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R & M Tile And Flooring

5.0 (1 review)
Open • 6:00 am - 8:00 pm

Services - R & M Tile And Flooring

Epoxy coating

Floor installation

Floor repair

5 More Services

Floor restoration

Grout refinishing

Grout sealing

Grouting

Tile installation or replacement

R & M Tile And Flooring Flooring Photos

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The Tile Guys

The Tile Guys

(3 reviews)

My initial review of Marshall and his work was very positive. Here it is: Marshall and The Tile…read moreGuys did an amazing job on tiling our new shower. The substrate (installed by someone else) was a bit of a challenge but Marshall did an excellent job of professionalsetting the tile and making sure it was a smooth, even finish across the entire surface. Marshall was very efficient, his workmanship was outstanding and his price was very reasonable! I would definitely use Marshall and The Tile Guys Again and, without a doubt, will recommend him to anyone needing a tile job done right! Thanks, Marshall!! However, after the work was completed, I discovered an issue with the "shampoo nook" that was installed. The lower piece of tile was installed with a negative slope towards the back wall so water does not drain efficiently. Initially when I called Marshall he said he'd be out later in the week to assess the situation and what it would take fix. He didn't show up so after a couple of weeks I called him and he said he'd gotten sick and said he'd be out again after he completed another job which would have been another couple of weeks - that worked for me. Time went by and he didn't show so I started to call/text him - no response. A couple weeks later, I was having lunch in a place near our home and ran into Marshall. At that meeting, he said his job was just completing and again gave me an estimate that he'd be out in a few days to take a look. Again time went by and he didn't show up so I started to contact him again. After several days of no response, I sent him an e-mail and he finally responded by saying the substrate in the nook was installed wrong and he didn't "feel comfortable" looking at it (I have more than one witness - and pictures - to the fact that the substrate was installed with a slant towards to shower to accommodate drainage)! 1. If the substrate was wrong, why didn't he say anything when he was installing the tile in the nook? 2. Even if there was an issue, the base of the nook is one piece of tile which easily could have been built up in the back to provide the proper slope. 3. I'm nothing if not reasonable, I would have been happy to chat with Marshall to come up with a compromise - I.e. I'd have paid him to fix it! Bottom line is if you're in business, stand behind your work and certainly don't make multiple promises to show up to assess a problem and then change your mind and say it's the customer's fault without even looking at it. For this reason, I'm changing my 5 star rating to 2. Customer service and following through on your word matters.

Marshall did an incredible job! We would highly recommend him and his work. He was very…read moreresponsible, honest, and communicative, and does outstanding work. We plan to have him back for any future projects.

R & M Tile And Flooring - flooring - Updated May 2026

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