It's a sad but true tale. I driving through rush hour traffic right in downtown Chicago. I was up close and personal with the skyline...and unfortunately had a fender bender in stop and go traffic. The shop that maintains my car, Ray's OK Service, recommended I go to Quinn Auto Body. "You'll love them!" they said. They were right!
Quinn's is a family-owned, multi-generational business owned by father-son duo Pat and Tim Quinn. The unassuming shop a block or so behind the VA hospital complex on National Avenue is home to some exceptional detail and great service.
I dealt with Tim at the beginning stages of getting my car fixed. He carefully wrote up an estimate for me and I was off to the claims adjuster. I was glad I visited Quinn first. I felt their estimate was thorough and fair, and I felt the claims adjuster was not fairly representing my interest in getting my 8 year-old car repaired. The documentation was good leverage in dealing with the insurance company and making sure my interests were represented.
It took a week for my car to get fixed, a little bit past the three days we anticipated. Part of the problem occurred when a parts supplier shipped a hood that had to be rejected because it did not meet Quinn's quality standards. Quinn made good on a delay that I don't think was their fault. They provided me with a loaner car free of charge so I could get to where I needed to go. I felt well taken care of.
When I returned after my car was finished, I was delighted. There was my car, looking shiny, polished and spiffed up like it had taken a trip to the spa. It was clean, spiffed up in the interior, all back together and fixed. I was happy to get the payment settled and drive home in my beloved car.
The father, Pat worked with me at the end of the transaction. He was a delightful businessman. He told me with pride how the beautiful 1964 Corvair convertible in his showroom was built the year he graduated from high school, and told stories about the vintage bright orange Allis-Chalmers tractor, stored in the shop, that meant a lot to him as a West Allis native. As I contrasted this experience in my mind with the plain vanilla facade and interior of the insurance-recommended shop I was really happy with my decision.
I would refer Quinn Auto Body to anyone who wants quality workmanship and attention to detail. I am pleased and delighted with the work they did on my car. read more