UNPROFESSIONAL SERVICE
I walked in on the morning of Wednesday March 27th, 2019. Having been a customer of reload bags for 10plus years, and impressed by the product quality in the window display, I wanted to inquire about getting a new custom made bag and pouch.
But that attempt was quickly thwarted by a very rude worker when I walked in accompanied by my well-trained service animal. Without taking a moment to observe what kind of dog was with me, or even to ask what service it provides, I was confronted the second I entered by him saying, "NO ANIMALS ARE ALLOWED, YOU CAN'T BRING YOUR DOG IN HERE" by a man with an agressive disposition. I told him it was a service dog and questioned if he was going to deny me the right to service. After a few seconds of rolling back his eyes in frustration, uncomfortable gestures and sighs from the chair he never left, he realized and repeated what I asked him saying he wasn't going to deny me service. Having thought that maybe he or his other workmate were allergic to dogs, I asked him if any of them were so I wouldn't cause any discomfort, but he said no. So I guess he was just being rude. I understand everyone may have a bad day here and there, but that just costed R.E.Load bags 2 potential sales and lost a customer.
You need better trained sales people to represent your company, not inconsiderate employees like that guy. read more