A super smooth process from start to finish! Greg Quigley was a pleasure to work with!read more

My finished basement flooded when a fitting from the kitchen sink started leaking while we were…read moreaway on vacation. Our ceiling was ruined and the sofa below it was soaking wet by the time we got home. Our insurance company called in Servpro and they sent Greg Quigley to work with us to correct the issue. We had never had any kind of insurance claim and were concerned that we would get stuck. Mr. Quigley walked us through the whole process and reassured us that our claim was in good hands. It wasn't a huge job but his crew jumped right in and took care of it in just a couple of days. If you have a problem and you have to contact your insurance company and you are in North Georgia, I would highly recommend you ask for Servpro and Mr. Quigley to manage your project.

I found Cotton Smell Cleaning Services LLC contact via Angie's list. Mariana reached out and we…read morequickly made an appointment for a quote. Her and husband Manuel came out and we immediately felt the dedication and confidence they had in their business. Mariana is very up front about what to expect from her services and listens and respects your concerns and input. My focus was the kitchen and we ended up going with an entire deep clean of the condo! The team, Mariana, Manuel and Maira worked tirelessly all day! We're still amazed at their thoroughness and attention to detail. The deep clean included top to bottom cleaning, dusting, washing floors, fridge, blinds, appliances, and much more. It hasn't been this clean in ages!!! We decided to go with her routine cleaning services once a month to keep it that way. The team exhibited strong work ethic and the price was reasonable! I would highly recommend them!

I contacted them last minute and they were able to accommodate me. They did an amazing job, and I'm…read morevery satisfied with them. Will definitely use them again.

Great service and Chris was very professional and did great quality work.. Would definitely…read morerecommend service again

I hired this company to clean our carpets as part of a move-out. Before scheduling, my wife gave…read moreGeorge a very specific description of what needed to be cleaned: 3 bedrooms, living room, dining room, 2 hallways, 2 small walk-in closets, and one flight of stairs. George repeated that exact list back to her in writing and quoted $249 total. I have the texts. They show up and suddenly the price is $450. Their explanation was that George had quoted us for 5 "areas," while the technician said we actually had 8. Here's the problem: we never told George we had 5 areas. We told him exactly what rooms and spaces needed cleaning. If their company has its own way of counting "areas," that's something their employee determined when he gave us the quote. They also told me a quote can change once they see the house. Of course it can. I'm not arguing that $249 could never change by a dollar. But $249 to $450 is an 81% increase. That's not a small adjustment. I was even willing to meet them halfway. I offered $325, more than 30% above their written quote, because I understood that maybe the house was larger than George expected. They rejected it. Then things got ridiculous. The technician threatened to call the police and accuse me of theft over the disputed amount. He went even further and explained to me what that supposedly meant: if I were later pulled over, I could go to jail. Keep in mind, I wasn't refusing to pay them. I was offering $325 on a job they quoted at $249. What makes the whole thing worse is that they knew this was a move-out cleaning. When a company shows up during a move and suddenly tells you the job is going to cost almost twice what you were quoted, you're stuck. Your carpets need to be cleaned, you're on a deadline, and finding somebody else at the last minute may not be realistic. That's exactly why this experience felt so predatory to me. If square footage matters enough to turn a $249 quote into a $450 bill, ask for the square footage before quoting the job. Ask how much of the house is carpeted. Ask for measurements or pictures. They didn't. They asked what rooms needed cleaning, my wife answered accurately, and George responded with "$249 total." Maybe George simply gave us a bad quote. Mistakes happen. But if your employee makes an estimating mistake, own it and work something out with the customer. Don't show up to a move-out job, increase the price by 81%, reject a customer's offer to pay 30% more than the original quote, and then start threatening them with arrest when they dispute the bill. I would never use this company again. If you're considering them, especially for a move-out cleaning where you're working against a deadline, get everything in writing and ask exactly what can cause their quoted total to change once they're standing in your house.

Very Disappointed -- Poor Workmanship and No Follow-Through…read more I normally do not write negative reviews, but our experience with this comapny was disappointing enough that I feel compelled to warn others. We hired the company to perform water damage remediation and subsequently rebuild the affected areas, including installation of LVP flooring. Unfortunately, within approximately nine months of installation, the flooring began to warp, buckle, chip, and come up from the floor. This was not a minor cosmetic issue--it was a significant failure of the flooring installation. As soon as we noticed the problems, we contacted Moses, the project manager, who initially told us they would address and repair the flooring. Unfortunately, after that conversation, he stopped responding and effectively ghosted us. We continued trying to get the issue resolved and eventually contacted Rob, one of the co-owners, but we experienced the same lack of follow-through. We contacted the company within the first year, while the flooring problems were actively developing. However, we were repeatedly told that they were out of town and that they would get back to us. The delays continued, and by the time we were finally able to have the matter addressed, we were told that the flooring was out of warranty. That was extremely frustrating because we had made the company aware of the problem well before the one-year mark. In our experience, the company did not take responsibility for workmanship that had clearly failed within a relatively short period of time, nor did they make a meaningful effort to resolve the problem when we brought it to their attention. The quality of the flooring installation was unacceptable, and what made the experience even worse was the lack of communication and follow-through afterward. If you hire a contractor, you should be able to expect them to stand behind their work when something goes wrong. Unfortunately, that was not our experience with Restoration 1 of North Atlanta. I strongly recommend that anyone considering this company do their research, ask detailed questions about workmanship warranties, and get everything in writing before moving forward. Based on our experience with the flooring installation and the way our concerns were handled afterward, we would not use this company again and cannot recommend them.

