As a real estate agent I will never use or recommend this company ever again. The the buyer of my sellers property hired Radon Be Gone to do radon test. When it was scheduled I called them to ask if they could call the seller 30 minutes prior to arrive (because they schedule 9a-4p as their time) because he has a dog with anxiety due to being a rescue. They advised me they would and there was no problem with that. On Wednesday they called him before they showed up to set the test. Then on Friday they came to pick it up without notifying him. When he arrived home his dog, who usually meets him at the door, was in the corner shaking and wouldn't move. He called them and they showed zero remorse and advised they followed protocol. I then called after he called me furious, they took a different tone with me, until this morning. They had called my seller back on Friday after talking to me, he missed the call but they did connect this morning. When they talked to him today they tried to tell him I never called to give them the instructions to call him. They then said I called then on 12/4 to advise them it was ok to go in the house. He then called me on 3-way, and then it came out that I had spoken to them multiple times on the property. They never admitted why they had spoken to me multiple times but what other reason would I, the listing agent, be calling them about and why did they make the call on Wednesday before they set the test if they ever received those instructions?
Again, I will never recommend them or use them myself again after the way they just treated me and my client. read more