Finally got a refund today from my credit card company. I ordered a rack and pinion on September 3rd 2022. I sent emails on: September 13 September 26 September 30 October 14 November 4 Emails sent to two separate emails and never received a response. I also called and left two messages asking for a refund during this time with no response. I'm not sure what's going on with this company but they kept $480 tied up for three months. Don't buy anything from this group!!! read more

The rack doctor sent me a rack for my e46 M3. It was a yellow tag zhp rack. The rack arrived quickly and in flawless condition. I've had it in my car for a few months now and all is well. The handling and steering response from this rack is a world of a difference compared to my M3 rack that was on the car previously. This is a must-have mod for all e46 m3s! Thank you again. read more

Rack Doctor - Auto Parts & Supplies Near Me - Hemingway, South Carolina

See all

Has had my Porsche 944 steering rack for over 9 months. Will not return phone calls, emails or registered mail. I have asked repeatedly just to give me my core back, I will pay the shipping. Had the county sheriff go by several times, the deputy called me back and says the must be closed permanently, as he drives by regularly and no one is ever there. NOTHING BUT LIARS AND THIEVES. DO NOT DO BUSINESS WITH THESE LYING CROOKS!!!! read more

They did eventually replace the faulty steering rack and I have now been driving with the replacement on my daily (1998 BMW 318i) for about two years without any issues. read more

I would give ZERO stars if I could. I have been hung up on, ignored, lied to, and stolen from. Richard Swenson and Rack Doctor have my money and won't even give the dignity of a return call or answer their phone. I never received the rack I ordered or a refund. DO NOT do business with this theif ! read more

We ordered a rack from rack doctor .2/22 Said 2 weeks 10 phone calls . And multiple emails. Became 3 months . Lots of excuses with this place. Many phone calls later to return a core .. still waiting for a refund .. .. we are in November now .. still nothing .. not worth dealing with these folks. Save the aggravation.. read more

Order placed with Rack Doctor on Aug 23, 2022. Order confirmed and credit card charged $1094.95 on same day. Order never sent or refunded. Multiple attempts to contact vendor unsuccessful until Dec 2022. Vendor assured order would be fulfilled within 2 wks. No product received and subsequent attempts to contact vendor unsuccessful. Order now 7 months overdue. Car is not usable as a result. It is clear Rack Doctor can not fulfill their obligations and have never had any intention to do so. They are obviously simply stealing peoples money. i suggest their behaviour has crossed from a poor or struggling business to one embracing theft as a business model. read more

Ordered a rack a long time ago last year in 2021. I assumed things were going to be slow but on my timeline I was hoping to have the rack in two months. I emailed and got a response a week after I submitted the order and finally got a response after a month saying that the rack was under rebuild and should be shipped out two weeks later. No biggie because that fit my timeline. No updates/response for another two months until I randomly get an email saying that my rack is shipped. I called/emailed saying not to ship it because I already found an alternative because they took too long. I was luckily able to get a refund within the week. 0/5 on recommending. Their lagging on the product/communication itself makes me doubt that they'd honor their policy to refund the deposit. I don't doubt their abilities to get the work done. I just doubt the communication and being able to get it done in a timely manner. I understand there's issues but with little to no communication and a component that is major to a vehicle, most people can't afford to wait 3+ months for their product. I suggest the owner puts a disclaimer on the website for like 3 months minimum until the product is shipped so that people know what they're getting themselves into. read more

Been over 14months and still no Rack & Pinion for my vehicle. Rich is not a man of his word, and because of this, is also dragging Lisa's name through the dirt. Would give less starts if possible. read more

Ordered a steering rack from them, and their automated email includes the "covid" excuse for being behind, so I already was a little irritated as that is not much of a valid excuse anymore (was two years ago). About a week and a half went by, and I called the business as they do not offer any sort of tracking number, etc. The man on the phone was very polite, and informed me that the person who makes the steering racks is out right now because he broke his ankle. I feel if I would have not called there would be 0% follow up on their part and I probably never would have received my part. Only reason why I gave 2 stars was because the gentlemen was very friendly on the line, so at least I did not have a rude experience the way it sounds like most do. read more

Did not think I would ever receive my rack, took them forever. It started leaking after I sent in my old rack now I can't even get them to reply, stay away from them is what I should have done ! read more

Just not helpful. Was looking for a R&P for a dodge dakota ...... no number to call .... quite some time between email responses .... and at end just said - sorry cant help you - no explanation. read more

They don't have the racks in stock and do not even know when they are going to get them in stock. They are rude when you call in to ask about status. Have been waiting weeks for a steering rack and unable to drive vehicle. Better off going with a reputable parts store. Also hard to get in contact with and they do not post when they are closed or open for holidays/vacation. read more

