Guys, Valentine's Day is coming up quickly (2 weeks and 2 days) and Markman's Diamonds is the perfect place to shop. Their staff can help you pick out an amazing item, or help you match a necklace, bracelet, earrings, and a ring to cover you for the next several gift occasions. C. K. has helped me over the last several years to find exactly the right gift. Many years ago I met with Harold Markman to design a specific engagement ring and they have helped me create other matching items and other jewelry through the years. Jewelry is an investment and it is best left to the professionals to help you make the most of your money. Markman's and their staff are caring, knowledgeable, and experts when it comes to buying precious gems and settings. Trust them to steer you to the right item. Follow me on Yelp for more places to shop and things to do in Knoxville and East Tennessee. read more

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Fernando was great. He was very courteous and professional. I needed a chain attahed to my med alert and he did so while I waited. I would highly recommend Markman's.. read more

This place has never let me down in the last 30 years. They saved an heirloom diamond from being lost so many times(I'm very rough on jewelry) and at a very reasonable price. I would not go anywhere else. read more

I was looking for a very rare stone (alexandrite) with a non traditional setting and the team at Markman's helped me find it, design it, and set it. I physically went to over 10 different stores and not one of them had this stone in their entire inventory, but Markman's tracked it down and got exactly what I was looking for. Great customer service and a great price, especially given I was sending them on a wild goose chase. I highly recommend them. read more

Markman’s Diamonds - Knoxville - Wedding ring - Jewelry Near Me - Knoxville, Tennessee

I absolutely love Markman's! My engagement ring and wedding band came from there. They were so helpful to my fiancé when he was picking it out and to me when teaching me how to care for it. I've sent all my friends there for their wedding needs, and even though I moved to Seattle a few years ago, I still visit Markman's every year when I'm in town. They treat you well and really try to take care of all your needs. Highly recommend them! read more

Fantastic selection and service! Great watch department. I just bought my Seiko luxe there.

Had really terrible customer service with 1 individual. We would not have purchased our wedding bands here if any other jewelers in town sold Fauna (engagement ring purchased out of state). Fortunately, Bob and Tiffany helped make up for the terrible ongoing customer service with our original person. read more

Got my engagement ring and wedding band here. Took them back to get rhodium treatment and they lost 2 of my smaller diamonds in my ring. They didn't even check the ring before giving them back to me and had to replace them. read more

Markman's is the only place I would go for unique and custom jewelry. Their selection is big, the customer service is fantastic, and the products are stunning. My grandfather went here and he trusted very few people to sell him jewelry. Now my parents and myself shop here as well due to the quality of the product and their passionate, knowledgeable employees. When getting my engagement and wedding rings I had the pleasure of working with the store manager Roy. I can honestly say I'm not sure there's anyone in the industry that knows more. He's much more of a friend than salesman and will guide you on a journey to find exactly what you want at the best price. If you are in Knoxville, or visiting, and looking for the best jewelry definitely check out Markman's read more

I took a wedding band that I purchased in another state here to be rhodium plated. I went here primarily because they had been highly recommended, and I wanted quality service. They plated the ring and got it back to me. When I picked it up it was fine, then within 48 hours I noticed a diamond (extremely small diamond "chip" one of about 20 on the ring) had fallen out. I've had the ring for 10 years so it's unlikely it's a coincidence. However, I couldn't say that anything particularly unprofessional or malicious had been done, this may have simply been something that was loose and bound to come out. I took it back to be replaced. A small apology but no real offer to try to "make it right". I paid for it to be repaired and replaced. Got the ring back. Looked great. Within 4 days, the diamond had fallen out again. I can forgive the first time, but the second time is unacceptable - either they did a shoddy job putting the diamond in, got a wrong sized diamond replacement, or something is wrong with the ring setting which I should have been made aware of and quoted a price to repair it. At this point I've driven across town 4 times total and I wasn't interested in going back again since I didn't expect much and didn't want it to be messed up again. Giving 2 stars only because they were generally polite to me and I know I didn't really give them a chance to fix their final mistake which is on me. But overall I'd avoid this place for repairs. read more