I was referred to Rob H. and Restoration1 by my daughter (Z. Harper). She spoke highly of Rob and…read morewas pleased with the mitigation service that he provided at her rental home. I had the pleasure of working with Rob H. and Byron. Byron was new to the job, but just as hard working and personable. He will be a great addition to Restoration1. The mitigation was completed in a timely manner and Restoration1 worked well with my insurance company. Thank you Rob and Byron for a job well done! -Shirley Harper

As a small business owner every penny counts. So when I started looking for a contractor who could…read moredo some work at my studio i knew it had to be done right and in the first time. I've had other contractors that started the work and never I completed and it was hell trying to find new people that could finish it up for me. When I put out the SOS I had two separate friends in business send the same number LOL they said talk to "DP at Custom Living" I gave them a shot and I am so pleased... I'm actually getting a little emotional just thinking about how close we came to closing our business because of all the previous contractors taking advantage and not completing the jobs. I wholeheartedly recommend Custom Living and I feel I would be hard pressed to find another Contractor that was as experienced, speedy, personable, and willing to go the extra yard. He even found time to come out to our studio launch!

I had to get on my computer to finish this review from this morning... I cannot believe this…read moregentleman, Mr. Daniel, called my insurance company insinuating I didn't pay him the money I received for my rebuild. On top of calling me a thief, he saying I'm a liar too!!!! I told you there was proof! Please see the attached photos. If my home is 70% complete as he is claiming, it must be at someone else's house because it definitely isn't my house! Stevie Wonder can see that! I asked, begged and pleaded with Daniel to send me at least $5000 back, of which he was supposed to be using $2000 towards the floors. Since that money hasnt been spent on what it was for, I should get it back right? But I'm sure it was spent on labor *inserts eyeroll* and $3000 just cuz he spent my money and I have nothing to show for it!!! I think that's fair? But he refuses to give it back so next will be legal action as I only wanted $5000 back, but lets take it to court and see how much I get from that.... the saga continues!!!

Heather was amazing! Definitely recommend. She came last minute to clean my apartment and did an…read moreexcellent job.

Heather and her team did an amazing job on my apartment. It smells amazing in here, and every room…read moreis spotless.

Very unprofessional would not recommend. I hired them to move my bedroom furniture from my storage…read moreunit to my home and I was given a time of 1:00 and told that I would be contacted when the movers were 20 minutes away. Well 12:50 comes and I text to remind them to let me know when they are 20 minutes away. No text back. I then proceed to call at 1:20 and ask if they are still coming and was told yes the movers are now 20 minutes away. I head over to my storage unit and waited until 1:50 in the sweltering Atlanta sun. No call no movers no nothing. I call but no one answers! So I finally decided to leave around 1:55 and text to let them know if the movers are "truly" on the way to tell them to turn around because I am leaving. The lady finally calls me around 2:00 and acts surprised and asks if they ever showed up. I let her know at this point they are an hour late and I was never contacted by any "movers" if they even existed. I wasted my entire lunch break from work waiting for no one to even show up. Maybe they just need to stick to cleaning because moving isn't their priority. They waste peoples times and think people have time to wait around. Very unprofessional and distasteful. Book at your own discretion you've been warned

Great cleaning service! Punctual, professional, and polite…read more I sought out a cleaning service for a same day job on Yelp. Shon's service responded quickly and with a fair price for what I needed done. I was shocked and relieved that she was available the same day I needed her. We arranged a time and she arrived at my house right on time. Shon was so professional she showed up in a uniform. She was very pleasant. We did a quick run through of what I needed done. She was kind enough to ask if she could use her own product or if I had some of my own to clean the floors (which were just re-done). She had all of her supplies and got to work. She was extremely thorough and tackled each room top to bottom. When she wrapped up she printed out a receipt for me which was extremely professional. She's on her game! My house smelled and looked so clean when she left that I didn't want to mess it up. Although I only needed a one-time job I think she will be our new cleaning service when we do our quarterly deep cleaning. Before she left I'd already referred her to two other people. She has a long background in the cleaning services field. Look no further for a dependable, trustworthy cleaning service.

Assist has been cleaning my home for more than 6 months now, and they are amazing. The quality of…read moretheir work is far exceeds anyone I have used before. Luis and Olga are friendly and respectful, they love my dog, and take great care of my home. I would not trust it to anyone else!

I stumbled on this wonderful family business through Nextdoor. You could not find sweeter or more…read moreprofessional people. I moved into a house that had been unoccupied for months and was as moldy and dusty as you could get. These guys came in and made it look as good as new, I couldn't believe it! I was so dejected at the state of the place I thought I was going to have to remodel my kitchen and bathroom but they left it sparkling. I recently hired them again to do a follow up clean and my house has never looked better! They not only tidied it but cleaned every nook and cranny and surface. I almost want to cry I'm so happy, thanks to them my new house finally feels like a home. I've had professional cleaners a few times in my life and never have I had any as thorough and professional as Luis and his mom. They are literally the best. If you are looking for cleaning services, look no further!