This firm turned a routine property sale into a stressful, exhausting nightmare. Their incompetence and refusal to grasp basic Scottish tenement law cost me time, money, and peace of mind.
Despite providing clear and accurate factoring information as a legally entitled co-owner under the Tenements (Scotland) Act 2004, they refused to accept it unless every single owner in the building gave written confirmation. Utter nonsense. That is not how tenements work and no competent solicitor would make such a demand.
To make matters worse, they shared confidential emails with the wrong person, including sensitive comments, then made it harder for me to coordinate with others, a mess entirely of their own making. They ignored urgent emails for days, leaving me to chase multiple staff with no response.
This wasn't just bad service but was a complete breakdown of professionalism, a dereliction of duty, and it collapsed the sale entirely. I had to sack them and start again. The stress and disruption they caused was beyond unacceptable.
I wouldn't trust them to handle a parking fine, let alone a property transaction. read more