I ordered a steering rack for a car we own, and the next day get an email stating it will be at least 2 weeks. It's now been 3, with no email. I have tried calling, straight to voicemail, left messages, no one calls back. Thank goodness I used Paypal!! They are processing my refund as we speak....I'm gonna find it somewhere else... read more

The issue is, too many complaints that this "company," doesn't return phone calls or emails. In this day and age information and communication are in fact important. If you want to stay in business. Not answering the phone or bothering to provide all customers with timely and accurate information is simply unacceptable. I am bringing my business elsewhere due to these reasons. read more

this place is a joke. I called to see if I could order a new steering rack for my truck. I was told they were running about 2 weeks behind because of COVID but that if I sent my old rack in they would rebuild it and send it back in 48 hours. I was a bit confused at this point, I asked and they said "we have backed up orders sir, other customers who have ordered already are ahead of you". But how can I jump them if I send my rack in to be rebuilt? So you're telling me it will take 2 weeks to take the part that you already have in stock, already rebuilt, and put it into a box and ship it. But if I send you my rack in you will rebuild it, ignore all the other orders and ship it back to me in 48 hours? It was at this point that the lady on the phone said "you know what if you want to order it do it, goodbye" and hung up on me. Its pretty easy to see that they don't actually have these parts in stock and are drop shipping them from somewhere else. I've seen other people mention that in the reviews as well. I would stay away from these people they sound more like a scam artist than a reputable company. read more

Stay away... racks are fine but customer service is nonexistent. Even if they pick up the phone, they will be extremely rude. They forgot to include the return shipping label on the box for my rack and pinion. I proceeded to send multiple emails through the "contact us" form on the website, sent emails directly to them who I believe is the owner, Rich, and there was no response. I tried calling over the phone and never got an answer. Today I tried calling again and someone name Harry proceeded to provide the worst customer service possible, even cursing some words. Just skip it, not worth it. read more

Just a horrible experience from start to finish. It took weeks if not mom's to even get the rack sent out and multiple calls reminding them that I had an order. I can deal with that though. The thing that I can't deal with is that there was a core deposit and I sent the rack back in within a week of getting it and I have never seen the $100 core deposit back. I called multiple times and they kept saying that they were going to do it and that it's only done once a month yada yada ya, but I have never seen the $100 back. read more

I went to The Rack Doctor to rebuild my 95 240sx steering rack. I must say the hospitality i received from the crew there was amazing!! Burgers and BBQ for lunch and they treated. They were nice enough to rebuilt the rack while i waited. I will definitely send my business to them in the future and as well as refer my friends! read more

This is the most un professional company I have ever dealt with. I ordered a rack with SPEED-SENSITIVE STEERING. They sent a steering rack without the sensor for speed-sensitive steering. When I called they were very rude and told me there will be a 25% re stocking fee!!!! I asked how in any way would that be my fault that they sent the wrong rack when i supplied the full vin and stated it had speed sensitive steering. Rick the person that was rude said it is what it is!!!!!!!!!!!!!! you need to pay the restocking and hung up!!!!!!!!!! VERY POOR BUSSINESS PRACTICIES read more

Ordered a rack for my 97 BMW M3 and never received it. Called many times to get more information and finally to cancel my order. Said they would cancel my order and never submitted a refund. Calls are never picked up. Voicemails ignored. Email are never responded. Rich is a crook. If you give him your money he will take it and never deliver the promised product. read more

Not remanufactured. We got a rack and pinion for a 2000 jaguar XJ8 vander plas To replace our leaky rack and pinion. Took it to a professional to install it. They called us the next day and said this one was leaking worse. They took apart the one that was received from Rack Doctor and upon further investigation found it was a used unit not rebuilt. So now we have 2 leaking rack and pinions. We are now going to have one of the units rebuilt by a professional shop. Costing us 3 times what it should have. Not just in money but time as well. read more

I ordered a rebuilt rack for my BMW Z3M and was upgraded to a ZHP rack because he didn't have a suitable Z3M core at no cost to myself. Shipping took a bit but I suspect it's because they're busy. Rich also spent time with me over a few phone calls to explain to me some of the core functional differences of the two racks, and give me a background on the production dates and tag numbers. read more

Ordered my rack knowing that it was gonna be a couple "weeks" behind. A month goes by I email with no response. Another few weeks go by and another email and no response. Finally 2 months later i track the guy down on Facebook and message him directly to cancel my order and i got a very rude message back basically excuses after excuses and immediately block. Finally after 4 month he cancelled my order. So yeah not a good place to order from. If you cant handle the work load at least let people know and or don't take orders. read more

