I'll preface this five star review by stating up front that initially everything didn't go right…read more I hold that the mark of a good company and good people for that matter is how they perform when things go pear shaped. Clearly Windows is an exceptional company who has really good people within their ranks.
I was referred to Clearly Windows by the anonymity of the internet and some folks whom I've never met. I did due diligence and looked at their website and some customer reviews. I even noted how they didn't appear to censor reviews that were less than stellar. Those seemingly negative reviews seemed to be based more in the feels than actual facts, so I admittedly wasn't all that interested them. It is shockingly easy to criticize companies and people when we are shrouded by the security provided by a good WiFi signal and a keyboard.
My initial correspondence with Clearly Windows wasn't unlike any other company. I completed a standardized online inquiry and was contacted by Barry, one of their supervisors. Barry and I worked out a date for a consultation and we were off and running. Barry showed up to my home on time, professionally attired, and proceeded to walk through a comprehensive review of the services I needed. I really appreciated how Barry talked me through services that would be of benefit, steered me away from services I didn't need or want, and took the time to establish a working relationship with me. It was evident that he was more concerned about gaining my trust than making a quick buck. I'm paraphrasing a bit here, but I do recall Barry telling me that if I wasn't 100% satisfied with the work, that he wouldn't take my money. I appreciated his confidence.
I ultimately decided on having our gutters, vinyl siding, and windows (interior and exterior) cleaned. We agreed upon a price point and scheduled our service a couple weeks out. Later that day, Barry contacted me and told me that he could bump our service date up a couple of days if that worked for my schedule. Awesome.
Dan and Ben came out to my house on time. I was impressed by how attentive and professional they were. Top notch customer service. They worked diligently on my home for about 5 hours. When they prepared to leave, Dan told me that if I noticed any discrepancies whatsoever, to contact the company and that they would come back and remedy them, no questions asked.
Once my house dried, I inspected the work Dan and Ben did. I noticed that my vinyl siding had multiple areas that had prominent dirt streaks and run marks. The windows and gutters were spotless, but the siding was frankly unacceptable. I'm not in the business of looking for handouts or throwing hard working guys under the bus, but needless to say I wasn't satisfied with how the siding looked, especially considering our financial investment.
I sent Barry some photos and an email outlining the issues I had. No less than 10 minutes later, Barry called me and told me that he was going to personally come out the next day to rectify those areas I had identified. It was obvious to me that he took my concerns to heart and restated Clearly Windows' commitment to 100% customer satisfaction. I told Barry that I didn't want Dan and Ben to get jammed up, adding that I didn't think it was due to laziness or ineptitude. Sometimes stuff happens. This was a fairly significant job (at least to me) and at the end of the day, I just wanted it fixed.
Fast forward to 1030 the next day. Barry didn't show up, but Dan and Ben did. Maybe it's a small thing, but I really dug the fact that Dan and Ben were the ones to come out to see the issues I had. They acknowledged them without argument and then proceeded to redo the entire exterior to include redoing the exterior windows. Again. Without argument, protest, or attitude. Both those guys clearly wanted to make things right and I was completely taken aback by how they owned the discrepancies, still provided top notch customer service, and made sure that I was made whole when they were done. Barry followed up afterwards with a personal phone call to make sure that the job was completed to my satisfaction.
Sometimes stuff happens. I could get all wrapped around the axle about how there were some points that needed to be addressed, but that wouldn't tell the whole story. I came away from this experience feeling great. I couldn't say enough about Clearly Windows, the people they employ, and the level of customer service they provide. It should be the norm....trust me, it isn't.
Sometimes it pays to hire the guys who 1) Know what they're doing, 2) Take pride in their work, and 3) Work diligently to address any issues that arise professionally and without hassle.
I'd hire Clearly Windows again in a minute and refer them without hesitation.
Thanks guys.
