Extremely knowledgeable and professional. Was able to fix our brand new unit after the actual…read morecompany couldn't.

This company installed my fireplace logs. Everything was good until I took the logs out for…read morecleaning. Missing a log all along! Contacted him and he said he had found another one. After three times of missing the dates he said he would leave it and me making arrangements, nothing. I'm not dissatisfied with the work, but extremely disappointed with promises not kept. I had to order and pay for another log even though the logs he installed were under warranty. I was good and polite to him. He disappointed me. Fool me. I should have known better.

He was on time, had his own tools, and a clear understanding of what I needed…read more He was fast and cleaned up after!

I cannot say enough about these outstanding gentlemen! Ladies, and you fellas, too, if you need an…read moreabsolutely outstanding handyman service at a very fair price, do yourselves a favor and call Matt! I have to say Matt and his team are knowledgeable, professional and you are most definitely in good hands with this company. In closing, I recently had a few small repairs turn into a serious issue requiring a plumber! Thank goodness Matt immediately knew who to call and he handled every single detail! These men deserve to wear Super Hero Capes! Not only did Matt handle every detail, the repairs, parts and labor were easily half what I would have paid with any other company! Again, if you need an outstanding professional handyman service, at a price you can afford, Call Matt Karpes at The Handy Canuck LLC. Matt 520-788-9743 Thank you, Ann DeWolf

They responded same day for air conditioning problem. When called for fall inspection of…read morefurnace Jakob was great

Great service and equipment. They worked on a vacation property of ours in Clemson! We are able to…read moreadjust the thermostat when we are not there remotely. Great people and we wish they were in the Charlotte area!

Andy, the owner of A Touch of Fire, was able to help me quickly and affordably when my gas water…read moreheater died. From the time I first contacted him until I felt hot water from the faucet again was less than four hours. All of this for a very reasonable price for the great quality of work. I highly recommend Andy and A Touch of Fire for all of your natural gas/propane needs.

Poor customer service and lack of professionalism. We will never use this company again. It has…read morebeen over two years since we first advised Andy that our logs were not working properly after he installed them on 12/16/23. Countless phone calls and text messages. We even sent a video showing our logs woild not stay lit more than 30 seconds. The last time someone from Touch of Fire came to inspect the logs was the week of 1/5/26. Jeremy confirmed the burner was not working correctly and needed to be replaced. Per usual, we had to call them for an update. On 1/12/26 Tamara said they would file a warranty claim. After 2 years of the logs not coming on properly? We were told warranty claims take 4-6 weeks. Yet another 4-6 weeks we were going to have to wait. After pleading with them to expedite the repairs, Tamara told us on the phone that she was making the executive decision to order a new burner instead of waiting 4-6 weeks on a warranty claim. That didn't happen. We were told that the burner would be in "next Tuesday on the truck". Last time we heard from anyone about the burner was a text from Tamara on 1/19 saying "Need to ask a question about the burner you have." Not a word since that date.Keep in mind this "ghosting" was happening just ice storm and heavy snow that came back to back. It would have been very helpful for us to have working gas logs as there were record breaking cold temperatures during this time. Ironically, Andy sent a TEXT, not a phone call, this morning! Only after seeing a review my husband left yesterday about this HORRIBLE experience. It finally took us realizing they ARE NOT going to do what they have been saying for over 2 years they would do. Then Andy wants to make excuses in his text this morning. Factory closing due to weather. For 2 years? Andy: "We never ignore customers." For 2 years? "Did our best to provide updates." We called/text them 29 times without anyone answering any of our calls and texts. Andy brought up "safety is extremely important to them." Safety isn't the reason for the delay. He also said "we remain willing to complete the repair as soon as the manufacturer parts are available." As stated, we have attempted to reach them countless times with no response. We have lost all trust in their company. We tried to be more than patient and understanding while making countless attempts for a response. The issues were never resolved. Now we are done. We will find someone else to repair what they would not. It should not have been this way. A little bit of professionalism and communication can go a long way. We don't want anyone else to experience this type of poor customer service.

