Simply outstanding experience from start to finish. From drop-off to pick-up, Carlos and Rafi delivered exceptional service that truly exceeded my expectations. Their communication was clear, consistent, and far superior to what I've experienced at dealership service centers. What impressed me most was their transparency and expertise--they took the time to thoroughly explain my car's current condition and what to expect in the coming months and years. I left not only with a well-serviced car, but also with a clear understanding of its maintenance roadmap. This was my first service with them, and it certainly won't be the last. Highly recommended! Thank you, Carlos and Rafi! read more

Brought my BMW in for an estimate as I was hearing some noises and feeling some vibration under the vehicle at startup. I had a nice convo with Rafi and then Carlos, they explained the diagnostic process and got right to work. The results and estimate were emailed to me and also very clearly explained, and Carlos broke down what he recommended be fixed now vs later (items that were not as important.) On top of that, they even buffed out some smudges another car's bumper left on my quarter panel, free of charge. These guys are great. They were fast and very honest throughout and earned my business. Give them a shot! read more

Here I am updating my review again. All these years later. A new mechanic has determined that this shop did bad work. My waterpump was replaced, and despite the receipt showing it was an Audi part, it was actually a shi tty aftermarket part. Now I'm having to pay to replace it again with a genuine Audi part. Additionally, the alleged that they replaced the oil pan gasket and it either wasn't done correctly. Or they used the wrong type of sealant because that also needs to be replaced. Avoid coming here. read more

I had a concerning experience at Rafi Auto Tech that I feel others should be aware of. I was quoted $949 per oxygen sensor. After reviewing the estimate, I found what appears to be the same part listed online for around $49. This raised concerns for me about the pricing of parts and overall transparency. Additionally, I felt uncomfortable with the process required to retrieve my vehicle after the repairs. I recommend that customers carefully review estimates, compare parts pricing, and consider getting a second opinion before proceeding with repairs. I recently purchased a vehicle from Rafi Auto Tech and wanted to share my experience. At the time of sale, I was told the car was in good condition, that the engine had been replaced, and that everything was functioning properly. However, after driving the vehicle for a short period, multiple warning lights began appearing on the dashboard. I took the vehicle to an independent mechanic, who identified 28 issues, with estimated repair costs exceeding $5,000. This experience has raised concerns for me about the accuracy of the information provided at the time of sale. I would encourage others to obtain a third-party inspection before purchasing a vehicle from this business. read more

I had a terrible experience at Rafi Autotech and would strongly advise others to be cautious before coming here. I went in for a simple brake and lamp inspection and ended up paying $300, which felt completely unreasonable for what should have been a straightforward service. On top of that, the staff were extremely rude and dismissive throughout the visit. What made the situation even more uncomfortable was the owner's behavior. Instead of acting professionally, he tried flirting with me, which was completely inappropriate and made the entire experience awkward and unprofessional. Between the overcharging, the poor customer service, and the uncomfortable interaction with the owner, this place felt very untrustworthy. There are plenty of automotive shops out there that treat customers with respect and charge fair prices. I would not recommend this shop to anyone. Save your time, money, and peace of mind and go somewhere else. read more

Great service and value! Wouldn't go anywhere else, and HIGHLY recommend! Infomative and courteous service, as well. read more

They were able to complete requested service really quickly and they offered amazing quality work and I feel the value of costs paid for the work done was fair. I was grateful they offered a loyalty discount because I was not ready to pay the initial amount at this time. Ronny said "I don't accept partial payments so come and we'll work out a way to lower price". I really appreciated him for doing that because once I went to a mechanic and literally said they had to take back work. Anyways I will definitely recommend this shop. read more

Rafi Autotech - After: photo: didn't even ask for this part of the service) - Auto Repair Near Me - Culver City, California

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I've been going here for a few years now, and have always been pleased and impressed with the friendly and informative service. Highly recommended. read more

Rafi is really a top notch service garage. I brought my 7 series for brakes. Ready the same day plus they included a list of other items that needed attention. No pressure whatsoever. The price charged was completely reasonable. I'm glad I remembered using them back in 2009. That's why I went back. read more

took my car in for a simple oil change and asked them to check a strange noise it was making. They told me they would inspect it and call me with an update. The next day, they called and said the issue was with the admission system and quoted me $1,700 to fix it. I agreed. Later, they called again saying there was additional buildup that needed to be cleaned, which increased the cost. They kept my car for an entire week. When I went to pick it up, I was told the total was now $2,400 due to the extra work. The worst part is that after all of this, they told me the real issue was actually the transmission. So after charging me thousands of dollars and keeping my car for a week, the original problem was never properly diagnosed or fixed. This feels extremely unprofessional and misleading. I would not recommend this shop. Be very careful and consider getting a second opinion before agreeing to any major repairs here. read more

