Go see Roy @ Everett GMC....he was my salesman and did an outstanding job selling me my GMC Denali…read moreUltimate. Him & the entire sales team made the buying process simple & quick, not to mention they gave me the best deal on the truck!

My 2018 GMC Sierra had mechanical issues one evening two weeks ago and I took it to Everett the…read morenext day which was Saturday. I knew that I wouldn't hear anything over the weekend and on Monday morning they called. Caleb, our service advisor, said that a lifter had failed and caused extensive damage to the motor. I thought I luckily had an extended warranty and Caleb said he would submit it for authorization for repairs. The warranty company requested photos of the damaged parts and I had to authorize the teardown in the event it wasn't covered. I consented and it was torn down and photos were submitted. The warranty company then requested receipts from all of the oil changes going back to 2023, which I had and submitted. I without fail always have my oil changed on time. The warranty company then came back and said they were sending out an inspector to look at the parts. Finally, the inspector arrived and agreed that it should be covered and submitted his recommendation and then one day later the work was authorized. Everett GMC's service advisor Caleb always called me with updates every step of the way. This process happened over a two week time. I became frustrated at why it took the warranty company so long to approve the repairs but Caleb never shied away from calling me. Today, I picked up my repaired vehicle and everything is fixed and what a relief to have a great customer experience from the dealership. I could have had my truck serviced at a dealership closer to my home but I will go to Everett from here on out.

Finally contacted by the dealer and most of the problems were fixed. Still some problems to be…read moreaddressed but at least the dash problems and tire repair were dealt with. Some problems still exist but more related to Chevrolet itself and not the dealers problem. Chevy seems to like to force customers to pay for things that are already free like their Onstar program for Google Maps. UnleSS you want to pay for Onstar program the Google Maps feature does not work.

Hayden Lessenberry - Store Manager - this gentleman has no sense of urgency and can't be trusted…read morewith something as simple as mailing a check. I cancelled my gap insurance over two months ago (today is 12/5/2025) and received an email (11/12/2025) stating "the cancellation check will be signed on Monday. You should have it by the end of next week". Hayden, you're two weeks late after already being late. When I just called, you said the check hasn't even been written yet. Absolute joke of a store manager. I hope nobody else needs Hayden's assistance in the future.

Great experience working with Chris Crain Dodge Jeep Ram -- special thanks to Doreen for making the…read morecar-buying experience a good one! Doreen was a great communicator and through her open communication with me, it was easy to take the steps necessary to eventually secure my new vehicle! I got the impression, as well, that Chris Crain is an honest dealership, and everyone I interacted with made the car-buying experience clear and straightforward. I never got the impression that I was being pressured into any particular decision or being taken advantage of as a woman. Thank you!

My husband and I bought a jeep from the dealership in Benton and the salesman and experience at…read morethat time were great it is the experience after that has been horrible. We were promised a few things for the jeep and it would take a few days to get them. It has been almost 90 days and we have only received one of the items. My husband has sent e-mails to the salesperson, and the whole management and has not received an e-mail or phone call. If this is how they treat their customers don't expect to receive a response if you need help.

Pretty disappointed. First, I brought my car for several recalls. Was told they didn't have the…read moreparts, but would call to set up the appointment when they did. That was almost a year ago. Even if they still hadn't gotten parts...never a call or ANY communication to update me or at least touch base. Also, went to look to buy my daughter a vehicle about 4-5 months ago. Obviously Covid is to blame, but they only had like 8 vehicles. The bigger problem, we were not offered any options or ideas and NO offers to follow up. Just overall unsatisfactory customer service on sales and service side.

Disappointed in this Ford and Everett location. Poor selection which isn't their fault and some…read moregood sales people but just watch out when you get to financing. Safe bet on never shopping here again.

Absolutely the worst thing I have ever done is buy something from this place! Bought a 2014 can am…read moreMaverick 1000 xmr from Zach mcfadin and before I could even get my first ride the damn thing wouldn't even start! Problem #1 the ignition is jacked up because of the key or some crap! He told me must be the battery....yea not the battery replaced it same issue! Problem#2 the wheel bearings are worn completely out and I haven't even rode it but on and off the trailer to take home! Guess what more money out of my pocket! Problem #3 finally got it running and on the first ride hadn't had the damn thing in mud or water over the tires yet and guess what it is blue smoking and burning oil!! Hints it must have been sunk before I bought it and the engine is blown!! Wow!! So guess what another couple thousand coming out of my pocket wtf!! Problem #4 went to wash it with a hose and bucket just for the hell of it and guess what now!? The damn belt box is jacked up its leaking water into it!! So fed up with unreliable people selling things!! I would not trust this group! But oh how they assured me nothing was wrong with it and it is such a great bike never been sunk or been in deep water! I'm a Soldier in the US army for going on 11 years of active duty now I don't make the kind of money where you can just pay for stuff someone else broke!! I am outraged and appalled by this auto group! Oh and PS when he sold it to me and did the write up the bike had almost 500 miles on it and he put in the title 150 wtf! Got screwed!

From the owner: Used Car Dealer, Bad credit , Financing, Guaranteed Financing, BHPH,read more

I'm so glad so see a review number that actually reflects dealing with this company, or rather not…read moredealing with this company do to run around. You go to a nice place expecting a nice ride but mine only lasted a weekend before the transmission went out. I drove the car for 4 hours! How is it hard to let me pick out a car for the same amount that's not the lemon they are still trying to stick me with?! Absolutely the worst!

If I could give zero stars I would! This is an example of a dealership that is out to entice…read morecustomers with completely dishonest pricing, advertising prices on auto trader, their own website, direct email, etc. that show steep discounts, but then when you ask them for the final price it is basically msrp, as they charge you the amount of the discount in obscenely over priced "dealer installed equipment", like wheel locks and floor mats for $2500. Typical bait and switch pricing approach. Not to mention that their sales people are either highly incompetent or just blatantly dishonest, and when called out on their dealerships dishonest approach they try feebly to debate you. Please avoid this shady dealership.