We had Custom Cleaning Management clean our house before we moved in. The former tenant had already…read morehad cleaners come, but Custom Cleaning made it seem as though it hadn't been cleaned. They attacked the drawer under the oven, the refrigerator, the kitchen cabinets, sanitized the bathrooms, washed the floors, cleaned the baseboards and heating vents, the stairs to the basement and windows. The place sparkled when they left! They were the most reasonably priced of all the companies I called, very responsive, and showed up on time. Everyone should use them! You'll be happy you did.

This is probably the worst cleaning service we have experienced would give 0 stars if I could…read more Pros: scheduled appointment on short notice Cons: we had to wait 45 mins past the scheduled time The cleaning was terrible we requested move in service but all they did was vaccum the floor Refrigerator was not touched, when we asked they sprayed the cleaning solution but didnt wipe it down fully Oven was left dirty, when we showed the oven they simply blamed each other The closest was dirty Window blinds has dust which was not touched in 1 floor. When we complained to Antonio about the service he promised to send the cleaners back but never came. Our texts went unanswered. We waited for call or any kind of information but never happened. We lost 250$ for vacuuming the floor.

We have been using Shamrock for 7 years, but something has changed. Last month, we stoped…read morereceiving our twice-monthly routine cleaning services, so I texted to ask for an update. I received a response the next day and my house was immediately cleaned. Two weeks later, the same thing has happened, no cleaning, and no response. I was very happy with their services for many years until they stopped making regular visits. I now have to deal with finding a new cleaning service.

As a professional in the hospitality field, using Yelp to communicate my complaints with a company…read moreis an absolute last resort. That said, I am so incredibly disappointed and --quite honestly-- appalled -- at both the "cleaning" and customer service that I received today that I wanted to write a review in the hopes that others will be discouraged from using Cida and instead choose to invest in a company that both values their experience and will deliver on their promises. Today was my third time using Cida so I had developed a certain trust for the employees and the company and chose to pay cash in advance and leave while they went about their work. If you chose to ignore anything else I say-- DO NOT MAKE THIS SAME MISTAKE. I live in a small one bedroom apartment and had asked (and paid) for a deep cleaning (150 including tip) which in the past has been relatively extensive and overall worth it. Today, however, I returned to find my baseboards untouched, my shower doors and shower not touched, my kitchen counters NOT TOUCHED, the area behind my couch not swept, my windowsills not touched, numerous surfaces not wiped down, hair on my floor? (its almost impossible to believe as I write it, I know) .. truly it looked as if they spent less than five minutes here. I immediately sent Cida a text and she was initially responsive, agreeing that it was "absolutely unacceptable" and offering to come back ...except--one problem-- only on her terms. I had to leave for work and could not be available for the times she offered and, as I continued to find areas that were completely ignored, I opted to ask for a refund. Cida not only refused to send me a refund (after looking at multiple pictures and using the exclamatory "WOW!" in response to what she saw) but also stopped responding when I continued to ask how we could possibly resolve this and if they could come at another time outside of today. Please, please, please, I urge you to look elsewhere before using this cleaning company and, if I could attach the pictures, I promise you wouldn't think twice before doing so. (oh wait, just realized I can.. and will do so in spite of being slightly embarrassed about the state of my apartment but it speaks volumes AND thats why I hired cleaners)

Updating my review and I will tell you why, cleaning alone they deserve 5 stars but unfortunate…read moreevents have given them 1. At first Cida's crew was fantastic and efficient, trustworthy, the best I could possibly ask for. Then I noticed things missing, some of my clothing items, and then watched a member of her staff walk out with 3 rolls of my paper towels (this staff member is the same size as me and approximately the same age as me, after I watched her walk out with some items I strongly suspect she had taken some of my clothing), 3 cans of comet went missing, and my own cleaning items that I purchased for my home for my use had been used. I also noticed that someone had been in my closet which I've never had a cleaning crew go inside my closet. I cannot prove what I didn't actually see happening but whatever. Another time when different members of her crew came to my home I found my thermostat on and the heat blowing like mad mid summer with my air-conditioners going!!!!! Wonderful, oil isn't a free commodity and is pricey! Although that team did do an outstanding job cleaning. This is ultimately when I decided to discontinue service with Cida, it's unfortunate because again they do a phenomenal and thorough cleaning job and Cida had been absolutely WONDERFUL to deal with, but I do not trust her staff in my home. I hate to write a negative review but I do not feel that I would be doing my due diligence if I did not update it.