Went there for a brake and light inspection. They didn't mention the cost for an additional inspection if you failed at the beginning. They didn't pass my inspection. Later I called them for a bargain, they got angry and dropped the call. Their neighbors did not recommend them for brake and light inspection. There must be a story. Add: I went to another one (venice/crenshaw) for a new brake and light inspection even it costs me more money as it's a new inspection, because I really have a bad feeling with Rafi (and it's not only me who feel being taken advantage of). It's true that Rafi charged me $100 for a re-inspection, but they didn't mention it at the beginning. In contrast, the new place they just print all the information on the wall clearly ($60 for re-inspection by the way). read more

Place is a scam. Dropped off car and they said $200 for a DMV inspection. I have a camera in the car and they spent 18min inspecting the car. Then when done they called to say it would be $250 not $200 for inspection, the mechanic gave me the wrong price. Well I never agreed to $250 but was forced to pay instead of them not charging me, which is the legal way to handle things. Then they charge me $50 for 1 license plate bulb and instal which takes 10min. I will be making a complaint to the better business bureau, and bureau of automotive repairs also, plus forwarding my video to the DMV. read more

Arrived at 9:38 and Leaving the door at 9:53!!! Zero Appointment on a Wednesday Morning! Talk about great service! This was by far one of the most efficient and hassle-free smog checks I've ever had. The prices are incredibly fair, and the whole process was quick and easy. I'll definitely be coming back and recommending this shop to all my friends! read more

Extremely disappointed with Rafi and his shop. I have been coming here for years, I would bring my Mercedes G63 and recently started to bring my wife's BMW 760i. The last service performed on my wifre's car cost me nearly $5,000 and not even a full week later her car broke down while she was on a road trip. She had it towed to a dealership near her and the car had overheated, something Autotech had already "fixed". So what did i even pay for? I had trusted this man for years only to find out I've been taken advantage of. He's lost a loyal customer. STAY AWAY!!! HE IS A SCAMMER!!! read more

I am so thankful to have found this place! my neighbor sent me and these guys are the best! truly genuine and honest. Carlos and Rafi explain exactly what is going on and what you need to do. I feel safe here and will be bringing my mini back for sure! read more

Brought Audi A3 for brakes and Q5 for an oil leak. Ronny and his team were great and well priced. Highly recommend them!

Honestly, if I could give them a 0 i would - i think him and his mechanicn Carlos are crooks - i had an issue with my brake fluid, i went and did a diagnostics and he told me it would cost about $400, i dropped it off and when i went to pick it up he gives me a bill for $3500. They had the most outrageous things that needed to be fixed, but then somehow they 'worked' with me on the bill and i ended up paying $2500. within a week of having my vehicle i started to smell something , so i called Raffi right away and let him know, he said okay bring it in. It took me a little bit of time to get it to him with the holidays, but when i took it in he gave me a bill for $1800 and i was confused bc 1. why that smell was never there before taking it in 2. I reached out asap when it happened, but he acted like i never called him. He is a CROOK and a FRAUD and honestly if i could do it over i would never take my car here and hope you dont either. to add one more thing the only reason i went there was bc my friend referred me and she had the same issues 0 out of 0 would not recommend read more

I've been coming here for years bringing our Audi Q5 SUVs for regular maintenance. On my last visit, I brought the vehicle in for a four-wheel alignment. Rafi asked me why I thought I need an alignment, and I told him that I recently bought new tires and also had a small fender bender. He agreed that we should proceed with the alignment. In addition to providing the service on a Saturday morning, he also buffed out the mark on my wheel where I had the fender bender without even me asking or even charging anything additional. It's service like this that always goes above and beyond and is the reason why I continue to take my vehicles to Rafi. read more

Rafi Autotech - Scuff marks on wheel - Auto Repair Near Me - Culver City, California

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As long as i have an AUDI.. I will be using Rafi Autotech.THey did an amazing job explaining everything.

