I was scheduled to have an estimate done on 4/30 at 8:00 a.m I adjusted my schedule for this estimate Tom Heine never showed up I called after finally getting through to someone around 12:00 I get the elaborate story of a car accident and their trailer getting damaged, he finally shows up at 6:00 that evening, I was supplied with a fancy story and education along with humor and small talk we agreed on a price he tells me they do this as more of a memorial to his parents and ensures me they profit less than 100.00 on the job and they have other things they do within the business to make money, installation date was set for 5/12 8:00am that day came and went!! I finally get an email the next Tuesday from Tom Heine with a sad story of him being in a car accident and they can get me in that Thursday 5/17 at 11:00, You guessed it Thursday came and went, I just sent him an email around 3:00 saying "I take it you're not coming?" he then replies with another car accident story!!! Really dude get your stories straight! tells me to call his partner I called left a message, I called another company this guy shows up in 30 min with written estimate for $100 less than these clowns They must have a memorial as well! Tom's partner did call me back a few days later trying to reschedule and offer a $100.00 discount... as if I would waste me time!
Review update:
On 12/06/2012 Tom Heine calls me and announces himself as Dr. Heine and in his best authoritative voice "I talked to my Lawyer about your review" he also said my review was "your estimation of what happened" My estimation!?!?! The guy told me I was being slanderous and untruthful when I said I have every email that was sent and received to prove my review is 100% accurate he got upset and told me I'm an angry person that is not capable of acting like an adult, He started up with the calling me a liar and trying to defend his stories and I asked him how may car accidents were there after a few minutes he said there was one accident I told him I'd be more than happy to share the emails that involve multiple car accidents he then went back to insulting me by calling me names, and then has the nerve to invite me to have lunch with him to discuss this matter like gentlemen. Please do your self a favor and stay away form this business! read more