I wanted to support a new local business. I wasn't buying much, but as a crafter, I wanted to give my money to someone here instead of a National chain. I ordered online for curbside pick up. Mistake #1. Pulled in to the parking lot and called, as per the instructions on my receipt. The person who answered was not aware of my order, had not prepared my order, and the store was closing. Okay, no big. I can come back tomorrow. But instead, she put the phone down and proceeded to bad mouth me and my curb side preference to other workers in the store. I was then told that I hadn't paid for my order and would need to come in. Again, no big, except I *had* paid for my order. I went in, showed my receipt and she found the paid invoice in the system. New business, I get it. BUT there was never a kind word or apology or explanation. It was clearly all my fault that they had never had a curbside order and were unprepared for this service that they advertise online. So, though the fabric is exactly what I was looking for, I doubt I will be back. read more
