I went in for chain cleaner to pour in my plastic chain cleaner contraption. The sales guy scoffed and told me I should never clean my chain because it's bad to remove the fat. Instead I should buy ketten fliess fett (i.e. chain lube oil), the single chain maintenance product they sell. I explained I was planning to re-lube my bike with a wax-based lube (which I already own) after cleaning it, and the salesperson found that outrageously crazy. I don't know why I bought the oil lube, but when I paid he scoffed that I had to use my card instead of cash for such a cheap purchase. What can I say, I was prepared to pay for $$ chain cleaner, not lube. On the plus side, when I stumbled in my German the guy wasn't discouraging and then kindly switched to English. Also despite my frustrations with the service, I'd describe his attitude as generally jovial, friendly and efficient. The ketten fliess fett was reasonably priced, I think.
I don't mind that someone has a different opinion on chain maintenance, I would just appreciate a little recognition that I'm not out of my mind for wanting to clean and then lube my bike chain. I know there are other people out there do it that way. read more