Quite honestly, I don't even know where to begin. Scott, one of the owner's and the main point person for the event , was unprofessional and deceitful. We had booked the place for a quoted price of 4k, which was fine. This included the space, tables, linens , ice , chasers , setup etc. He had informed the 3 of us that" if you go over an hour, then that's fine. It happens " The caveat to this was that he had failed to mention that he charges $550 per additional hour. This is an important detail that should have been disclosedc in the beginning. The mere fact of paying $550 per additional hour, may have swayed us from booking this venue. Especially, when there are other event venues that will not either charge or may charge a lesser amount. However , we were able to negotiate paying 1k for the additional 2 hours of runoff. It was not the amount of money, but the the poor business model. We were literally conversing about money during the height of the event, which was merely tasteless . This is not only nevue available. We were considering various other sites , until Rain was recommended to us. To add injury to insult. Several of our guest had witnessed 2 of the servers helping themselves to the buffet , when it was not time to serve the guest. Scott's managerial skills lacked accountability , but rather was filled with , unfilled expectations nconsistencies and pointless excuse all throughout the day . His solution was toto reimburse $30 for the food that was taken. He had completely omitted the fact that servers are not to touch the patrons food without permission or prior to the guest being served. He had the audacity to verbalize to me, " oh i know where you work" This was triggered rby me stating that i I was going to leave an unfavorable review. This is clearly our right as a paying customers , who paid for a party , which resulted in a very negative experience. He did apologize and had sent the evevt planner to offer a bottle of Rose , Moet , and i forgot the 3rd option. I had politely declined but she was insistent with providing the bottle. Quite frankly, she was emarrased and mortified of the sequence of evebts throughout the night. She stated that she had sent the 2 servers home after the taking of food incident. She further stated ," this has never happened before. .." Please, do not get me wrong. I am one to never even waste my time to even write a review. However , after last night. I had to make future customers aware of the potential inconveniences that may occur while booking at Rain. Rain is a great evebt space . However, Scott has the potential to make the place even better by promoting MaryAnn , whom was phenomenal! She has great client relation capabilities and should be the point person whodeals with the clients moving forward I will refrain from disclosing her thoughts of what had transpired last night and those shared by other disgruntled patrons. Scott should remain in the backend of the business. His business partner should be mase aware of his inexperience and lack luster business mannerisms. read more