I needed a battery and also had a possible issue with my watch. There are only 2 stores in the Knoxville area who are points of sale for this watch. I had heard great things about Markmans but had never shopped there . I was greeted as I entered the store and immediately waited on. The battery was replaced and the issue with a small clip was resolved. The sales associate hands my watch back with a smile and says, "Keep an eye on the watch for a few days to make sure it is keeping correct time. If not bring the watch back in and we will take it from there". No Charge !!! I was shocked. I said are you sure ? She replied we don't charge for battery replacements and added would you like your rings or jewelry cleaned today I will definitely continue to shop there I'm also telling everyone I know about this store. This kind of service explains why they've been in business for almost 50 years. Thank you Markmans !! read more

Final update after all is said and done: It ended up taking 3.5 MONTHS to get my ring. Nothing can make up for the emotions we went through every week thinking we'd have our engagement ring soon or every time someone congratulated us and asked to see the ring. We wouldn't have been as irate at Markman's had they not been so apathetic and horrible at follow-up and communication with us. A Drastic change is needed in their processes, or lack of, in that area as we were in contact with numerous employees and not one of them followed up either at all or consistently enough with us. During the 14-15 week period, we were also never offered a refund or alternate option vs waiting...the wait time was never correct, etc. Many misses on their behalf. In the end, however, the ring was finally done right and is beautiful, the main stone high quality, and we were compensated enough for our time to relieve the anger toward the company. If I could give them a 3.5, that would be my final rating. read more

CK and Bob were wonderful to work with and helped us create the engagement ring we were dreaming of. They were patient with us during the process and did a great job of communicating. Purchasing jewelry can be extremely stressful and I was thankful for their guidance along the way. We had a lot of questions regarding diamond selection, colored gems, lab grown vs natural and they were more than willing to help educate us. The team was also very professional and encouraged us to explore other jewelers so that we could feel confident with our decision. Definitely plan on coming back here for future purchases. read more

I'm incredibly upset about my experience in the store today. I walked in and started looking around. Not one store associate addressed me, or asked how they could help me find a wedding band. I waited at the same case for 20 minutes with plenty of associates waiting around and no one helped me. I even asked for help and made plenty of eye contact with others. My fiancé and I have been highly upset by the way the big box stores handled my engagement ring, and wanted to try someone local. Clearly Markman's didn't want our business either. I know I look young and could be hard to take seriously, but I'm still a customer nonetheless. read more

Bob helped me (long distance) surprise our daughter on a special birthday. He could not have represented this store any better. He was professional with nothing but the highest level of customer service you would want. There are many choices in today's society but when you want to be sure about something, always go for the best! Thank you, Bob at Markmans. read more

Took my John Hardy Naga bracelet into Markmans, a JH dealer, on the 12th of February, they had two weeks, they said, to send it off and they should hear how much it would cost to fix the clasp..possibly two months, since they ship them to Bali. (The third time in the last 8 years I've had to fix the clasp. I wear it everyday, so that's ok.) In April I called them to find out what happened, and they told me they were waiting on me to give them the okay to have the $150.00 spent to fix it. I had already stated, having paid to have it fixed already in the past, to go ahead. I guess they didn't understand. I'm May I called again, and the manager called me back to say the shop in NY was closed, so they had no clue, but he said they were waiting on me to give them the ok...AGAIN! I just called, May 30. The woman who answered, impatient with me, said the shop was still closed. I don't care if it is, someone knows where my bracelet is, and when and or/if when I'll get it! As far as I know, they haven't even started. Markmans wasn't closed until early April, so you tell me how they can't know when it will be done...Feb.12- March-April-May 30? Does anyone know how to at least keep their customers aware? NO! We do! We own a business and we have kept our customers aware! I have decided to stop going to Markmans because of the snobby staff, the terrible customer service follow up. Maybe they are that way because they're doing financially so well! Good for them! I just bought, in February, $1600.00 (they went down on the price) sapphires earrings, the same day I took my bracelet in, but I will not go back..unless it's to pick up my JH. Not lucky for them. China now owns JH so I won't purchase another piece. I've had and got enough! read more

