It's a fabulous company with world class treatment! I highly recommend this company for any home or…read moreapartment managing.

Fast and easiest way to pay my rent, given the COVID stuff going on it's also the safest. It's very…read morenice tht I also get a reminder text every month reminding me my rent is due. So helpful! Thanks so much Racheal T.

just now New…read moreBrookwood. Just bought Hilltop Apts. first of all they are archaic. No email or text it's door hangers and paper on doors. My situation started 3 weeks ago with another tenant started harassing me was yelling in my window(I am ground level) and said he would be putting up a camera to record me z I reported right away and shared a young mom with minor kids loaded and unloaded her kids there that was a concern. Management would not do anything said was for security which it is not he's in the middle building . Fast forward he has had numerous complaints from other neighbors I made a police report after he dumped his dogs crap in front of my bedroom window and they said would be up to management to handle they couldn't do anything Many emails phone calls and texts and they defend this harasser This morning he had his dog outside my bedroom window intentionally riling up my dog with his dog and I called management and when they finally got back to me defended him again I informed I would be moving out because I do not feel safe with the psycho they are allowing to harass me Oh and they charge too much for crappy apartments

Rent has increased from $525.00 to $1,000.00 per month or more. This is considered the low end of…read moreLouisville. They care about corporate greed not the people that enrich them. This economy has been brutal and yet here we are.

I am an out-of-state real estate investor, and working with ICON Property Management has been one…read moreof the most frustrating and costly experiences I've had. From the very beginning, there were serious red flags. The management fee presented during the sales process did not match the actual agreement. It felt like a bait-and-switch tactic--low pricing was shown upfront, only to be changed at the contract stage. During our initial interview, I specifically asked whether they handle Section 8 tenants. Rick (one of the partners) confidently said yes, which was a key reason I chose them. However, I later discovered they weren't even actively using AffordableHousing.com--one of the main platforms for Section 8 tenants. When I pushed them on this, they admitted their account hadn't been used in a long time and needed to be reactivated. This was shocking and completely misleading. In reality, they seem to avoid Section 8 entirely. The breaking point was how they handled a rodent issue. The tenant reported it, and despite multiple weekly follow-ups from me, nothing was resolved for over a month. There was little to no communication, no urgency, and no clear plan. As a result, the tenant moved out, causing me significant financial loss--lost rent, turnover costs, and repairs. What made this worse is that ICON was aware the tenant was planning to leave and had stopped paying rent, but they failed to inform me. Even after escalation, Shawna (another partner) avoided responsibility and repeatedly redirected communication instead of addressing the issue directly. Critical information was withheld from me as the owner. After terminating the agreement, things got even worse: * They did not return my property keys * They withheld rent from another unit * They stopped responding to calls and emails entirely This level of unprofessionalism is unacceptable. If you are an investor--especially out of state--do not use ICON Property Management. This company cost me time, money, and unnecessary stress, and created avoidable legal risk.

Absolute degenerates. They don't work, maintain or upkeep the property. Maintenance is never…read moreperformed. You have 5 days to pay rent before a late charge is applied. Nope they apply the late charge on the 2nd day of the month. When I have a scheduled payment, they fail my payment, apply the later charge, then force me to pay the new amount and magically my payment is accepted. No quality of life, no value in any aspect of renting a property from whoever runs it.

The previous review doesn't even make sense because of legal reasons and this company has the most…read morestrict by the book management. One of the owners is on the Stark County Board of realtors for Pete's sake. Anyways, Meghan helped me and my boyfriend find the absolute most wonderful place for us. Even when we were having troubles with the other property manager she fixed the issues right away. I couldn't have asked for a better experience. Thank you Meghan, Scott, Denise, and Lenny. You guys are amazing!!

