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    RadioShack

    2.5 (2 reviews)
    Open 10:00 am - 8:00 pm

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    2.7(6 reviews)
    1.3 mi

    This is July 16th at about 10:30 a.m. and I can only give you one person's name. His name is…read moreGabriel. The other young lady there would not give her name twice. I had to ask them to speak in English so that I can understand what they were talking about. They were obviously talking about helping me with my the reason I came in but they kept going back to Spanish and I couldn't understand what they were saying and finally the third time I just left because it was very frustrating. I even took my phone out and video taped them and they still acted that away. Boy, if the owner sees this I would love for you to call me because I would love to talk to you about this because I switched from Verizon over here because the people I talked to was very nice, courteous and helpful. These two were not. I would even say they were rude. Now I'll say Gabriel. He had a deer in the headlight look. He's probably new and he was just doing whatever the girl there would say. He wouldn't give me her name either. He had a name badge on she didn't. Man, I really hope that this is not how T-Mobile is going to be. Update Same day about 2 hours later. After filing a complaint with customer service and ordering what I needed, I was instructed to return to the store to get the equipment. When I returned, I found out that the ladies name is Jackie. After talking to the Manager on the phone, (Dilma), I thought everything was ok. I was asked to give them 10-15 mins. I decided to go to lunch. Before I could get my food, I got a call from the Glenwood springs police department! The officer said the manager had me TRESSPASSED. Which means I can never go to that store again! Seriously? So be careful asking for good customer service. Was I wrong to request they speak English when discussing my information?

    I called T-mobile on Monday July 20th because I was having problems with my phone. The only way I…read morecould hear what the caller was saying was to put it on speaker And the same when I would call out I did not hear the person answer my call unless I put it on speaker. They were able to get it working again. Wednesday the 22nd was having the same issue so I went to the T-mobile store in Glenwood and the 2 young ladies were very rude when I told them what was going on. They said it was my hearing aids since I have them connected to the bluetooth on my phone. I told them I have had my hearing aids programmed to my phone for years. They didn't bother to check my phone. They started talking back and forth in spanish. If they are going to work in a public place like that in the U.S. they should be required to speak english. One gal kept pointing at her ear insisting it was my hearing aids. I ended up going across the street to AT&T and bought a new phone and a new phone number. On my way over there there was a section in the sidewalk that was raised and I tripped and fell hurt both knees and right hand. I will never recommend T-mobile to anyone. I have my hearing aids connected to my new phone from AT&T and it is working fantastic. I would rate this place a negative 100.

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    RadioShack - mobilephones - Updated September 2026

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