I am surprised this company is still out there. I feel obligated to tell my experience with this business, so other people can make right decision. I ordered a rack from Rack Doctor in early 2020. I made so many calls to check the status, and was told every time it would be delivered in 2 weeks.Finally after 6 months, I received the rack. Then the nightmare started. I had someone to put the rack on (if you are familiar with Audi A4 B6 3.0l, you would know how hard it is to put the rack on). Everything looked good after it was installed. However after starting the engine, the power steering fluid poured out of the boots, the reservoir was empty in a couple of minutes. Called them many times finally got some one to talk. He did not admitted the problem. After arguing they did send me another rack. When I received the 2nd rack, I found the copper pipe was kinked. Started calling them but was unable to reach them. Fortunately someone was able to fix the kinked pipe. The 2nd rack was installed and looked good. This was the end of the story. After a couple of months, the rack started leaking. Now I have to add some fluid every few weeks. BY the way they did not return the core deposit. read more

Ordered a rebuilt steering rackfor my 95 240sx, never got the rack, never got a phone call, never got an email, won't answer the phone now I have to try and deal with PayPal to recover the money that RackDoctor LLC has stolen from me. Total sheister read more

​These guys are thieves. After 2 months of being lied to and told my rack is getting shipped tomorrow each time I call, I had to dispute the charge with my credit card. Don't do business with them! read more

When I sent an email asking about a warranty claim for a steering rack that lasted approximately 5 months (lifetime warranty claim is completely fraudulent) Rich promptly called me with empty excuses and then referred to my address he had on file and said he would, and I quote, "come down and beat my ass". In addition to providing a terrible product and service Rich made a threat to come to my home and try to harm me! DO NOT SUPPORT THIS DISGRACE TO THE AUTOMOTIVE COMMUNITY. read more

Poor service! Rich the owner is rude ! They took their phone number down so here it is. 843-933-4045. They sent me a bad rack. I sent them back the core exchange and the tie rods i ended up not wanting since i just wanted out of the transaction and they have yet to give me my refund for the core and tie rods. They took the phone number down from the site but i still have it so i've been calling but no one answers. Luckily i have Navy Federal and they're stepping in to help straighten this out and get me my refund. read more

Three years ago I bought a rebuilt steering rack for my 2003 BMW 530i from the Rack Doctor. The cost was around $250. I couldn't bring myself to pay $1500 for a new rack and my experience with used and rebuilt steering racks from the local auto parts stores has not been good. I really liked the lifetime warranty. That and the price sealed the deal. The rack was installed by a private BMW-trained mechanic. He replaced everything except the power steering pump but flushed that out well. The car performed well after the replacement. It has now been three years with no problems. I'm a happy customer. When I need a rebuilt rack for one of my other cars, this company is where I will turn. read more

Before ordering a Rack from Rich Please read the following: I placed my order Jan 12 2022. here's his response; "We are currently very understaffed due to the pandemic. We running 2 weeks behind on orders" No problem i completely understand . Feb 1 2022 wrote Rich an email just checking in the status (20 days later) no response no call nothing , keep in mind he has my money, called a few days later, nothing no answer, no VM. Called again Feb 16 2022 35 days after order, the girl said oh it will be there end of next week, no rack , call today Rich answered (shocking) of course ive stopped payment by now due to zero communication, I asked what's going on, he actually said I don't know if you're aware but COVID 19 is around maybe you've heard of it. Yes he insulted his own customer, I said i canceled my payment because you weren't returning my email. He said , "you know how many emails i get a day . EXTREMLY RUDE Run from this BOZO THE CLOWN read more

I've heard really good things about Rack Doctor and I'm hoping the business is going to continue to offer affordable high quality rebuilt racks. However, I had a poor purchase experience with little to none communication in regards to estimated ship time, and when I reached out to ask when it would be shipped after 4 weeks of waiting to multiple emails and tried calling the phone number associated with the business I hadn't gotten a single reply. I ended up having to request a refund and that was approved by the company within 48 hours which I am thankful for. I will definitely try to buy from them again but unfortunately my first experience was not good. All I need are proper expectations and I would have been okay waiting months as long as someone had at least told me that was going to be the case. read more

Went online and was happy to see they had my part. Paid almost 600 via PayPal, and received a prompt email from Rich there thanking me and letting me know I'll be notified when ready to ship. That was May 18th 2021. By June 3rd I had sent 2 separate messages and several phone calls. No one ever messaged me or answered. This was a serious jack session. This website should be shut down.. I've already complained to PayPal to shut down this jerk's account. I am a business owner too and people (loose term) like Rack Doctor cause me to look bad. read more

