We went to Dick's Sporting Goods at Westroads Mall looking for soccer cleats for my daughter. She…read morehas very wide feet, which made finding the right pair extremely difficult. After searching around the store for a while, Rick came over to help us, and I'm incredibly glad he did. Rick was remarkably patient and genuinely committed to helping us find the right fit. My daughter tried on nearly a dozen different pairs of cleats, and Rick stayed with us through the entire process without ever making us feel rushed or pressured. Anyone who has shopped for kids' cleats knows how frustrating it can get, but Rick handled everything with professionalism and kindness. After two days of searching at different places, Rick was the one who helped us finally find a pair that fit well and worked for her wide feet. The price was very competitive as well! What impressed me most was how comfortable he made the experience for my daughter. She never felt embarrassed or pressured, and Rick treated the whole situation with patience and encouragement. That kind of service is rare. Rick was absolutely fantastic. I wish more retail employees had the tolerance, patience, and customer care he showed us. Honestly, he is one of the best people I have ever had help me in any store. Dick's Sporting Goods, give that man a raise. He is the best of the best. If you are shopping at the Westroads location, go see Rick.

On cyber Monday, their app crashed therefore I couldn't use my 20% off coupon. I messaged with…read moretheir customer service department. The website was working but not the app. I asked if I could get 20% off for the website they said no. I didn't have time to call on Tuesday to customer service so I called Wednesday. They told me since I waited a day. They also could not honor the 20% off. Therefore, I didn't buy anything from them.

Pro Image is not Lids, and that's a good thing. In fact, besides having an excellent selection of…read morelids, Pro Image is stocked with sports shirts, trash cans and other memorabilia. Can't say the same about Lids, as it pretty much only sells sports lids. On my visit, I was looking for a Timberwovles lid. Well, no dice. Probably because they aren't a popular team in Nebraska (still, Lids had like three T-Wolves lids, fwiw). A man who I presumed to be the owner even admitted he used to live in Minneapolis for a few years and had a bunch of Twins memorabilia all over the place inside Pro Image. Go figure. I did find and purchase an incredibly awesome San Antonio Spurs "dad" lid, so I did get my lid fix after all. Not a bad little store! The lids/sports clothes store at the mall used to be one of my favorites as a kid, so browsing around brought back some nice lil feels.

I always find more at the store than I expect! They have a great selection of fitness clothing, for…read moreall sports and activities. The prices are impressive, even better than TJ Maxx in my experience! They have a lot more than just sports accessories as well. Kitchen stuff, some food items, camping gear, plant, accessories, etc. Highly recommend stopping in if you haven't!

Recently got some new running shoes from Sierra. Their women's shoe section is amazing always. We…read morelive less than a mile away so we walk to store a lot! Love their selection!

Definitely your go to spot for sneakers, as this location is always on top of the new releases. As…read morefor the staff, it's hit or miss. I've had times when every employee was eager to help out and others where I've felt like my presence was an interruption. There's a young lady named Taylor, who is AMAZING!!! She is a fountain of knowledge and is always chatting customers up and ensuring that everyone leaves with what they came to get. For all the sneaker heads, this location usually keeps one of whatever is about to be the next drop in a glass case near the register or in the front display. This gives you the chance to see the quality and touch whatever that next "grail" may be. Whenever raffles are happening, this location always keeps it orderly (by having the customers form a line towards Rue 21) and seems to get people in and out pretty quickly. Definitely a go to spot, whether it's to keep your athlete's gear up to par or to keep your kick game on !

No comment. Workers didn't really seem to care for the customers waiting for over 15 minutes…read morewaiting for a shoe, no checking up, no "we will be right with you".

I came to this Champs looking for a new pair of basketball shoes on veterans day. They gave me…read moregreat service and military discount on top of some Derrick Rose fives that were already on sale for 50% off, which happened to be one of the pairs I found online that I liked. They only had 9's (which I usually wear), and they seemed to fit well. After taking them home and wearing them for a whole evening, they broke in a little bit and became loose. So I took them back today and came to find that they didn't have an 8.5, but the manager was nice enough to call the other local store without request and sadly with no success. So he continued the excellent service and went through the process of ordering the size I needed online and sending them to my house with no extra cost. I couldn't be happier with the whole experience! I will definitely be recommending this store to my friends and colleagues (as well as you all), if you're in need of some new shoes.

Shane the district manager was working and super nice and knowledgeable and helped me buy several…read moreitems. The store was clean and organized. Unfortunately, I had a terrible experience when I back less than 24 hours later to return items. I was met by a very aggressive woman with glasses and a beanie. She told me she could not do anything for my boots return because I had worn them for one day, despite telling her they were super tight and hurting my ankles. She refused to call her district manager or customer service or anyone to get another opinion. She told me I needed to call customer service myself if I had an issue. She then tried to correlate my attempted return to the same as someone she dealt with prior that was arrested and in jail and tried to return the shoes with an unknown substance on them?? This woman clearly needs retrained and or removed from this position. She had ZERO empathy for my situation and seemed to be worried about a $225 return then making a customer happy. I know I am going to seriously reconsider future shopping at 5.11 because of her horrendous attitude and ability to be flexible and problem solve. I called customer service after I left the store and they immediately processed a return and refund. Wow, see there is an exception to most situations.

I made a cash purchase on Thursday afternoon and returned the item on Friday morning. According to…read moreyour company policy, cash payments can only be refunded as store credit. However, my cash is currently in your register. I would appreciate your assistance in resolving this matter.

Selection is great for NE & surrounding states fan gear! They have everything from shirts, pants,…read morehats, pet items & home decor! It's fun shopping here! Prices are about the same as anywhere else. Service is friendly & helpful.

I just stopped in to check out the new location here in Omaha. I was happy to see another place…read moreopen with a good variety of local sports clothing. They have a great variety of clothing and accessories for Husker, Omaha, Creighton, Iowa, Iowa St and KC fans. The prices seem pretty typical for the items but overall pretty reasonable. I think I'll be getting some gear here for sure.

Staff provided false information about the goods available for purchase. I wasted about an hour of…read moremy time and readjusted my whole schedule to get there only to be told that they had no idea who spoke to me or what could have happened. Ending quote was " I don't know what to tell yah" not even an apology.

From the owner: We are your best source for custom printed and embroidered t-shirts, uniforms, jackets, hoodies,…read morecaps, dri-fit shirts, sweat pants and much more.