If you receive a flyer in the mail from Martin Brothers Chevrolet in Arcade, NY do not believe…read morethem. I usually don't go for these but I made sure to look up the NY State laws on these things and it turns out we have the strictest laws for these type of events. Most people do not know this so they get easily scammed. Martin Bros. Chevrolet located at 613 W. Main St. Arcade. NY, 14009. They are currently holding a sweepstakes type event that is deeply deceiving the customer. They sent out mailers and on the back there were scratch offs to see if you won anything. Mine showed that I had won either the Polaris Ranger or $7,500. I read the entire flyer, even all the fine print and it does not state that it was a gimmick to get you in to buy a car. It does not state that I would come in and then they would see if I won or not won I would just need to call the number verify that my invitation code matched which I did on Saturday when I got it and the man on the phone stated that it did and that I was a winner. It also states that the winner can choose their prize. The man who answered also stated there are no gimmicks no games. So I figured after reading all the fine print and the NY state laws in regards to these events they could not legally scam me because then they would be risking charges if caught. When I got to the place I was sat down and the guy took my name, verified my address matched the flyer and asked some information about my current car and asked if I was looking to buy, I said currently I am not and then he said well now I guess we need to go to the wall to verify that you won. I told him they did that over the phone Saturday and took my name too and it says so on the flyer. He then states that I didn't actually win but he can give me two scratch off lotto tickets which were the cheap $1 Take 5 ones, I told him no. The flyer clearly states that I won, it was verified on Saturday when I called in and gave my invitation code printed on the flyer and that there are strict NY State laws against deceiving the customer like this. He said he needed to go check with his manager and the manager had laughed and said that I didn't win but he could give me those lotto tickets. I said I didn't want those I wanted what it states that I won. They all laughed like it was a big joke. Scamming the public like this in a time where many people are struggling to pay their bills and get by is wrong and how they did it is also a violation against the NY State laws.

They are sending mailers out that are false and misleading. I read the entire flyer, even all the…read morefine print. I am a skeptical person and being a veteran I am used to reading the fine print. I called the number and they verified that I had won. The man who answered also stated there are no gimmicks no games. I drive out there and imagine my surprise to find out that everyone there also won the same thing but we were all given a lotto ticket. Times are so tough right now not to mention we are supposed to be avoiding crowds and yet they are purposely deceiving others and not practicing safe social distancing. This is the lowest sleaziest type of dealership there could ever be.

After a miles of strange behavior but no warning lights, my car stalled out right at their driveway…read more(good timing!) Everyone was helpful, they added oil at a very reasonable price, and got me on my way. If I lived closer, this would be my garage.

I had an accident in the middle of a blizzard on the thruway while driving from Fredonia to…read moreConnecticut. I drive a Jeep, so I pulled over managed to find Castilone's service department online. They were so nice. I limped over to their shop and had two blown tie rods. They took me immediately, diagnosed the problem, and had me out the door in two hours flat, including diagnosis and getting parts delivered. They saved my life big time!! Many thanks to them for understanding my problem and for prioritizing my situation as someone far from home.

Horrible service and parts. Been waiting for service on recall been 3 months and keep getting run…read morearound saying they have to order parts. I don't understand why it's so difficult. And when asked service manager laughs.

My very young (30 yr old) friend was suddenly carless when a driver ran a red light and clobbered…read morehis 2004 Chrysler 300. He turned to me because I know a lot about cars and he trusts my opinion. A few months ago, used cars were in short supply. Now, there is plenty of inventory. My friend did not want to purchase from an individual owner because he worried that if something went wrong with the car right away, he would have no recourse. I thought that was smart of him. My friend spent hours searching the internet for a car. He lives in Lockport and works in Tonawanda, and wanted a Subaru or other 4wd car to make things safe for his commute. Another smart choice on his part. We went to two Lockport car dealers and test drove 4 cars there. Then I drove him to TwinTon. My friend had found a Subaru and a Toyota, both 5-speed cars, which he wanted. We were greeted by one of the two brothers who have taken over this very long-standing dealership. Chris was our sales person. He let my friend test drive both cars he was interested in. Both were excellent, but the Subaru was the winner. It had brand new struts, rode like a dream, and had lots of power. The asking price was very close to the Kelly Blue Book value, which seemed reasonable. There was some heavy wear and tear on the driver's seat, for which we asked for a little better deal. Chris agreed. Chris made sure the car was clean and had a missing fender liner installed as we waited. They took care of registering and inspection right there on the spot. No financing was involved. The entire transaction went smoothly. There's a 30-day 1,000 mile warranty. It's been almost a month, and so far no major glitches. My friend absolutely loves his new car. I don't think we could have asked for a smoother, nicer transaction. BTW, the dealership is now run by two very nice brothers and their mom. Their grandfather was there, too. This is the opposite of a fly-by-night operation. This family has been in business now for generations!

We bought a 2006 Chevy colbalt for my son and I have to say the family is awesome. Any issue they…read morestand behind there cars. The turn around was literally 24 hours. I would recommend any one to buy a car from Twin Ton.

Really appreciate the "assistance" attitude rather than high pressure. Third vehicle in five years,…read morethis is first SUV type as these old lady legs had trouble exiting low sedan. Tyler was very engaging.

We are from out of town and got a screw in our tire. We just stopped by to see if they had an air…read moremachine or see if they knew where we could get it patched. They actually offered to repair it on site immediately even though we drive a foreign vehicle. Steve was the gentleman who too great care of us! Very professional along with the lobby staff!

With regret I have to write such a review. My fiancé my 2016 Ford Escape into Emerling Ford for…read moreservice, just recently. Worse experience I have had. When my fiancé spoke with the General Manager, Nick Luther he was rude, condescending and very dishonest . This all happened because my fiancé gave Emerling a #3 on their Madallia survey. I personally wanted to originally wanted to go to one of Carl Emerling's dealerships because my brother in law always bought his vehicles from his dealerships (Gowanda Ford). Now the General Manager Nick Luther said they were not associated with Gowanda Ford which is untrue. The General manager told my fiance that because of the rating he gave then Nick Luther no longer wanted to do business with us, and took it upon himself to cancel our next service appointment May 1st. Never known a service business to do such a thing!! Also, Mr.Nick Luther thinks it's okay to discriminate against senior citizens because he doesn't like a review. I would think Mr. Carl Emerling would be worried about losing business with a General Manager like Nick Luther. You know what they say word of mouth can make or break your business. I will certainly never do business with them again nor would I recommend them to anyone.

I am a repeat customer who did not hesitate to purchase a new vehicle from bob young. I was…read morepromised some options on my new f250 that I still haven't received. I was told that ford could not put a blue tooth in their own vehicle and that I would have to have it installed aftermarket. after 6 days of my truck being dropped off. I still have no bluetooth. emerlings answer this is to trade the truck in and buy another which in turn would cost me more out of my pocket. after 9 months of being jerked around, this is their response? Bob Young is a liar and will do anything for a sale!! Be cautious!! or better yet, go somewhere else!

I was recommended by a friend to try Todd Motors for some repair work and state inspection of my…read morecar last year. I recently returned to have additional work and a new inspection performed. I have to say that on both occasions I was helped by owner Mike and mechanic Todd and they provided thoughtful, safety-minded guidance. They worked to provide the best options within my budget, did the work in a timely manner, kept me informed of their progress, and exceeded expectations! They cared for me as if I was family and I appreciate having such an exceptional establishment to do business with.