. Nothing more needed…read more But prices are fair and the beverages are good.

The place was quiet on a Sunday afternoon, and our food came out in about 15 minutes, which we…read moredidn't mind at all. The wings were definitely worth the wait and were really tasty! The tenders were good too, and while the fry portion was on the smaller side, maybe that's a healthy thing. It would be nice to have napkins at the tables instead of needing to ask at the counter, and we were a little bummed there was no mac and cheese that day. Overall, though, the food was enjoyable and we had a good experience.

This is what Chicken Express is supposed to be. The tenders are perfect, light and delicious. The…read morerolls are hot, soft, and sweet...plus they give you two. The sweet tea is exactly what you've come to expect from Chicken E. The employees don't really seem to care to be at work, but they're polite enough and the service is quick. My only real complaint is the smell in the dining room. It smells faintly like a public toilet, but the food more than makes up for that unpleasantness. This location does it right!

I've managed to visit this location several time in the past two months and each time I've had to…read morego back for fresh cooked food! Now I understand why this location has such poor ratings. A bit of advice (Cook To Order). I would rather wait for fresh expensive food than cold expensive food! Your prices are not cheap at least serve fresh food!