I purchased my 2014 Ford Explorer from Ed Koehn in Rockford on November 22nd. Approximately three…read morehours after purchasing the vehicle, it experienced a long crank upon starting. I brought it back to the Rockford dealership on Monday morning, where they refused to address the issue. I then took the vehicle to Ed Koehn in Wayland, where they replaced the fuel pump under the warranty (I paid the $100 deductible). I drove the car for two days, after which the long crank issue returned. I contacted the Wayland location and was instructed to bring the vehicle back for re-diagnosis. I dropped it off on Monday, December 29th. The dealership had my car for a total of five weeks. During this time, communication was minimal unless I initiated contact. After several weeks, they reported that all six fuel injectors were bad, stating they believed the previous owners had used the wrong type of gasoline. One employee informed me that the warranty would cover the repair so we said they had the go-ahead to tear the engine down. After several days of hearing nothing, I called again and spoke with a different employee who told me the warranty company was not covering the repair and that they would complete the work for a discounted rate of $1,000. I questioned how I could be held responsible for damage allegedly caused by the previous owner, especially since the dealership's website states that all vehicles undergo a thorough inspection prior to sale. I was told the vehicle was sold "as is" and that they would not cover the repair. At this point, I no longer trusted their diagnosis after obtaining another professional opinion. I was charged an additional $120 for the teardown, which I only authorized because I was falsely told it would be covered by the warranty. When I went to pick up my vehicle last week--after five weeks--it had approximately 16 inches of snow on it, indicating it had not been started or driven in several weeks. Upon starting the car, the check engine light was on and the vehicle was misfiring. When I initially dropped it off, the car was fully drivable aside from the long crank issue. There was no check engine light and no misfire. At this point, I have driven the vehicle for a total of two days and three hours and have paid an additional $220 with absolutely no resolution. I now have to pay for a tow truck to take the vehicle to a different mechanic to avoid damaging the catalytic converter. I have attempted to go through the chain of command with no resolution. I am absolutely disgusted and heartbroken by how this situation was handled. I come from a family of Ford loyalists--my father dedicated 18 years of service to Ford. However, due to this experience, I will not be purchasing any future vehicles from Ed Koehn and will be advising family and friends to do the same. I understand that I purchased a used vehicle, but when you buy from a well-known dealership, you expect some level of protection when serious issues arise within three hours of ownership. This entire experience has been a headache, compounded by poor communication and inconsistent information from multiple employees. I would strongly advise against purchasing a vehicle from any Ed Koehn dealership.

If I could give negative stars I would. Funny story, I recieved contest info in the mail, In this…read moreit stated that I was a 10,000.00 dollar winner. So I called to varify, I was told yes I was a contest winner per varification code, to come to dealership to speak with contest coordinator 'Kelly'. Once I arrived I was informed that the ticket I had 'which plainly had three bags of money in a row' was no good yet I qualified for a smart watch.....I left and hence this revue, for I dont see how anyone would buy any type of auto from such a dishonedt and decieving business. I strongly advise to steer clear from this business and seek more appropiate services elseware if you are in search of an auto....

Horrible service. 2 months and counting for warranty on parts they installed wrong (or never…read moreinstalled to begin with) This is the 5th time over a 2 year window it has been towed back and forth and it still leaks oil. No communication whatsoever, doesn't stand behind his work. Quite possibly the worst garage/mechanic in West Michigan!!!!!!!!....more too come once the saga is completed. Never trust L automotive, dude is a crook!!

local dealer told me I needed new brakes on all four wheels when they did a recall. took it to L…read morefor a second opinion and the confirmed the brakes had plenty material and were safe. Two years later I need new brakes, guess where I'm taking it? last year they did an oil change on my diesel, and then the the change I did in Florida and they charged me over twice what L charged me. everything they've touched has been a durable repair. wayland is a half hour out of my way but well worth the trip.

i bought this 1999 gmc box truck from scott and on the maden voyage home it stopped on the highway…read morenow a lot of places would have say signora not my problem well he fished my truck off the highway and brought it back and even expedited my truck repair best he could got it running and did it with a smile i would recommend this company to anyone great service guys appreciate it

From the owner: Complete diesel truck services. Fleet maintenance, agriculture.read more

Dorr Standard is our go to repairman! Quality work, great customer service fair prices.read more

Dennis C. We had to get some exhaust work and oil change,…read moretiming chain, fuel pump, spark plugs and other work done. We got great informational service both on what was wrong with the vehicle and when to expect the work to be done. The cost of the work to be done was pricey, but what timing chain replacement isn't. We are happy with both the service and repair of our vehicle, and will bring it back there, if any work needs to be done in the future. (Crossing our fingers and knocking on wood with that said)...LOL

I've had my car repairs completed here twice in the last six months. Both times this place was…read morequick, reliable, and very reasonably priced. Both times they were emergency repairs. ie: no appointment. I moved to this area and needed a new auto repair provider. These folks have integrity and I trust, respect, and like them... they have all three of my factors when looking for any service provider.. thus 5 stars.

Had them do a rebuild on a transmission for us spent roughly $2000 on the rebuild got the…read moretransmission back the first time did not shift at all sent it back again still didn't workSend it back at third time took a month and a half to get the truck back drove it 5 miles and the transmission was junk send it to a real transmission shop had it re-worked and it is now wonderful will not refund any of our money or anything else will not be doing work for us ever again I also paid for parts that were never installed i.e. a new torque converter come to find out still has the stock torque converter in the transmission with fresh paint on it