There are surprisingly few auto shops that can do HVAC repair. I had been to 2 other shops one didn't have the skill and the other (dealership) quoted 5k. I found Rafi on yelp! He was able to fix the system for less than half of what the dealership quoted (surprise right?) . But aside from the very reasonable cost, I was confident that they actually could do the repair. Rafi explained exactly what needed to be done. Took their time and used quality parts. The mechanic even cleaned out the engine area and left it looking like new. I am very happy and will be back for my breaks when needed (dealer said immediate need - Rafi said come back in 8 months). read more

I had a complete service for my 2019 convertible BMW. They are thorough and fast. I will definitely go back in the future read more

Ronnie and Carlos are my guys! So thorough and professional. If you really want it done right the first time, this is your shop! Theyve got all the latest hardware, software, and master tech certifications. The locals ive spoke to agree, they take care of loyal customers! read more

quick service but the front desk attendant/owner made inappropriate comments saying he "kind of likes me" and then when I left he said, "I love you." :( I am a friendly person by nature but felt like my friendliness was mistaken for something else. telling a paying customer you "kind of like" her is not professional. I am paying for services, and felt too uncomfortable to address in person due to safety reasons. there's also another review from a past customer tht the owner made inappropriate comments towards. too many other mechanics in my neighborhood to justify spending $$$ at a place where the owner made me feel creeped out. update: they emailed me an "apology" prefaced with excuses, blaming me for not discussing this with them privately. reality check: I could've gotten my car fixed professionally anywhere else, without additional harassment in person. now they're emailing me "but we fixed your car" okay..? I paid you to do so. I'm allowed to share my experience. ANOTHER UPDATE: my car broke down on the freeway yesterday evening. I pulled the codes and they were the brake actuator which the mechanic dismissed and told me was not the issue, despite my insistence. this place is so unprofessional it's crazy. read more

Had a car emergency with my 2013 Mini Cooper not starting late on a Friday night, and Rafi Autotech came to the rescue on Saturday morning! One of the few shops that is open on weekends, I emailed Friday night to see if Rafi could handle my specific car issue, and was shocked to receive a reply back that night confirming they could and that they had availability the next morning. Talk about excellent service! I went to sleep that night less anxious, knowing I had a plan for my car the next day. Now as many Mini owners know, our cars are a total pain in the butt to fix. I've had too many horror stories about shops trying to do repairs (one shop once diagnosed an ongoing issue was due to a specific car part...turns out I didn't even have that part!) and having no idea what to do but charging me all the while. After this experience, I resigned myself to only taking my car to the Mini dealership. That worked until the Santa Monica dealership closed, so I needed to find a new shop to rely on. Enter Rafi Autotech, I brought in my car around 10am Saturday morning and they were able to replace my battery and complete all other necessary services in just an hour, amazing! The team was very knowledgeable on Mini Coopers (and seems to be about all other German-made cars in fact), and it's great to know I now have another place I can trust with my specialized car. Thank you Rafi Autotech! read more

it was amazing experience with Rafi auto tech the technicians were brilliant and fantastic and very fair . my 328 runs better than ever before... great job gentlemen ..high quality work read more

I truly couldn't have had a better experience here. Rafi has helped me in the past, but this time I was assisted by Carlos, who was amazing. He was kind, his pricing was fair, and he worked with me to explore all my available options. He was also clearly passionate about his work, taking the time to show me the condition of the parts he replaced and advise on how to best maintain the new parts he installed. On top of the service, the car was turned around for me same-day... something I truly didn't expect. Above and beyond. Thank you Carlos! read more

Wow - I'm so grateful I found this place today! Ron & Nick were wonderful and went above and beyond to not only take care of my car, but help me understand what was going on with it. They were able to make all of the fixes quickly and their pricing is unbeatable. They were friendly and professional - I've already told my friends about them and I highly recommend using their service! read more

I'll play the gender card. In the past, have 100% been lied to & taken advantage of at service shops. To the point where I get very wary when there's something wrong with my car. However, there are not too many places around that know how to service a Mini Cooper. All I'll say is, I am so glad I found this place. I called & they got me in the next morning. This place is easy to find: Sepulveda just south of Venice after the gas station. If you get to the 405, you went too far. The lot was packed when I got there so I just pulled into the into available spot in front of a different car shop. I get the feeling they all kind of look out for each other. They are prompt, respectful and friendly. My car was fixed my issue within hours, the issue was explained to me in a manner I could understand & the charge was...I'll just say I got a deal and I know it. read more