We moved into a beautiful rental home with ease. Not knowing that the house had a horrible rodent…read moreproblem. Also, when we first moved in, we couldn't get a hold of anyone and they wouldn't answer the phone, nor return our calls. Our water was brown. Once the company was made aware of the issue of the rodents, they sent a really good pest company to address the issue and it was successful. However, when we got ready to move out, we took two weeks cleaning the house. Even sweeping the garage, clearing any garbage, washed walls all except one room, my grandchildren had some crayon marks on the walls and carpet stains. Other than that, the house was in the same condition that we received it. Lawrence Realty would not return our deposit, not even a fraction of it. They asked to see the place when we hadn't finish moving out and hadn't cleaned it. Assessed the place based off of that. Gave us a long list of issues that were inaccurate. Our only problem with this was that we didn't record a video of how the place looked. Make sure that when you move out of their properties that you record a video so they cant accuse you of creating damage that was inaccurate. There are some things that are normal wear and tear and those things were not considered. Simple things like a knob on a closet that cost 97 cents at home depot. Be careful with these guys. When we toured the place, Meghan stood outside while we looked around. Afterward, we were very pleased and wanted to rent the place. One of the walls were blue at the time that we moved in, they accused of painting the walls which never happened.

Where I live, it's quiet and clean and no bugs. It's a good neighborhood. I love living where I'm…read moreat.

Rent will be raised continuously with no improvement. Pro Tip: Wear muck boots to do your laundry…read more In the last 2 years, the ceiling has been falling in, the stairs have been falling in, there is no AC, the oven has failed, lighting has failed along with pinched wires in fixtures, they refuse to update Receptacles and remain with outdated 2-prong outlets with no grounding, they will ignore emails, have shut off utilities without any reasoning, and have failed at repairing numerous issues in the shower. At this point, the water is just slowly entering into the framing in the wall where the spigot hangs off and the caulking has become disconnected and moldy. Trash was left behind from previous tenants, and the windows are crusted in 6 layers of paint and bugs that require the impeccable force of the Incredible Hulk to open. Same with doors, cabinetry, and walls. My door has been kicked in before and is barely put together with split shims, mismatched screws, hopes, and dreams. Drains clog constantly, temperatures reach 94°F inside, and they prohibit the install of any AC. Not that you'd want to trust the ungrounded electrical wiring to handle high amperage draw appliances anyways. Please do not make the same mistake that I have. PLEASE. Go somewhere else. Save yourself the time, money, convenience, and safety. If there's one thing that my Ex & I could gladly agree upon, it would be that this has been the worst renting experience either of us has ever come across. I say all of this not only as a tenant, but as a person that maintains things for a living. If all my money weren't going to this less than sub-par rental, I would pay you just to not rent from this company.

This company never shows up to repair anything.. basement been torn apart for over a week nobody…read morehas come back, then was given a eviction notice before the rent was even due.. then the lady in the office laughed saying did you not like the blue tape. contacting the housing authority about this jokers.. see how funny that is..

Hayes reality does not keep houses maintained. Tenet can wait up to and over 6 months to see an…read moremaintenance person at their home. I waited 10 years for newly rented home to be painted as promised and I painted myself Tolites run continuously and replaced my self to save water bill I could go on worse company I've ever rented under

Bri is amazing!!!! She is always there to help with any needs you may have with your apartment!…read moreThanks Bri for all you do!!!

Do NOT rent from this place. They nickel and dime their tenants, yet when you ask for something…read moresimple, like a screen for the 1980's windows, you'd think you asked for their first born. They raise the laundry prices in December, for what??? A Christmas present! This place is run by a bunch of morons. Do yourself a favor and stay FAR AWAY!!!!!

Great Experience! I…read morehad one lift chair removed. Texts were answered promptly. Scheduling was very easy. The chair was taken out quickly and safely. The quote was reasonable and fair. They were very friendly and professional. Thank you for awesome service! I definitely recommend them and I will use them again.

Very reasonable and friendly service to get my old furniture removed right on time when I needed…read morethem the most. Very professional and adjusting to the client's needs. Would highly recommend them.

This is the hardest working women I've ever met in this business of Property Management…read more She takes every project on like it's her own. Keep up the great work!!

From the owner: Property Management at its best. Let us take care of your assets.read more

Truly could not have found a better place or people to rent from! Pet friendly which is so…read moreimportant to me. Land Lord's are easy to reach if needed- only ever had one matience inssue and it was resolved that evening!! Love my home here.

I lucked out with Rust Belt Rentals! I never rented until I met them and I'll never rent from…read moreanyone else if I don't have to. From the beginning they were down to earth, kind, accommodating, and helpful for this single mother and her child. I started with a beautiful townhouse apartment from them and the renovations were so luxurious! We still miss that place! Now we are renting a cute home that truly feels like home and we hope to be there for many years to come. I can't say enough amazing things about all of the management and staff at Rust Belt Rentals. They are quality people who care about their tenants.