I had a plumber turn off my gas line and didn't notice it for a few weeks. once I noticed it and…read moretried to start my generator. It would crank be not start. I thought it was a air lock problem. Once I called Joe at Capitol Power Systems he was very nice and understood what probably is the problem. He could have charged me and came out to fix it, but he proceeded to tell me what he thought was wrong and what to do about it. Apparently the gas solenoid was sticking and I quickly tapped it with a screw driver. The generator came on and all was good. Joe will be my contact for my generator and if you call him, you won't be disappointed. Great job

When the power went out we heard our generator kick on but no electricity in the house. Joe had…read moreinstalled our Kohler generator and we gave him a call. He was there in 30 minutes, found the problem and the lights and heat came on! Thank you Joe. That is amazing customer service. So happy we chose you and Capital Power Systems.

We received a quick response and reply to our problems. Jesse came out well after normal working…read morehours and put our panels back up and running before leaving. Also gave us some much-needed information on our system of which we had none. Found a hole in the roof where a panel had blown off and put a temporary fix on it until he can return and fix it. We will definitely call him when we need solar service. In addition, his charge was very reasonable.

I called for a consultation. I had one and it was definitely informative. It was the quotation and…read moreFollowup that was not timely. Perhaps because our situation in terms of place and shade was not a good fit.

When it comes to home systems in Austin, finding reliable, high-caliber service is everything--and…read moreStan's Heating, Air, Plumbing & Electrical knocked it out of the park. From start to finish, the entire experience was seamless, efficient, and thoroughly professional. What truly elevated the service, though, was our technician, Brian. Extremely Knowledgeable: Brian clearly knows these systems inside and out. He quickly assessed the situation with real expertise and dialed straight into the root cause. Warm & Personable: Beyond his technical skill, Brian brought a friendly, positive, and respectful presence into our home. It instantly made the whole visit stress-free. Crystal-Clear Communication: He has an exceptional gift for breaking down complex mechanical issues into plain, everyday language. Instead of confusing technical jargon, he walked me through exactly what was happening, why it happened, and laid out the solutions so clearly that making decisions felt completely effortless. It's rare to find technicians who balance deep technical mastery with such approachable, communicative customer care. If you need dependable service done right, Stan's is fantastic--and if you get Brian, you are in the best possible hands!

Wanted to provide an update on my previous review. I was able to obtain a refund for my Gold…read moreService membership, albeit through no effort from Stan's. Of course MGMT never called back to follow up from the msg I told dispatch about my request for a refund. I waited about 1.5 days, and called them back to follow up. I got transferred around, and finally got Wesley. He was helpful, but unfortunately the company is awful. He mentioned he would've gotten back to me if the message was assigned appropriately, apparently it was not. Which goes to show how much Stan's customer service is truly lacking, though to no fault of Wesley. He's the only 1 that had follow through, and was able to get my refund approved/processed. My original review still stands as to avoid them, and take your business elsewhere. Over promises, and under delivers.

Installed several fixtures in my house. All done incorrectly. And it was not cheap…read more Contacted him once a fan fell out of the ceiling, he's incommunicado. The fan that fell out? Wasn't grounded or screwed in. As a result, it burned out the motor. Try twisted electric, they respond quickly and do things properly.

Following up on my original review: I ended up being without power for two months during the…read moresummer. Unfortunately, I'm still caught up working with this company 7 months later. I had a final electrical inspection yesterday and the Inspector recognized Gabriel's name and knew that his work would be faulty. Needless to say, we failed final inspection. The saga continues.

AE takes advantage of the fact that it's the only energy provider in Austin by having terrible…read morebusiness practices and horrible customer service. I paid my bill on time, and a full two weeks after the charge appeared on my account, the charge mysteriously "bounced back." I had already paid my bill, the charge seemingly went through, and most of what was left in my account had gone to other bills. After this single event, which occurred because of some delay in processing on their end, my account was switched to "cash only." Meaning I now need to go in person to pay my bill each month. This is the ONLY utility company I've ever known to make bills MORE difficult to pay after something like that. It's bizarre and ridiculous. When I moved back to Austin after being away for a while, AE requested a letter of reference from previous energy provider to waive a $200 deposit. I got a reference letter from TXU, only to have AE tell me I might need to pay the deposit anyway and it will be "credited" towards future bills. Never mind that the reason I went to the trouble of getting the reference letter in the first place is so I wouldn't have a ~$300 energy bill on top of all my moving expenses. I think these two examples highlight how this energy provider does not utilize consumer-friendly business practices, and ultimately makes life harder for people who might already be struggling. I would absolutely use a different provider if I had any choice. I had TXU for years before AE, and the difference in customer service and accessibility is night and day.

I think people tend to come on here to complain so I wanted to add a different perspective. One of…read moreour very large and super tall hackberry trees snapped in half and was leaning on some power lines. I called a private tree company that quoted me $2400. I also called Austin energy just to see how that affects the power lines and within couple of hours the Austin Energy crew came out and took care of the problem at no cost to me. I am floored by the efficiency and the crew's professionalism.