100% recommend - honest , fair price , great service & certified - significantly less expensive than dealer for required maintenance

This is the place to bring your classic Mercedes in need of smog certification. After trying elsewhere and failing the test, I brought my care to Rafi Autotech and Aaron's expertise was finally what it took to pass smog - and he did it in an afternoon! Really great guy, very knowledgeable, and he took the time to explain the smog results in detail, and adjustments he made to the car. So great to find a shop that is both Star Certified, and experts in repairing classic Mercedes vehicles. Highly recommended! read more

This place is where I take both my vehicles. They always do an amazing and professional job. I will continue to call on them any time I have issues with my cars. They have earned my trust. read more

The customer service was exceptional. The process from check-in to pick-up was smooth and updates were timely and efficient. Prices have been incredibly fair - definitely more reasonable than dealership. I highly recommend them. read more

This is my second BMW that has been under Rafi's care. He always gets me in right away. Is always transparent about the cost. He always gets it right the first time. Carlos is the most wonderful master mechanic. He takes the time to explain what the problem is, physically walks me through and shows me. He is a pro at what he does, cares greatly and makes you feel like a VIP every time you show up. Rafi Autotech is not cheap....but Rafi says it best, "Cheap is expensive" and he is 100% right. If you LOVE your car just know that they love your car too and will treat that way! :) read more

I have taken my Audi Q3 to Rafi AutoTech twice already for regular oil change service and inspection. I love that they do more than just the oil change and ensure my car is running properly. You will pay more since they run a multi point inspection but totally worth it. I would recommend this business. read more

I called Tuesday morning asking if they had any availability, and I was able to drop off my car in less than an hour. The service was great and they made sure to communicate with me every step of the way. On top of fixing every problem I was aware of, they even helped with replacing some of my lights that I didn't know were broken! Everyone was very polite and helpful, and they cleaned my engine and vacuumed so everything looked brand new! I couldn't recommend them more. read more

Rafi, If you want someone to remove a review, maybe try sliding into their DMs a little more gracefully... read more

Rafi took care of my BMW 7 series for many many years, always did a good job at a fair price. They are doing the same for my Mini now.I highly recommend them! read more

The team at Rafi Autotech have taken care of my E320 for over ten years. Recently I had an emergency that forced me to tow it in. They took care of the problem and identified another issue which they addressed as well. I'm very happy to have them for my Mercedes' needs. read more

I have been bringing my BMW to Rafi for a few years and he always provides excellent service. I can count on an honest and reasonable recommendations and estimates. Many thanks! read more

I literally had my car held hostage at Rafi's Autotech until I got my insurance and the CA BAR involved. Before my story gets written off as too crazy to be true, please read the other one star reviews, they share some scary similarities to my experience. I waited over a year to write this review for reasons that will become clear later. Here is a quick bullet point version: Car brought in for a diagnostic which ended up costing $600+ and now the engine needs to be replaced. Similar to other reviews for this shop. Engines seem to need replacement after being brought into Rafi's but it's still plausible in my situation. Shop refuses to work with my insurance after agreeing to. I'm stuck making non-stop phone calls and emails daily between the shop, my insurance agent, my insurance estimator, my insurance agent's manager almost daily for two months. Not knowing when I'll have my car back. Shop finally agrees to a solution with insurance. After services are completed, my insurance company and I are sent two different invoices for the same services. My invoice contains increased prices for services they later tried to charge me for. I'm in possession of both invoices to prove this. Shop owner openly admits to completing services on my car that neither I nor the insurance company agreed to. We were never even made aware of these services. The shop owner decides to try and charge me an additional $3k on top of my insurance deductible to get my car back. I get my insurance and the CA BAR involved to get my car back at the agreed upon price. Stuck making repairs related to the engine swap myself because of course, I can't bring my car back ever again. If you have experienced something similar to this with Rafi's Autotech please reach out to the CA Bureau of Automotive Repair so we may continue to build a case against this shop. Aaron Benor, the shop owner, is a foolish conman. Look no further than when his Smog, Lamp and Brake licenses were revoked for trying to cheat on a test read more

Rafi Autotech - Auto Repair Near Me - Culver City, California