I took my Toyota Highlander to this shop last week. The woman that was in the office, aside from not being able to stand up and was swaying, was literally drinking a bottle of beer right in front of me. She said her name was like Martina or Mardeena? I really couldn't understand her thru her mumbling slurred speech. She was extremely unhelpful. She said she couldn't deal with me and she called her boss (?) in the office to help me. He was just as RUDE as she was drunk. He said that he doesn't deal with nigga's who disrespect his woman and told me I needed to leave. I told him I come there to get my truck worked on, and the young man with the beard was always extremely courteous and helpful and could always answer my questions, no matter how weird they sounded.
The woman kept yelling thru the door that was behind the desk. She sounded like she was fighting a monkey back there. There was alot of noise coming from behind that door. She was calling me the gorilla from Manilla. She also said I shouldn't be allowed out of prison during the day because I am too black to be allowed in public. She screamed something about me selling drugs and killing people. She was definitely off her rocker. Mind you, this was about noon.
The Man would not tell me his name. He looked like he has just done a line of coke off the floor. He has white powder under his nose and grease on his face. And he smelled like he brushed his teeth with Jack Daniels. She kept screaming something about a mat. I don't know if she was saying his name, MATT, or she was laying on a mat. I really couldn't make it out. But WOW, she was loud!
So, the man told me again to leave his business. I told him I would and I will call his boss, although I have no idea who that could be. But then I remembered how most women complain. On the computer. Seems like more people read about places before they go.
Generally, I would not complain about a company, but this is more about those people. The company is amazing! The young guys that work there are always nice and help me. I am not sure what their problem was, but maybe the company should take a look at their management. IF that is what they were. She was still screaming when I left, after coming in there for years, and always being happy with my service, these people seemed to be continuing a party they started a week ago.
I will still go to this shop, but I will only deal with one of the young men that work there. read more