My fiancé and I went to Markmans to look for his ring--we wanted to shop at a local store. Even though we were just browsing around, the staff was kind and helpful and not at all pushing us into making a purchase. They even gave us a ring cleaning solution for my engagement ring purchased from another jeweler. We eventually bought his wedding band from Markmans and they had it ready for pickup in two days (originally told us a week) and resized it same-day a week before our wedding. The staff is so helpful and kind and genuinely just wants to make their customers happy and help them find the perfect pieces of any occasion. We will always go back to Markmans for any jewelry needs! read more

Best place to buy diamonds in Knoxville. While shopping for an engagement ring, my fiancé and I looked at several places, but Markman's really stood out. The service when you walk in is exceptionally friendly, and they are really good at making awkward situations easier. Their confidence in their knowledge of diamonds really shows, and they make a good attempt at educating you about what you're buying. The family business culture really shines here. read more

Horrible customer service. Was given the runaround. Tried to get a new ring for my wife for our 10th anniversary. We originally bought her ring she has now there and they stated that if we traded in her old ring they would give us $640 for it if we also paid at least $640 and they said they could do the new ring and wrap for around $1300 ($640 trade in plus $640 in cash) , she showed them the wrap she wanted for the new ring (which she found on the internet) and they stated they couldn't make it to just buy that wrap and they would do the ring so we wouldn't get charged for the wrap. We bought the wrap and brought it in. They then stated they could have made that wrap and it would be better if they did. So we sent the wrap back and got a refund. So we finally get the salesman and the jeweler together (which was a feat in itself) and the jeweler said he could do it. Then they stated the price. $1900 (which is $600 over what they quoted us). Of course we didn't get it and now we can't get the wrap back from the place on the internet that my wife did like. And I have no time to get it in time for our Anniversary so my wife has to wait for it because we are now back at square one.. Thanks alot for the runaround. read more

Wonderful customer service and very good selection! Recommend to anyone looking for that special piece of jewlery.

I'm not usually the type to write a review, but Markman's really helped me out. I have been twice, and both visits were excellent. Terri Bartow, my sales consultant, guided me to the rings I was looking for, and she answered every question I had about them. Her customer service was outstanding, not pushy, she was patient, and she was knowledgeable about her rings and diamonds. Mr. Markman also came out to help me find a ring that is as special as my fiancee. He personally selected a triple excellent cut diamond that worked with the mounting I preferred, and amazingly enough the diamond was within my price range. I will be looking forward to doing business with Markman's for a long time to come. read more

A nice jeweler. Been around a long time. Eager to help and nice repair. I recommend them.

I seldom ever write bad reviews of a business, but my contact with Markman's today was the last contact I will ever have. I have been going into this store for twenty years, and I guess all they want to do now is sell expensive jewelry and not repair it. When the senior Mr. Markman was alive, the business was friendly. I took an heirloom opal ring in for repair. The prongs needed rebuilding and I had lost a diamond. I asked if rubies could be put in instead of diamonds to commemorate both my parents' birthstones. The gentleman took it to the back and returned with the answer that "It was too labor intensive," and "too much trouble," and they were "backed up three weeks." I also heard another customer being told they could not fix her jewelry either and they brushed her off as well. I have always been met with kindness and even enthusiasm, but this trip has turned me off permanently. If they can't be accommodating when a sentimental piece of jewelry needs fixing, they don't need my business if I decide to buy a Rolex watch either. read more

I could not be happier with my choice of jeweler for buying an engagement ring. The sales staff worked tirelessly to find the perfect ring within my budget. Once we needed the ring sized the jeweler made sure he had it back to us with a couple of hours so my fiancée would not have to go without her ring. The most personable, helpful, friendly staff of any jewelry store I shopped. I would recommend Markman's to anyone. read more

I had a great experience at Markmans. I bought some beautiful pearl earrings for my wife as a gift. It was a set of three pairs of earrings, each set a different color. The price was affordable, and the staff was SO nice! My wife loved the earrings, and I can count on her wearing them on special occasions. read more