The best in boston. Professional & quality service from start to finish. I hadn't cleaned my house…read morein a few months due to an injury. My house was full of dust & was a total mess. They cleaned my house so well, it's almost unrecognizable. Very glad I hired them to get the job done. Definitely recommend & will call them again when needed!

Very poor job done on a regular basis. When the owner was cleaning, she did an excellent job, but…read moreshe does not do the work anymore. The workers do not understand basic cleaning principles. They use excessive water on hardwood flooring, causing my basement floors to warp. They do not thoroughly clean or dust into corners. They will dust a room, then forget to vacuum it. When they vacuum, they do not move small items. All in all extremely poor work and not a good value.

These young ladies were perfect and polite and quiet and I couldn't have asked for more. Highly…read morerecommended!

These ladies were very professional, and very polite. The…read morecleaning was very efficient and thorough. I would greatly recommend this company to my friends and family!

Dinora and her team were so sweet, professional, and made our place look amazing! So clean and…read moredetailed, highly recommend!!

I would advise anyone to AVOID Homeworks Energy at all costs. They do inferior work, have…read moreunqualified technicians and do an awful job communicating to get problems resolved. They installed a heat pump, hot water heater, and insulated our home. Here is a list of the things done wrong. Day 1 installed condensation tube wrong and wrong pump. They said it would be fine so we ran the system.......flooded basement Forgot to install a 600$ add on part and only came back when I called them out on it. Installed the wrong thermostat causing the unit to run 24/7 leading to almost 1200$ in electric bills over two months. They did compensate me for some of this after I complained for 3 months and presented them with my electric bills. Patched 30 holes in my walls incorrectly and left a styrofoam plug sticking out of every one. They had to come back and redo the whole project filling my house with dust and mess a second time. When the technician didn't get the number he wanted on the insulation blower test started closing interior doors to falsify the number so he could move on to the next job. Homeworks employees broke a part of the heat pump TWICE leaving us with no AC in the middle of summer for 4 weeks and another flooded basement. No compensation and no apology. I pay them monthly for a service contract. Failed to repair a broken pump.......flooded basement again which is now moldy. The employees are nice but if you actually want anything done correctly I would look elsewhere.

The problem here is overcharging!! They guaranteed their work and then charged us for coming back…read moreout. This was in November. We still cannot get Donna to get us our refund, though she has stated three times now that it would be processed. Who knew I would have to come to social media platforms to file my grievance? Oh, and I have called in to see if someone else could handle this, nope.

When the contractors rebuilt the back of our house, they put the precast stairs up on a concrete…read morepad that was about two inches higher than the rest of the surrounding yard. This meant that the final step was a much steeper drop off than the rest of the stairs. After futzing around with concrete pavers, we figured out what we wanted, and called Nauak to come and do the work of turning our kitbashed solution into something that would withstand New England winter. At the same time, we also needed to modify and improve the existing railing to make some mobility-impaired folks feel a lot more comfortable on the stairs while still allowing us to get snow off the steps. We wanted a pipe railing with no sharp corners and easy purchase to grab. At the same time, we asked them to put in a shelf next to the stairs for boxes, purses, etc, when going in and out of the door. They did a beautiful job. And once the concrete was set on the railing, they tested it, pronounced it excessively mobile, and came back to redo the anchors. My kids now swing through the space of the railing and it *does* *not* *move*. The shelf has been pronounced, "Brilliant!" by the person most in need of it. The splinters are gone from the original railing. And we will still be able to shovel snow off the steps without banging into the railing in the winter. Nauak does fantastic work, and they have pride in it to make sure they do it *right*. We will be hiring them again.

We needed a rebuild of our front stairs. Nauak Able Hands got us an estimate in a timely fashion,…read moreand was able to start quite promptly. They were good about staying in touch with us over email during the week we were on vacation, so we knew what was up, which we appreciated a LOT - far too many contractors treat email like it's poisonous and communication like it's an afterthought. They were also nicely flexible when bluestone treads proved scarce (other contractors we'd contacted also had trouble getting firm quotes for them) and we asked about switching to granite in order to minimize delays. They did really good work - the new stairs are solidly built, to the plan we asked for, and look fantastic. The new railings haven't gone in yet (waiting on the company making them), but based on their work so far I have high confidence that they'll do a great job with the installation.