I wanted to update my review as it's been over six years since the install. Nothing has changed in…read moreall of this time; their service is always courteous, prompt and efficient. I had an issue with the blower and even though they had been here recently to clean the chimney, they came again without cost to me, and fixed the problem. They were unbelievably thorough. Yes, they are a little pricey but you get what you pay for. I am still a very satisfied customer.

Cody was very passionate about his job. He laid out several options. I recommend using this…read morecompany. Our chimney was thoroughly cleaned and inspected.

Nice people on the sell side, but poor on service responsiveness and completing service after the…read moresale. I certainly would not buy from them again.

I visited this store to see the selection of outdoor furniture. I was acknowledged and shown…read morearound. The man working there was to get back to me via email with additional information and pricing. He never did. I visited one more time, giving the benefit of the doubt that he possibly lost my email. After reviewing items with him and writing down my email, he again promised to send information. Astoundingly, once again, he never got back to me. We took our several-thousand-dollar order elsewhere.

We have experienced problems with this work. He does not take care of problems after completion. My…read moreyard remains not level to mow. We have irrigation system problems and shore pump not working. Stay Away#​

I waited months to give this review to try and get over my initial anger. I feel we were ripped…read moreoff by this contractor. I learned to NEVER give any money upfront. He required 25% downpayment when the contract was signed on March 19, 2023. He promised the work would be completed by the middle of April 2023 "weather permitting." Despite some rain but plenty of clear days, he kept putting us off. "Other jobs to finish" he claimed. He sent subs or other workers to do a job here and now. The cost kept increasing due to "more dirt needed" even though I told him initially what I wanted. $7,000 more! The delay in working on our yard caused massive erosion because of the slope. More dirt needed because it kept washing down threatening to undermine the sidewalk. The silt fence kept collapsing. Water and silt pouring into the street. If only the work were done when promised, this would not have happened. He installed an irrigation system in the front yard and put part of it between the street and the gas, water, internet, and electric services in the right-of-way. Over $10,000 for irrigation only for a small front yard. We had him install 3 large crape myrtles and zoysia sod. The sod looked great for the summer--except for an uneven edge along the right property line. The crape myrtles have developed a fungus which I feel was present when they were planted. The kicker is the so-called mulch. Only the area between the sidewalk and the sod was done properly. Other "mulch" which he explained was twice-ground wood was put on the left side and inside-sidewalk area. I told him I didn't like it, but he claimed it was mulch. The initial contract called for grass seed and straw in the backyard. He kept telling me it was going to die unless we put in an underground irrigation system for an additional cost. We decided to wait on the backyard. At the end, he said he could just put "mulch" in the backyard for the same cost of the seed and straw. Now, everyone should know that you have to clear and smooth the ground to put in seed and straw -- this is included in the price. Because we needed to have the ground covered in someway for the HOA, we said to go ahead and put the mulch instead of the seed and straw. This was new construction, so we weren't living at the location at the time. When I returned, I found that he had once-ground splintered wood put in our backyard WITHOUT DOING ANY PREPARATION! I was furious! He had told me that the mulch would be better than the twice-ground "mulch" he had put in the front and sides that I told him I didn't like. He said, "but this is better." Better for whom? Him--not us! When I questioned why he had not cleared and smoothed the back yard before dumping the splintered wood on it, he claimed that wasn't required. He had left a small bulldozer looking machine in our backyard for two and one-half weeks which I thought he was going to use to smooth the piles of dirt left there. One day, his son came and got it to do another job while we were gone. His son knocked down the silt fence while leaving with it. He did not stop to put it back up! Now we are stuck with a backyard covered in splintered wood (which I have cut my foot on) which will require someone else to bulldoze up, carry away, clear and smooth the yard, and plant grass seed. All of this happened last summer, for he did not leave until July 9! His cost exceeded anyone else's for an unfinished horrible experience. Be warned!

Had a super time investigating all the unusual varieties PLUS snagging several with major…read moremarkdowns! The staff were friendly and eager to help, and everything I bought over a month ago is thriving!

I need one bag of soil amended to finish a job on Sunday - arrived at 2:50 (closing time on…read moreSaturday is 3:00) but they were all locked up with a gate across the parking lot. They are 30 minutes from my home, so time wasted and project on hold. Who would have thought they would close early on Saturday anyway? It's the only time most of us have for our yards!