I hired these "movers" for the suggested time, for a two-bedroom apartment. I had a 26' truck for a 900 sqft apartment that my 71-year-old mother lived in. I looked at their reviews via the U-Haul site and felt that they would be okay, and also were the closest to my mom's apt. I trusted that U-Haul properly vetted their moving companies, that they suggested. I booked this move SEVERAL months ahead of time. My mom was going to move to KY when her lease expired - July 2025. Therefore, I selected the time that would best work for her, me, and my siblings, June 27th. I CANNOT control the weather; however, for 2.5 hours, I heard constant complaints about how hot it was. The "moving company" R&W Moving, LLC. arrived five or so minutes late, shortly after 9 am. When they showed up, it was one man and one woman. The woman did not acknowledge my existence and would not look at me. The man was working fairly steadily, albeit complaining the entire time, while the woman would grab one box at a time, walking sluggishly to the truck. She was vocally complaining as well, and the two were arguing. She snapped at him when he asked if she could use the restroom. It was surprising and awkward. Further, while complaining about the heat that I cannot control, and again, it is late June in Indiana, so I'm not sure what temperature they expected, they also complained that my mom had "too much stuff." Constantly. I awkwardly laughed and hoped he would just keep working the promised time that was paid for. The man consistently stopped to complain about the heat, and my mom's "too much stuff." Yes, my mom has a lot of stuff, she has lived a lot of life, so of course, she has acquired items. Yet all of these items fit inside her 900 sqft, two-bedroom house. This man also had time to stop to smoke, in addition to complaining, eating into the three hours I previously paid for. I get it, it was hot. It was humid. But it is summer, after all, and they accepted this job knowing that. So, I went and bought ice-cold water for them. He drank one, and I put the rest in the refrigerator and let them know to have at it. Because I had paid for three hours, was told I had two movers, and was suggested by U-Haul that that would be sufficient for a 2-bedroom, 900 sqft apartment, I made an appointment for my mom at 2:30 pm. Recently, after booking this move, etc., my mom suffered a cardiac event and needed emergency heart surgery roughly 6 weeks ago, and has needed several additional appointments for her care and recovery. I thought I had plenty of time. 9 am to 12 pm leaves a fair amount of time for the afternoon appointment. At the two-hour mark, the man came to me saying that it was too hot, and that slowed them down, and mom had so much stuff that he couldn't get it done in three hours. He said he could do most of it in four, but there may be "just a few things left". I am by myself, and am desperate for this to be done after all that my mom has been through. I asked how much for an additional hour - $150 - and I said, okay, just one hour, and I will try and load the rest. I reached out to my siblings, who are all out of state, and they were very mad, but we are on a timeline and needed this done. So, now I have to get my mom to this appointment, and I need to be here for the "movers," but I can't be in 2 places at once. My mom reached out to one of her retired friends, who came and sat with them while I went to get my mom. I gave her friend what I had planned to tip them, because I still felt that the man was at least trying. Perhaps if his "partner" actually helped, they would have finished in three hours. While I was getting her friend oriented, my siblings begrudgingly said to pay for the fifth hour so that we could ensure that this was done. After all, these people represented themselves as professionals. I have never known a professional who not only could not get the job done in the suggested time by U-Haul, they also could not get it done in five hours. That's correct, they still did not finish after five hours. My siblings and I paid over $700 for 5 hours for two "professionals" to load up my mom's thoroughly packed two-bedroom, 900 sqft apartment. Two "professionals' who complained that my mom had too much stuff and it was too hot. In June. While I was at my mom's appointment, the man called me and said again that they couldn't finish, that my mom has "too much stuff," it is "too hot," and now, a brand new complaint, the U-haul was "too far away". Excuse me, what? If it was "too far away," why in the world did they not ask me to move it to what would be most convenient for them? I am thoroughly irate at this point. I told the man to stop, I did not want any more excuses. I reached out to the friend at the apartment and asked that she not give them the tip, but it was too late. Not only did they take off immediately after I got off the phone, but they left the U-haul ramp down! This poor lady tried to get the ramp read more

Working with David Rodriguez was great at the beginning. He was professional, responsive, and very friendly. He helped me move large items out of my home and into storage unit, then moved everything out of the storage units into my new home. They worked hard and I treated them with respect and kindness -- I even gave them doughnuts, pizza, and beer to thank them for all the hard work. I'm a firm believer that it's not what you look like that makes for a great customer experience. It's the service and support before, during, and after the sale that makes a lifelong customer. This is where David and R&W Moving failed me after such a great start. They used no moving gear to protect anything so all of my items not already boxed or toted by me were exposed to the expected U-Haul abuse. No moving blankets, no straps, nothing to keep the contents of my home safe. As a result, anything I didn't wrap up myself was scuffed, chipped, or otherwise cosmetically damaged. Fine. Things happen and for the cost, I dealt with it. There was only item I requested he and his crew please be careful moving -- my brand new treadmill. It was only a year old and I needed it delivered in one piece. They got it out of my home, loaded into the U-Haul, and dropped off into the storage unit. Instead of using the gas spring to keep the item level and upright, they place it folded on its end caps and closed up the storage unit. Fast forward a month, now it's moving day for everything's final destination in our new home. Upon delivery, the plastic casings that cover the length of the treadmill and the caps to which they connected were deformed from the weight of the unit and June heat. I brought this to Dave's associate who contacted him immediately. Dave arrived and tried to fix the damage, but to no avail. He told me to look up the items and if it warranted a claim with his insurance, he'd handle it. If not, he "work something out with me" to make it right. Well, after multiple texts, calls, and FB messages, he continues to ghost me. I told him I wanted to work this out with him, but he's continued to ignore my pleas for a conversation. I'd rather leave great reviews for the way things started, but unfortunately it appears Mr. Rodriguez has a history of this behavior based on other reviews I didn't read prior to engaging his company for help. What really bothers me is that I spent lot of time speaking with him about his friends, family, and the area in which we both live and work. I even gave him some shelving I was going to sell as a thank you for helping me out. He's a nice guy but this isn't the way you handle a problem. It's unprofessional and makes otherwise rational, understanding clients take to Google reviews just to get some closure. It's truly disappointing because I think Dave has a great personality and work ethic which could afford him so much more business. Final feedback - you get what you pay for. If a couple of guys in a U-Haul with a Dodge Durango and a dolly to clear out your garage or barn are what you're after, you can't beat R&W Moving for the price. If you want care taken of your home and its contents, pay the extra for a real moving company. read more

