When my boyfriend and I toured River Point West in Elkhart in February 2025, we loved it, but…read moreeverything after was a disaster. After deciding to move forward, we spent weeks trying to contact the office--calls, voicemails, and emails went unanswered until late March, despite a May 6 move-in. We had completed everything on their portal and confirmed a unit, yet documents were repeatedly "lost," forcing us to resend them multiple times. Three weeks before move-in, we again couldn't reach anyone, only to be told later our unit was no longer available. We had no choice but to accept another. On move-in day, staff claimed we never signed a lease, provided no copy despite requests, and gave no explanation of changes. We were eventually allowed in, but one key didn't work, forcing us to share a single key for months. No one explained rent payments, and the office was often closed. Communication was inconsistent, staff turnover was constant, and no one seemed trained. Seven weeks before our lease ended, I asked about non-renewal and was told I'd get an email--nothing came. After repeated follow-ups, we were suddenly told 37 days before move-out that a 60-day notice was required, resulting in an extra month's rent due to their lack of communication. The only positive was Rudy in maintenance, who was consistently helpful.

Herron is a terrible management company. But I'm betting they're cheap which is why borderline…read moreslumlords don't mind using them. They are completely disrespectful to tenants and allow service issues to go far too long when they occur and do nothing proactive to prevent problems, though the buildings they manage are typically older and in disrepair.

HORRIBLE CUSTOMER SERVICE. applied for a home and we got a response a day via email. can never get…read moreanyone on the phone.

Beware the falsely inflated review on this organization. Those good reviews are mostly from…read moreinvestor/owners, not from tenants. Had this landlord for 2 years. Just signed a new lease with them on a new property and immediately regret it. None of the maintenance was done in advance despite having made us wait extra time for them to complete it. The unit was filthy when we moved in. Mold, floors and walls caked in dirt, zero cleaning in the bathroom, grout and caulk missing, disgustingly dirty bathtub, splattered filth on walls of the basement as well as more mold. Broken items around the house, missing smoke alarms, no access to some areas like the garage. We had to rent costly cleaning equipment to scrape the filth off the place and had to pay laundromat costs because the washer that came with the place never worked and they took a month to fix it. We met the neighbors and apparently they experienced the exact same thing when they moved in a month earlier. They are also return tenants and regret it. This is apparently how they treat good tenants. It's no wonder no one stays with them. After all of this, they had the audacity to charge us an additional full months worth of 'service' fee for 2 days we had access in February when they did absolutely *nothing* during that time. When I pointed this out, they offered me a gift card to make up for all the costs and problems we had. What did they send? Some amazon cards. Are you serious? I had to pay hundreds of extra dollars because of the lack of maintenance and they give us some stupid website card? Just don't bother if you're going to send something worthless. That was really unprofessional and insulting. --------------------------------------- Our last rental from them ---------------------------------------- At the last place we rented from them, it was sold in the middle of our lease. We spent 8 months of the lease having our privacy constantly violated and disrupted by showings. We were harassed at all hours by the realtor by text. It was so bad we had to report him. Buyers showed up to view the home unannounced, constant illegal lack of notice for showings despite promising they would stop. Realtor was totally absent. Didn't even view the property until 3 months in. He never came to show the home, made us do his job, then tried to coerce us to lie about the property during those showings to mislead buyers about known damage. When we wouldn't, he complained to T&H and they retaliated against us by barring us from our rental during showings. This is normally illegal but there is no one to stop them. This used to be a decent company to rent from but they have gotten terrible. Correspondence is non-existent and they have to be dragged kicking and screaming to do maintenance. Renter beware!

Keith Farabee and CityPlace Realty Property Management are great! Keith has been managing my…read moreproperties for over a year now. He takes care of everything. The response time is extremely fast, excellent communication skills. They truly care about their clients and you notice it!! Keith is organised and always seems to keep their promises. His team acted very professional. I am very happy that my property has great managers!

Very shady, unprofessional, and the definition of slumlords. I would HIGHLY avoid renting from…read morethem. I lived at the Llanhurst Apartments and in the year I lived there the owners had changed management companies 3 times. In August my car was vandalized (a brick thrown at my windshield and it was egged). I did not get it back for 2 1/2 months and the second management company was extremely understanding that it would heavily affect my income on top of having extreme mental and physical health issues. The building is heavily infested with roaches and thankfully Kline Properties had exterminators come out but around the time City Place was taking over it was due for another round, which they never did so the bugs got very bad. During the process of City Place taking over management the entire building did not have heat for over a week at the end of January, which was coldest month of 2026. I received one 300 sq portable radiator for my 2 bedroom 1,200 sq apartment, which is not adequate as temporary heating. I was unable to stay in my apartment and had to stay at a friends house because of it. City Place officially took over February 1st and because of the heating issue with no communication besides a paper taped downstairs well over 5 days of having no heat, I put in my 30 day notice on February 6th. They wrongly filed an eviction on me on February 19th AFTER I put my notice in and requested a payment plan. I called them, was told to send my payment plan over (even though I had already emailed them asking to set one up and never got a response?) and it would be forwarded to the owners for approval. I heard NOTHING back. I was charged $500 for legal fees, ALL of March's rent, utilities, pet fees, and etc. although they changed the locks on March 10th. It is an absolute shame the way I was treated as a young adult already struggling with financial and extreme physical health issues, and I wouldn't doubt they've done this to people in far worse situations than I am. Kline Properties were extremely respectful, kind, understanding and communicated to the building better than City Place did while they were taking over management. Please stop treating tenants like they are a paycheck. They are human beings just like you deserving of respect!!!!! I'm sure they will comment about how I still have a balance but because of above said circumstances I'm sure that would be obviously understandable to most.

