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3.5 (13 reviews)
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Bojangles

Bojangles

3.2
(45 reviews)
0.4 mi
$

What a great experience…read more My partner and I placed a large catering order from this location via EZ Cater (as there were limited location options available for pickup) for a small event at our home and I'm glad that we did. We opted for Bojangles as my bf is a NC native and I thought it'd be a nice taste of home for our brunch. Ordering via EZ Cater was easy enough and they even send confirmations noting that the order was accepted and confirmed twice by the restaurant. I decided to pick up the order while my bf went to a meeting and ventured out to this seemingly deserted area in Smyrna lol. When I arrived, I let the team know that I was there for a large catering order and displayed my receipt. Lamont G. was the kind employee that greeted me and once I showed him the receipt, he was so confused as to what the heck I was talking about lol. He called someone on the phone and they were also confused and let me know that they did not receive the order from EZ Cater despite seeing my receipt and that it showed their correct location info. Lucky me, this team was phenomenal. They didn't turn me away but instead, Lamont quickly assured me that he would make it right and get his team on it right away. He apologized profusely and I let him know that his wonderful energy and dedication to making it right was all I needed. I took a seat in the dining room as I waited and Lamont even offered me a drink and a snack to hold me over. Let me also say, this location was covered in the cutest Valentine's Day decor! From ceiling decor and wall clings, to inflatable dinosaurs covered in hearts - too cute. Within about 20min, my food was being packaged up fresh from the oven/stove. Lamont even threw in a half gallon of tea, an extra tray of grits that was accidentally prepared and enough condiments for me to open my own restaurant, lol. He was even kind enough to carry everything out to my car, ensuring that the hungry pregnant lady wasn't doing heavy lifting. I appreciated that so much! When I got home I realized that we were missing the breakfast gravy ordered but beyond that, everything was exceptional. We had cajun filet biscuits, sausage biscuits, grits, eggs, bacon and mini bo-berry biscuits that came in the shape of hearts. Everything was absolutely delicious and our guests ate it all up. Despite a mix-up from the 3rd party in the ordering process, I'm so grateful to Lamont and the local Bojangles team for not only making it right, but serving up such a delicious experience.

This my to go breakfast when I don't make it myself. Their biscuits are always soft and hot…read more Always! Lol.. I know I'm saying breakfast but even around breakfast time you can still order yourself a 3 piece wings combo and keep it moving lol. Just saying.... the managers are always polite and very helpful thus creating a comfortable space to enjoy your hot breakfast. Whether it's the Cajun chicken biscuit with Cajun fries or bo-rounds or just a chicken and biscuit Combo you'll enjoy it.

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Bojangles
Bojangles
Bojangles

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Wendy's

Wendy's

1.6
(28 reviews)
0.1 mi
$

Regarding Wendy's Store #5965…read more Date/Time: Approximately 10:25 PM Evidence: Photos available NATURE OF COMPLAINT This location is not just underperforming--it is operating in direct violation of Wendy's standards across the board. What I witnessed creates real concerns for customer health, company liability, and brand reputation. This is not one issue. This is a complete breakdown in food safety, employee behavior, management oversight, and basic operational control. MANAGEMENT & COMPLIANCE FAILURE Management is not doing their job. There is no enforcement of policies, no structure, and no accountability. Employees are openly violating rules and nothing is being corrected. No one is being supervised properly, and it shows. The environment feels like there is no leadership present at all. Everything is reactive instead of proactive. The only time anything got fixed was after I pushed for it. If management is hiring people who don't follow Wendy's standards, then management itself is failing the company. UNIFORM & APPEARANCE VIOLATIONS Employees are not in uniform and are not following basic requirements: Wearing blue jeans, leggings, and sweater pants Not wearing required black jeans with belt loops Wearing improper footwear like boots and Crocs instead of slip-resistant shoes No hairnets or proper hair restraint while handling food Everyone who works there agreed to these standards when they got hired. If they are not going to follow them, they should not be working there. FOOD SAFETY VIOLATIONS This is the most serious issue. Employees handling food with no gloves No time labels on food at all Food being served cold Grease not being properly changed or maintained This is dangerous. This kind of negligence can cause food poisoning. People are paying for fresh, hot, safe food. Not food that has been sitting, mishandled, or prepared without basic safety standards. Wendy's requires food safety certification, but this store is operating like none of that matters. THEFT & INTERNAL CONTROL FAILURE I witnessed a man walk in, order food, and not pay. The employee at the second drive-thru window, a woman with braids, knowingly gave him free food. Management did nothing. This is not just bad service. This is employee misconduct and a complete lack of control inside the store. PAYMENT NEGLIGENCE I used my husband's credit card and no one questioned it or asked for any form of verification. That means anyone could use a stolen card at this location and get away with it. That is a serious issue. SERVICE & OPERATIONAL FAILURE The staff came off untrained, disengaged, and careless. I asked for my order to be corrected and was ignored at first. The manager only fixed it after I kept pushing. That is not how service should work. It should not take escalation to get something handled correctly. FALSE COMPLIANCE This store clearly only follows rules when it is time for inspections or when the health department shows up. Then it becomes "lights, camera, action." That is not real compliance. That is putting on a show. INDUSTRY KNOWLEDGE I have worked for Wendy's on both the corporate and franchise side, so I know exactly what is expected. This store is far out of compliance and not representing the brand at all. REQUIRED ACTION This needs immediate attention. Review camera footage around 10:25 PM Investigate employee misconduct and management failure Enforce uniform, food safety, and operational policies Retrain staff from the ground up Demote or remove anyone not meeting standards Put real accountability in place If employees are not going to follow the rules, policies, and standards they agreed to, then they should not be in those positions. FINAL STATEMENT This is not a small issue. This is a full operational failure involving safety, negligence, and lack of leadership. This location needs immediate intervention before someone gets sick or something more serious happens.

I visited this Wendy's this evening at 10PM to find a line of cars at the ordering station. I…read morethought hmm this is odd, but I waited patiently for my turn to place an order only to find out that they are only accepting cash?! WOW 15 mins in line to find out that I can't even place an order because they are only accepting cash! I have already abandoned your app because your restaurants have no clue about how to properly service mobile orders and now this. Thanks Wendy's for reminding me why I choose to spend my money elsewhere!

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Me gaming after I ate. I am a truck driver so I spend most of my tine in the wendys to pass time
Me gaming after I ate. I am a truck driver so I spend most of my tine in the wendys to pass time
Seriously ?
Seriously ?
She is so rude!!!!

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She is so rude!!!!

QuikTrip - convenience - Updated July 2026

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