This is constructive criticism as I think the guys are nice but they are NOT professional movers. Not even close... They may be more suited for barn/garage clean outs or moves where everything is already in a box--NOT your furniture. I had a move with Allied a few years ago and it is day and night with the speed, skill, general experience level and professionalism. There was hardly any protective supplies. I supplied lots of packing paper and hardly any was used. Much of my stuff is now dirty and several things are broken. My Crate and Barrel dinning table was completely ruined to the point I cannot use it as a dining table. It was not wrapped and they placed the legs directly on the concrete, which scratched/removed the finish in chunks. They miscalculated the size of the truck they needed and had to get another, which I had to give them cash for them to go rent a truck. I was quoted around $1500 for the move but was charged over $2100 and had to pay CASH...or Paypal. I was not provided with a receipt other than for the deposit. The owner seems like a nice guy but needs to learn the business and get things in order. Always give your customers a receipt for payment--people need those for taxes or to get reimbursed. Get a contract in place, make sure you have insurance. Get some experience with professional movers so you can see how they do things. read more

David's workers are nice guys and they do work hard. If you have anything you value, do NOT use this company. We provided plenty of moving pads to protect our furniture. We were given reassurance that they would be as careful with it as if it was their own. They packed in such a way that we had to pay more than $2,000 in repairs. David "claims" he has contacted his insurance and has told me he'll do right. He hasn't. He's basically ghosted me. If it is stuff you don't really care about or is damage-proof, you'll be fine. Otherwise STAY AWAY read more

These guys are great! Showed up on time and were available for us last minute. Quick, efficient and careful. With a dependable group of movers at a very reasonable price. read more

BEWARE! David Rodriguez is a crook. He gave my husband and me an estimate for moving our furniture to Chicago, he asked for a deposit more than he had estimated before the move, and did not return it when he discovered he did not have enough insurance to make the move for us. We took him to court and he has not paid the court-ordered restitution. read more

The owner answered my phone call immediately. He was most accommodating with my needs and the men worked quickly, efficiently and were very courteous. They were conscientious about placing my boxes in the rooms where they needed to be. They did such a great job that my daughter used them the following weekend to assist with their move. I cannot recommend this team for your moving needs highly enough. read more

I am moving from Mishawaka to Tucson, AZ and needed some help with loading up my Upack pods. I did some research to find out who would be some affordable help. This company was the most reasonably priced and was honestly great to work with the day of as well. He was very efficient and easy to work with. He communicated with me when we had to change times and even gave me an Independence Day discount. If you are moving in the Michiana area or even a bit further these are the people you want to use. He does a great job and is very easy to work with as well. read more

This was a bad experience, they were extremely late! I must have called David about 10 times and he never picked up my calls. I would proceed with caution! read more

By far the best movers in town! They worked hard, got the job done and stuck to the price they quoted me. I recommend them highly. Thank you R&W Moving!! Look forward to calling you again! read more

Well worth the price and they were extremely quick and careful with my furniture. They even took down items that I didn't ask them to and put them together at the new house. Highly recommend! read more

I would stay away!!! I met and received several quotes when moving out of state to GA. I decided on a "mom & pop" because who doesn't want to help the small business owners and only a couple hundred dollars apart from big business. Let be clear this was NOT a deciding factor in the decision making process. (Again, moving across the country isn't cheap so two hundred isn't the tie breaker!) When I had a meeting with David he seemed professional, personable, hardworking and of good character. We set up dates and all appeared to be on schedule....up until four days till move. I found out that he gone out of town and his sister who does not work for the company was now the point of contact and David was unreachable. Now I am having to advise her of the details of days and times, not a warm fuzzy feeling when your about to move. Deposit was asked for in cash, and I told them I did not feel comfortable so I would be providing a check. OK move out date comes and they arrive on time at 8 am yay! I was told that the 26 ft truck would be loaded in 4-5 hours to make the final walk through with buyer at 2 prior to 4 pm closing. This did not happen. Went to closing and truck wasn't finished until 6 pm or at least what would fit. I had to leave behind patio furniture, lawn mower, tools, etc. all because the house is sold and buyer is heading to their new home and the truck is full. Let's talk about arrival. I did not have one piece of furniture that was not damage! New washer and dryers scuffed up dented, sofa had a hole in the fabric, dining room chair and table scratched so badly it is trashed, holes in mattresses, new entertainment center in pieces upon arrival so on and so on. I reached out to David sister no answer, I reached out to David numerous times still no response. These are things that moving insurance that was paid for would have covered. Just do yourself and your property a favor and go with someone who else because this company is a joke. read more

Stay away from this so called company. Texted my phone 1 hour before move and cancelled. Moving out of state and left stranded without help.