The best realtee in lndianapolis area! Responsible and very organized and trouble free!read more

First of all, a successful sale at a price that was what we wanted. The personal service, support…read moreand dedication provided by Reid Properties was excellent right through the sale process. We had numerous viewings, regular updates and a very good online presentation of the house. The guidance offered by Reid Properties once the sale was underway was also first rate, with great contacts and knowledge of quality contractors to address the issues that came up in our inspection. We would absolutely recommend Reid Properties to manage your Real Estate needs.

Shoddy service and they never return calls/e-mails. I own a property they manage and I have not…read morereceived payment in some time. I am finding a new company and filing a small claims law suit this week.

Can't get a hold of one owner, and the other owner is apparently not in Indianapolis any longer…read more No voicemail on cell phone, rent's gone missing, tenant says they've paid rent, JTT says they haven't. Story is employee stole money, but I'm not so sure I believe them. We've had issues getting paid from them since day one. We've switched to a new property management company. Don't use this property management company if you know what's good for you. We're currently building our case and taking them to court, or collections.

I have several out of state rental properties and have worked closely with almost 10 property…read moremanagement companies. This one has been the absolute worst and is criminal at this point with stealing money from me. I have had to do all the leg work on my own and make phone calls to get things done. They withheld funds from me for months and then when it was time to pay it back kept shorting me. On top of everything they charge half month's rent annually just to renew the same tenant! Definitely avoid this one.

Still haven't returned my security deposit and it has been over 60 days. They are very unresponsive…read moreand nickel and dime everything. Worse company I have ever rented from. I had to ask for a statement to see what will be taken out which I got a response for like a week before the security deposit was suppose to be returned and they are shady! They are trying to charge me $125 for "drywall repair" for peeled paint (which is normal wear and tear) and we patched the area so it is ready to be painted over. Then $275 to cut the grass of a tiny lawn. They charge for a residents benefits package for insurance, filters, and use of their app. You never receive the filters. If you start your lease in the middle of the month, you get charged the entire $40 and that is not prorated. Insurance doesn't work that way, you get charged by the day. We scheduled to have someone do a walk through and no one showed up. We tried to reach out to the property manager multiple times and no one answered. They also gave us the wrong code for the key box and called numerous times to get that resolved and no response. We needed to break our lease and asked if we could sublet and the response was no. But obviously, why would they let you sublet when they can take 2 months rent from you then get the place rented out in a week for a couple hundred dollars more. There are so many issues I have had with this company and these are just a few. They are just GREEDY and DO NOT COMMUNICATE with you. Save yourself the headache and don't rent with them!

Had many issues with my rental upon receiving the keys. Intrigue rented me an uninhabitable unit…read more(no heat in 12° weather, windows that don't shut enough to lock, snow blowing underneath a sizable gap under front door that created a skating rink in the kitchen). When I brought all this up to leasing agent Daniel M. he said it wasn't his job to deal with and sent me to the property manager. Took an entire month of my lease to correct the issues. Now the owner wants to sell the house and is asking to break the lease! Quite a struggle for very little value. Not a reliable real estate team/company.

IntriguePM has lots of great houses for rent in Indy and does a great job working with applicants…read more It can be stressful to find a new place to rent but I've found that they make the process of finding a home, applying and moving in much easier.

As A cleaning contractor for The Justus Company I have Nothing but good things to say They are the…read morebest people I work with. They treat you like family and give a nice work environment on every Property I have worked on. April Kleppen Kw Cleaning

justus has refused to credit our credit card for nearly $400 of money we paid justus to move an…read moreelder into crestwood south. we have all the receipts that we paid nearly $400 to justus and gave justus a check for $8,500 to cover expenses for the elder from which funds we were to be reimbursed/credited by justus. justus blocks our emails and refuses to give us back the $200 deposit for a safety alert pendant that was never even given to the elder. incredibly, justus charges a $200 "refundable" deposit for a guardian pendant for which there is supposed to be no deposit at all, and then justus refuses to refund the deposit for the pendant never received by the elder. we would never refer any of our clients or friends to justus, which treats people with disdain and breaks its own representations. both the staff and administration treat professionals with disdain. one staff member actually was spreading gossip that an 82-year-old woman claimed that she was taken from her crestwood south apartment at night, "prostituted," and returned the next morning unscathed! what kind of staff spreads such gossip?

I have attended several of Livengood Estate Sales and have been very pleased. The staff, including…read morethe owner, is very hard working, friendly and always willing to answer questions. Several members of the staff seem to be at the right spot and the right time, always walking through the houses and grounds to offer assistance. The pricing on the items is more than reasonable and they keep in mind the family that they are representing and the customers that come to the estate sale. The layout of the merchandise is as organized as it can be. I will always attend the Livengood Estate Sales that are near me. Thanks to everyone at Livengood for everything you do! Rhonda S.

I have been to several of Livengood Estate Sales and have always had a great experience. The items…read moreare always organized and everything is priced reasonably. Melissa and her team are always friendly and helpful. They have even helped me load heavier items which most companies will not do. I am a reseller and typically wait until the 2nd or 3rd day when the items are reduced. Although everyone likes a good deal, I also know their goal is to make money for their client. I have purchased some very nice items at an extremely reasonable price. I love their auctions and always look forward to attending. If you haven't been, you should check them out! Thank you Melissa and team! You are such a pleasure to work with!