Greg installed our ceiling fan and replaced circuit breakers at another residence. Professional…read moreservice at reasonable rates. Finding a contractor who will show up and perform the work is a challenge, so we are appreciative to find one.

I called on a Thursday and by Friday morning I had my porch ceiling fan installed. The price was…read moreright the service was spectacular and the electrician Spencer was beyond nice. I could not be happier or recommend them more highly

Dynamic came recommended from our homeowners insurance agent. They did not disappoint! Our project…read morewas major - replacing our main breaker box and moving the power line from overhead to underground, soup to nuts. Dynamic came in as the most economical bid of the 3 that we got. Dynamic managed the digging subcontractor very well and completed the work with city inspections and permits exactly as specified. The team was courteous and professional and cleaned up well when done. They labeled all the circuits in the new box. The timing of each step was clearly communicated. We could not be more satisfied with the result. Will be calling them next time and every time we need electrical work.

Cannot recommend this company enough. The team went over and above to make sure my project was done…read morecorrectly. I had several items that needed addressed, and they were able to tackle multiple updates in a day. The team was timely, good communicators, and more than fair pricing. If you have electrical needs look no further. 10 out of 10 would recommend

We hired Austin's Texas Electrical Services of Austin (TECL #29127). One part of this was…read moreinstalling an outdoor outlet, which requires running a conduit. For this they used a flex conduit and to hold the flex conduit outdoor-rated fasteners need to be used. This was clearly not the case, as there is corrosion and rust clearly visible on the fasteners that were used to hold the conduit (see pictures). I'm sure of this because we also had conduit installed by another electrical contractor for another purpose on a similar exterior wall on the other side of the house that has zero corrosion on it. I reached out to them several times over the span of 4 weeks regarding this, and didn't hear back once. I also specifically remember that the person sent out to do the work was very rude and difficult to work with. This was particularly relevant for hanging a chandelier, since it ended up crooked and he didn't ask for feedback until after he had already taken down his scaffolding, and wasn't willing to put it back up. So to this day we still have a misaligned chandelier. Cost isn't all that matters. For what this level of quality you're better off either learning to DIY, or paying more to hire a better company if you want everything done right and good customer service.

They cracked the drywall and will not reimburse for the repair…read more I had a new direct line ran for a new outlet to the circuit box. When they were in the attic running the wire down the wall to the circuit box, for some reason they had a issue getting the wire down the wall. Whatever tool they used cracked the drywall directly on the other side of the wire. It was a pain having the drywall fixed. I had to remove my TV for the dry wall guy, take time off of work, and have the whole wall painted so it would blend in and not look like a patch job. The owner said he would reimburse me for the bill for the repair. I sent him a copy of what I paid the drywall guy but he has not gotten back to me. It is very hard to contact this company, if you call you will find you always get voicemail. I should of known better. Very dishonest company, I would stay far away from these guys even for a simple job like mine. Update 1: The owner texted me to let me know he intends to reimburse me but he has just been to busy. It's been over a week and I have not gotten any refund, so I feel there is dishonesty in this. Update 2: The owner never reimbursed me. As I suspected, he was lying. I lost quite a bit of money for a relatively simple job. If only I chose another company.

Justin came out today and fixed our circuit breakers. Two of them went out yesterday and one…read morewouldn't flip back on, leaving two of our bedrooms without power. He responded to my texts super quickly and was at the house within an hour. There was no AI nonsense trying to get a hold of a real person and I appreciate that. He replaced one breaker right away, then ran to the store to get the correct part for the second one and replaced that too. Before swapping anything, he properly diagnosed the issue, checked the entire panel for other problems, and even temporarily moved the bedroom circuit to a different breaker to confirm it was the switch itself and not a wiring problem. Very efficient and solid work. I've got his card in case we need him again--hopefully we don't.

Justin has been extremely kind and helpful as we've needed him several times while selling our…read morehome. He has responsible prices and is transparent. Definitely recommend!

Meh service was mid, guy never responded but I think it's because he was having his kid, woulda…read morebeen nice if the company followed up. Anyway, they refunded my $99 service charge as an apology, better than most places,

I do hope that the Salt service team is able to explain why our kiddos were just charged $4600 for…read morea 40 gallon electric water tank replacement. Just the tank, pan, and 'labor' (an hour) was just shy of $4000. The remaining was for 'permit and processing' and 'replace hose bib'. That tank is around $800 retail, so that's a very expensive lesson. We are waiting on the service manager to call us and walk us through it.... We had to call them back because they didn't call us. I'm sure it is shocking to hear that 'it's just their price', but they have a whopping two-year warranty. Wow. In our view, they took advantage of folks who trusted them to help. Not good business. Hopefully, this review helps someone else before it's too late.