Horrible customer service. Doing an entire kitchen and nothing in store to look at and no one to…read morehelp you with online order .

On Black Friday 2025, I purchased a garage door opener From your Maryville Tennessee Home Depot. We…read morealso requested it be installed. Not having heard anything from Home Depot or the installer, I called Caleb four days later. Caleb assured me he would contact the installer. Three or four days later I called back. Caleb said he was giving the issue to McKenna. Several days latter McKenna assured me she would get back to me within a few days and would contact the installer. Days later I heard nothing back from her or the installer. On the 30th of December, 32 days latter I received call from a garage door company in Knoxville, who told me they would have a $150 up charge because of the distance to travel in addition to the regular installation charge. However, they told me that they believed the charges were being taken care of by Home Depot. I thought at least Home Depot is doing the right thing, even though they didn't bother to call and inform me. Rather than to assume this was correct, I drove the 50 mile round trip back to the Maryville. TN. Home Depot and talked to Caleb. He was very arrogant and dismissive. He said the only thing he could do would be to dismiss the companies travel charges. This, after waiting thirty two days to get a garage door opener installed!?! I asked to speak to the store manager. I explained the situation to Jeff. I also mentioned that given this bad experience, I was going to write a letter to the CEO and post a negative Google review. Jeff put his hands up and said, I don't care what you do. I don't care if you write a review or not. He then proceeded to do the right thing and dismiss the charges. If Jeff would simply have said, you are right, we are sorry for this inexcusable experience. We will addresss what happened and train our employees to take ownership, to follow-up in a timely manner. If this would have been Jeff's response, I would have been happy. Instead Jeff told me in no uncertain terms, he could care less. Effectively Jeff is saying I don't give a s*** about your negative experience! As a veteran, I have been a fan of Home Depot for many decades. Never have you been so dismissive, unempathetic and arrogant in terms of addressing an issue. We have spent a lot of money with Home Depot over the years and we were about to purchase kitchen granite tops, counter backsplash, etc. from you. From here on in, we will find a more customer oriented, customer responsive company to deal with for all future purchases. Cearly not that Jeff cares and more than likely, not that today's Home Depot's management team cares, but this is the review I will send to your CEO and post to google reviews, Home Depot review as well as other social media outlets.

Truly stellar service. Arrived on time, went above and beyond to solve our dryer problems. Didn't…read moretry to up-charge or over-sell. Very professional. Highly recommend this company.

Isaiah diagnoised both my appliances I had issues with, Refridgerator and Washing Machine, Ordered…read moreparts and returned to do the repairs in a timely manner. Professional, friendly and did excellant work will recommend and use again. .. Thanks Jim

Warning!!! Do not call these people and ask a question about your appliance. They have absolutely…read moreno interest whatsoever in building a customer base. Paraphrasing "...I can't help you cause I ant gonna make a dime." What they didn't know was that I was prepared to have them service, or purchase whatever else I needed to have my appliance repaired. I should of looked at the reviews prior to calling. I would give them a zero if I could and will never have them service my appliances, buy parts from them, and will NEVER refer business to them.

My mom had a problem with her dishwasher and called for repair. When the man got to her house he…read morelooked at the dishwasher, took panel off bottom. He asked about breaker box, my mom explained refrigerator was on same breaker so not issue. He was short responding that it shouldn't be on same breaker. He looked at what was behind panel and said not getting any power. My mom handed him two screws that had fallen out and he said he didn't do installs. He then said he couldn't do anything all in about 10-15 minutes total. The biggest issue was he then charged sales tax in service work. I hope the State of Tennessee gets the tax!

The worst service I have ever seen. Will never use this company again. They do shoddy work and…read moreover charge you. When you complain they just hang up on you.

If I could give less than one star, I would…read more Called them out to fix two refrigerators: One due to the refrigerator section not cooling and the other needing a new water line. The tech who came out was extremely friendly and tells me the one not cooling just needs to be unplugged and let the ice melt that had built up. I was told for the second one I just needed to buy some 5/16th hose and shark bites and that would fix the problem. I thought OK well I will do that. Guess what? Neither of these fixed my issues. Basically $200 for a service call down the drain. But wait the nightmare gets worse. While he was on site and since he wasn't going to spend any energy fixing the refrigerators I thought I would ask him to fix the top rack of my dishwasher. I already had the parts and he agreed. Half way into trying to fix it, he discovered that there were parts missing. Tech let me know and I had him order the correct parts needed and they agreed to come out and fix it (for a fee of course.) Which I was fine with. Parts came in and the tech came out while I was not home and installed the new track. I have no feedback on the tech as I was not there, but I can comment on the work which was TERRIBLE. I am not sure what he did, but the top rack now leans down which means items placed in the bottom rack can not be too tall or the sprayer will hit it. Now I am having to pay someone else to come out and fix a dishwasher that I paid them $300+ to fix already AND pay someone to come out and STILL fix two refrigerators. Stay away...stay far away from this company.

