Each year I stress about doing my taxes (and by doing I mean getting my information together to…read moregive to someone else to do). I am always stressed with trying to communicate to an accountant during tax season and usually end up filing late because of not being able to reach them/not knowing they need more information. This was the opposite of my experience this year. I just walked in with no appointment and they took my folder of information. Twice over the next few days they called and asked a few questions and were able to help me figure out what to include and what not to in my answers. Then they were done and all I had to do was e-sign. This was by far the least stressful tax process I have ever experienced. Highly recommend!

This is my first year getting my taxes done by a professional. I'm SO glad I went here! Everyone…read morewas so friendly in the office. Matt has been in the business for years and took great care of me. I was in and out in 30 minutes. Very reasonably priced - $125 after everything was said and done.

Charlotte Johnston filed my taxes in 2019 and 2020. She didn't like it when I requested a "clean"…read morecopy of my 2019 tax forms. She said that's what she gave all her clients. My previous CPA provided it. Everything I received had "COPY" across the entire page on every page. She sent another copy. Some of the forms were missing, but she did include a copy of the PAYROLL information for her office. When I called her to request the rest of my forms, I informed her about the mistake. I wonder to this day if she sent my tax forms to someone else. She also argued with me about providing her a form. The government does not provide the form until one month after taxes are due. She should have known that. She also "chastised" me for yelling at her in an email. She said I typed in all caps. Wrong again. I type in BOLD (but not CAPS) letters as I am partially blind & that enables me to see better. That was totally unprofessioinal. In 2020 I realized she had omitted a form for my 2019 taxes. She immediately tried to pin it on me saying I hadn't given her the information, but I most certainly had. She agreed to file an amended 2019 form at her expense. I waited and called twice and emailed. After 6 months I received a call from another tax agency saying they were filing the amended return. She had "farmed" it out without telling me. They emailed me some documents to mail to the IRS and told me to send it certified. They provided an address in CALIFORNIA to mail the return. At this point, everything they did was suspect, so I checked the address on the IRS website. It was supposed to be mailed to Ogden, UTAH. When I contacted them, they said they needed to update their software. Ya think??? I was so leery that I called the IRS, waited and hour and a half to talk to a human, and was told I did not need an amended return, but only needed to mail in the missing form as the taxes were paid correctly. She should have know that as well. Needless to say, will not be going back.

We used Johnston & Associates for one year. Ms. Johnston prepared our return and we had multiple…read moreerrors we called to her attention. Charlotte boasts that she touches and reviews every return close to 650 she indicated. We were treated very poorly when we asked questions and Charlotte's body language indicated her frustration by asking questions. I met her at Bob Evans in Mason as we both frequented there. I should have recognized how poorly the client experience would be after I saw how rude she was to the servers when they didn't get her eggs perfect. I learned afterwards from the servers, no one likes to wait on her fur young kind attitude. I would not recommend this firm as they're under-staffed and if it's true Ms. Johnston hurry's through 650 returns, you can expect errors as we did. On top of it we received a letter from her after our first year saying she no longer wanted us as a client. Look else where, she's an older lady who's not very kind and respectful to her clients. The Client Experience was horrible!

Best thing they could have done was sold this business. They were horrible. AEH in Mt Orab…read morepurchased the company, but unfortunately has NOT done any better. One of the worst tax organizations I have ever dealt with. Their inability to return phone calls, emails as well as poor basic accounting practices on their own, was enough for me to seek another firm. Here's the funny part, they never returned my phone calls or emails to continue to work so I had another accountant do my taxes, then AEH sends me an invoice work WORK NOT PERFORMED.

I like the fact that I called to ask a question and she was willing to take the time to answer it…read moreeven though I'm not a client. I call that GREAT service! One of these days, I am going to decide that I don't want to prepare my own taxes anymore; she'll have my business... LOL

Our family has been with Ron Delsignore and State Farm for 25 years . We have insured homes,…read morevehicles, and businesses through their office and have had an exceptional experience along the way. Tawnya and Heather in the office are always friendly and quick to respond to all inquiries. In the past 25 years, we have had a few claims and Ron's team managed them with the highest level of professionalism and efficiency. Would highly recommend Ron and his team for all your insurance needs.