I order a rack for my 4Runner in October from this company that was highly recommended a number of forum members. After placing the order I found out from the confirmation email that he was running two weeks behind. I figured that was standard these days so didn't think too much about it. After three weeks ami sent an email and received no reply. I called every day for 5 days until the owner finally answered. He gave me a story about a biking accident and that he was sorry and would have my rack moved to the top of the list since I was only one state away and I should have it by the next week. At the end of the next week, no rack. After a number of phone calls he finally answered and said that I would have it by the end of the week. That came and went. After many calls again, he said that she was shipping it out today and I would have it Thursday. On Friday am, I got him on the phone again, and he said he had to wait for a valve that came in yesterday, and that it's finished and in his hand and is going out today. I told him I need tracking and he said I'd have it within a few hours. Never happened. If he told me at the beginning that he couldn't handle the work, he should be honest. I could have ordered another rack elsewhere and had my car back on the road weeks ago. He took advantage my trusting nature and I feel dumb for believing this man. DO NOT ORDER FROM HIM IF YOU ACTUALLY WANT TO RECEIVE A RACK. Anywhere else would have been better. read more

Absolutely horrible experience, be warned!! Ordered a rack from them a month ago. On their website it say that they ship within a day or two. The moment I place the order I get an automated email of a 2 week shipment delay. None of that is mentioned on the website before you actually pay. I waited to 2 weeks, hear nothing. I email them to confirm order status - nothing. I tried calling, finally reached a live person after about 10 call attempts. They said my rack will be shipping out the next day. A week later still nothing. Clearly the person on the phone just made up a quick answer. In general it is impossible to reach a live person. I left several voicemails, no callback or response. My car has been down for over a month now and at this rate I don't believe that I will ever get my part. If they are having business issues and can't deliver product, they should put that on their website, not waste customer time. The fact that they have absolutely no respect for customer's time makes me question their quality and as well. I don't know how someone can run a business like this, but an absolutely horrible experience. read more

By far the rudest customer service I have ever encountered, I was trying to get my steering rack rebuilt, and I have never been talked to so poorly. This company clearly doesn't understand how customer service, or a competitive market works, and there are plenty of other businesses that will treat someone with respect. I took my business elsewhere and was able to get a better quote and customer service. One star only because there is nothing lower. read more

Took longer then I was hoping but everything is good. I got my rack back in around 3 weeks did excellent work when I called Rich not the most personable but don't care he got my rack back in a one condition thank you and got my core fee back also. Would use again. read more

I feel I need to write an honest review to help people if they are in search of a great priced rebuilt rack for their car. I have a 98 BMW 528i that the original rack went out on at 177k miles (not bad for the original.) I ordered my rack and it shipped across country in exactly the 5 days they said it would take on their site. I started installing the new rack and was able to get the old unit out and inspect it and start to get the new unit in. I ran into an issue getting the steering knuckle splines to match up with the new rack splines. I called up Rich at Rack Doctor and he let me know exactly what I may be doing wrong which in a few minutes of applying what he said I had the splines matched up and we were on our way. Everything installed perfectly and the car is turning as smoothly as ever. What would have been a 1200 dollar fix (from a shop) was only 309 minus a 100 dollar refund on receiving the old rack, plus a 50 dollar alignment. The shipping box was great and return shipping of the old rack was a breeze with the included UPS label. If you are able to replace a rack on your own I'd recommend these guys! read more

I purchased an e92 m3 steering rack that I had to spend nearly $1300 on but part of it was the core return. I called for weeks and emailed them but got no response at all so I did a charge back on the card. Next thing I know I get a voicemail saying they have the rack in house and ready to ship but they need me to call about the chargeback. I didn't call because I didn't want anything to do with the company anymore after I got my money back. Well they still sent the steering rack to me despite knowing I did a chargeback for not receiving the product. They disputed the chargeback and my card was charged again. I shipped it straight back to them and it was delivered to them on august 8th. It is now October 24th and they still have not sent me my money back or helped at all. They kept telling me that they only do refunds once a month but it has been well over 2 months and still nothing. They also just keep making random excuses every single time. All I wanted was a rebuilt steering rack and now I'm out of $1300 and don't know how to go about it other than small claims court. If you're considering buying from them. DO NOT DO IT THEY WILL LEAVE YOU WITH THE WORST EXPERIENCE IMAGINABLE! read more

Its been over a year without my core charge refunded. I wish I would have kept my old rack instead of sending it back to them. I called multiple times throughout the year and kept getting excuse after excuse. I will never use rackdoctor again. read more