I called several times to talk about getting dual exhaust on my truck. I spoke to Bri most times and Paul. I was having a difficult time deciding to go with Toyota cat back system, magnaflow, or flow master. I researched and researched etc. I was concerned about warranties back pressure loss of torque, horsepower, etc.
After many hours of research there is an after market brand exhaust made in California, that a guy makes for Tundras. But after emails to them, an exhaust system would have been more than Toyota's TRD system, approx $1300. I have put magnaflow on past vehicles at this same shop, but it was different owner at the time. Even at that time, I was very pleased with the ease of dealing with everyone there. I was also happy with magnaflow muffler system.
So now, I decided to go up there and spoke with Paul in person. I decided to go with magnaflow and double wall black chrome tips Paul recommended cause I wanted a lower growl tone. I made an appointment and had the dual exhaust put on but I was told they were still waiting for the exhaust tips. I talked to Bri and Paul at different times and they kept checking on the order for the tips. Finally, Paul calls me and says the company who makes the tips are changing tip sizes which should be ready in February or March. Paul sounded frustrated that the company did this to him, Paul even had the magazine to show me the tips in office. So why would that company do that, send out info on something they don't have.
Paul made it right and said to come in and we will put what tips I decided for now and when the double wall comes out next year, come back and we will replace them out, "no charge." So I now have tips, that look awesome, but can't wait for the double wall sound. I'm glad to be dealing with a business that believes in customer service. I've heard bad things about the one on 38 AV but recently heard it's better at that one now. I will never know though cause I will continue my business with Paul at the one on belcher and east bay.
I will update this when the double wall tips are on in February or March. Once all promises are kept I will update to 5 stars. Also, Nate is the exhaust/welder tech and was very personable. But what do you expect from fellow fisherman, Bucs and Gator fans!
Paul, Bri, and Nate, thank you very much! See ya soon.
UPDATE
Ok, so I started making contact with Bri and Paul again sometime in February thru March. Apparently, there's not much selection for the tips I wanted on my truck. The ones Paul described were discontinued and he was having a difficult time finding the right tips. I even tried to help by looking online and I couldn't find any I liked in black. So then, they get the 18" stainless double wall (everything I wanted except in black). Paul suggested getting them painted and I suggested powder coating. Today 5/20, I had them installed and they were worth the wait. Although it took along time to get them, they make the sound so much more mellow. My only suggestion if this happens to you is to contact them every so often to touch base. Paul and his shop are always busy with few appointments in the same week. I don't fault them for this, but it should tell you how trusted they are by being so busy.
Thanks again Paul for keeping your word and finishing this project. Bri and Nate thanks for the help.
John read more