I had a great experience! Ron Delsignore and Tawnya on his team did a fantastic job helping me get…read moremy cracked window fixed so quickly. They were friendly, professional, and made the whole process easy. I really appreciated how fast they took care of everything. Highly recommend! Thank you Ron Delsignore and State Farm team!

Worked really hard to make sure they got me the maximum credits. And my return was a rough one with…read morea relocation for work.

This place deserves six stars because they are awesome! Very professional and detailed I will be…read moreusing them again next year for my taxes.

Where do I begin....my income taxes were deducted electronically from the wrong account. Then my…read morechecking account number was entered incorrectly in the federal electronic payment system resulting in delinquent payments to the IRS which resulted in penalties. In error, they file twice for the first quarter State of Ohio taxes and I am still trying to resolve this with the State. My quarterly withholding has been insufficient this year and when I inquired, my questions were handled with annoyance by their payroll person. When I attempted to dialogue with the owner of the company, Paul Nenni about my experience, he cut me off several times during the conversation and "invited" me to find accounting services elsewhere. Terrible experience.

Done my taxes for several years. Quick, efficient, friendly. Speaks in terms even I can understand…read more Very reasonable fees too.

VonLehman's team of experts was so helpful! They are way better than the tax service we switched…read morefrom. They fully exceeded all our expectations!

I started having VonLehman prepare my tax returns several years ago at the suggest of my financial…read moreadviser. Although somewhat expensive for an individual, I thought they were doing a good job and ensuring that I paid the taxes owed. Recently the Commonwealth of Kentucky sent me a notice that my 2011 tax return had been prepared in error and that I owed the additional tax, plus interest penalty and fee. I hand-delivered the notice to VonLehman's office in hopes that someone from VonLehman would review the matter with the State offices and assist in correcting the error. I received one follow-up phone call from VonLehman with a promise that someone from their office would look into the notice and get back to me, but no follow-up was ever done. I contacted the Kentucky Department of Revenue directly, recieved a revised biling notice and paid the tax due. VonLehman never did follow up with me to see if the matter had been resolved. Last month I recieved another notice from the Commonwealth of Kentucky stating that my 2013 return had been prepared in error. This time VonLehman did respond to me and turned the issue over to their tax specialist. The response from him was that the return had been prepared in error and that I do in fact owe the additional tax plus interest. I feel that VonLehman has, understandably, decided to focus on larger business clients and not spend any more time than necessary on individual returns. I would not recommend VonLehman as a tax preparer for individuals or for a small business unless they are managing all of your bookkeeping throughout the year.

Horrible Service!! They do not pay attention to detail. First time they screwed up they asked me…read moreinformation about my friend & her account. I told them that they needed to contact her about her own policy. Well the only contact information we have for her is your phone number because you live at the same address.... We had lived at the same address over a year ago.. Plus she had contacted them less than a week prior to change her information because she had just moved and needed to update her renters information... In the meantime I was working on purchasing a home. I contacted them for a quote and when everything went through my mortgage provider helped me confirm my coverage and moved on with my homeowners policy. Shortly after I get a phone call one day saying that all of my policies will be cancelled that day if I didn't pay the full balance due. I was sincerely confused. I had not been contacted ONCE about having any balance due. No letters in the mail. No phone calls and no e-mail saying my automatic payment had missed. They gave me no notice!! Who does that?! Fortunately for me I budget very well and paid them that day, but its absurd to not warn someone that their account is over due and cancel their policy when they were unaware! I cancelled my policy with these people at that time. About two weeks later (After canceling) I FINALLY received my home owners policy information... The reason I didn't get it when I was supposed too.. They sent it to my boy friends address, BOYFRIEND, not married & not living together!!! Common sense would say you send it to my address that I just bought, moved into and asked you to make a change of address in your system!! Long story short they mix up peoples accounts. Luckily mine were friends of mine, but I'm guessing they mix up anyone who may have lived at the same address.. Ridiculous. If you are going to use State Farm use a different agent!!

I have been using Dennis and his crew for over 35 years. No problems. He has always been there for…read moreme. Do yourself a favor, get a policy from Dennis.