Finally made it to this Homespun location and it did NOT disappoint!…read moreGreat assortment of beautiful items for home, parties, gifts or just browse. As with Knoxville, very friendly , clean and unique items. Beautiful building this location does have a second level. Both homespun locations are great with different varieties but all high quality.

What a great place! The inventory changes all the time, so many vendors with a great variety of…read moregoods. Some vintage, some kitchy, some antiques, handmades. Just too much to mention.

Discussed repair options. Helped me make an informed decision. Can't ask for much more than that!read more

We had to replace our 20+ year old appliances. We ordered the same appliances so that they could…read morefit in the existing cut-outs in our kitchen. We ordered a gas cooktop, wall oven, and a dishwasher. We tried to find an installer who could work with gas. We finally found Jeff at Appliance Service and Installation. After I told him about the appliances, he wanted to come and look everything over. Little did we know how appliances have changed in those years! Wall ovens now require their own built-in wall cabinet and they no longer fit in the existing base cabinet! They are 2" deeper. Jeff told us that he would have to move the existing gas line so that the oven could fit in the same space. Our old dishwasher used to be hard-wired. Now it came with a plug so we had to install a new plug. So, this was going to be quite a job. Jeff is VERY knowledgeable and professional and he explained how he would proceed with the job. He told us how much he charges (he works by the hour) and our job took him nearly 7 hours (he told us it would take this long). It was WORTH it!!!!!! We are confident that the electrical works, everything was done correctly and safely. The new gas line was installed with a new regulator. All the appliances are working correctly and smoothly. What a relief! Jeff is also very respectful of your house. He worked very cleanly! He even swept up after he finished! In the end, I believe you get what you pay for. I would NOT hesitate to have Jeff come and work on any appliance that we have.

Ordered door Aug of 2024..numerous calls of door and install cancellations,I came home from an out…read moreof town trip and install never showed up.Compensation?? NONE.left a text with Mr Ellison about wrong door and unfinished install.2/26/25 they came to get installed door.Still waiting for new door.Seriously.... and no compensation.Mr Ellison this is your best???

Lowe's has always been spot on either any home needs we have had. However, their process for door…read moreinstallation has taken over three months, five installation cancellations and no one cares to help. Lowe's is great for everything else, but not this. I am so disappointed in them.

One of my Top favorite home decor stores in Tennessee. To even describe it as store is giving this…read morespace of creativity an injustice. When you enter the court yard through the arch it is almost like walking through and enchanted garden. Depending on the time of the season can change the whole look or feel of the outside space. When the ideas seem to much to handle and you go inside for a break, you are confronted with a whole new realm of possibilities. The seasons or the whim of the store owner can change just as quick inside as outside. Christmas of course is the most magical time in the shop, but the magic changes frequently through out the year. The owner a well reputable designer is foremost an artist and her store is her art studio. It is alway changing with the most incredible articles of design and imagination. I some times just go to be inspired. Her staff are as infectious as she is and is always ready to help you in your next project. Come in and get inspired, it will fill you with freedom that you didn't know existed.

Paula helped us with our leather recliner needs that matched our living room perfect. Thanks to you…read moreand your staff for being so professional and let's not forget the two delivery guys that did an outstanding job as well. David and Diane from Seymour

Awful experience. Opted to use a cashier instead of a self check out.. first mistake.. girl in…read morefront of me didn't have a receipt because the machine ran out of paper.. no receipt for her.. they check me out.. no receipt for me. Four people later still no clue how to print it. Manager comes out and gives me attitude of "when did you check out".. just now.. well for how much? I dunno it's on my credit card.

I was shopping at Target in Maryville and my eye glasses needed a quick repair. Even though I…read moredidn't buy them at Target they were so very nice and helpful in fixing them for me. Five star rating for the Optical Dept.