Craig was very professional and extremely knowledgeable. Especially in dealing with international…read moretaxes. He took the time to listen and was very fast. Would highly recommend! Tamara R.

Can't say enough good things about Craig! I originally contacted him about non-tax issues and he…read morespent over an hour advising me on those. He gave great advice that saved me money and time. I hired him to do my taxes and he handled a complicated situation very well, with reasonable fees. He was calm, listened and took the time to answer all of my questions as they arose. I will definitely be asking him to do my taxes going forward.

There are other agents out there; if you want State Farm, you need not use this office. I started…read morewith Bonnie when she had this office, always had good service from her, but she retired. I just changed State Farm agents, because when I had an issue recently, I visited the office and from behind his three foot wall, Jeff spoke to me and my fiance rudely and condescendingly. Rather than inviting me to sit down to talk about my situation (issue in my basement) and my policy, he was dismissive and unhelpful. Just the fact that he kept me and the Hoff standing there while he was hiding behind his wall told me he didn't want to deal with me. He seemed angry with me that I hadn't sat down with him earlier to talk about my policies, and when I explained that I work a lot, he made some sort of comment about being available in the evening to meet with me. When I said I sometimes taught until 10pm, he seemed incredulous. So, at a moment when he could have been being helpful, he was scolding me for not having found time in my schedule to sit down with him - even though I had come in to renew my policies with one of his employees and had an extended conversation with her at this time (by the way, she's a wonderful, friendly person, and I think she knows her "boss" is not customer-friendly). I do not recommend this office.

We have had nothing but impeccable service from Jeff Mundy, and all of his support staff. Jeff has…read morebeen very accessible when we have questions about our policies, and returns phone calls promptly. We have always found Jeff to be nothing but friendly, and extremely knowledgeable about all the products and services his office has to offer. We were so impressed with Jeff that we changed all of our policies (auto, home, renter's, life insurance) over to State Farm, under his care. We are continually impressed by his excellent service.

I found this company because Dave Ramsey endorses them. They were the closest Ramsey-endorsed…read morecompany in my area. I was in the market for term life insurance and getting quotes for auto insurance to compare to my current rates. I was really disappointed by how I was served. I asked for specific death benefits for my term life insurance quotes and was given quotes that didn't have the same death benefit that I requested. In regard to auto coverage, they asked for a few basic pieces of information about my car, how much I drive, etc. but didn't ask me specific questions that were needed in order to meet my needs in terms of the coverage I was looking for. For example, I drive a very old car and it's obvious that I don't need collision coverage, but all 5 auto quotes included collision coverage in the quote. Not to mention their auto quotes were above many other places I've seen. I received these quotes via email. I never went in person to their physical location. Worst of all, I was put in a group email with over a dozen other folks looking for insurance quotes. The lady who worked there asked us all in the group email who was still interested in insurance quotes and who wasn't interested anymore so she could update her email list. Again, a GROUP email from an insurance company!?! I was really excited about this company at first because they are Dave Ramsey endorsed, but I will never do business with them.

I wanted to get some information about opening a retirement account. I listen to The Dave Ramsey…read moreShow and searched for an "Investing ELP". I was recommended Stevens Investment Group by the ELP program. I gave them a call and let them know that I did not have much money to invest to begin with, (less than $3,000), that was in another account. I talked to Mark Howie. We agreed to a face to face meeting date. I was told up front that our first meeting I would not be purchasing a product until we have talked and went over several options and that I understood what I was buying. Right away I liked this and went hand in hand with Dave Ramsey's "heart of a teacher" discussion. I already knew that I wanted to open a Roth IRA. Mark went over many different mutual funds with me. He seemed genuinely interested in my financial goals and I never once felt pushed or pressured to buy or commit to anything. At the end of our meeting Mark gave me Dave Ramsey's book "Financial Peace" which was a very nice gesture but as I had already read the book I did not take it. This first meeting was in September 2015. Since then I have had nothing but excellent communication from Mark and everyone else at Stevens that I have encountered. They also offer tax and insurance services. I have not used those so can't speak on the quality. But on the retirement investing side of things, I have had a great experience.

Mark has been so awesome helping us transition to State Farm from our former agency. He even…read moreoffered me more help and attentiveness than my erstwhile agency did as we were navigating a difficult situation with our daughter's car being involved in a hit and run. I would recommend anyone to get insurance help from Mark Miklautsch. He is personable, knowledgeable, honest, and very responsive. We are glad to be working with him and his team now... Ryan S.

Avoid this agent. My opinion is that he is not honest and doesn't keep his word. We tried to go…read moreto another state farm agent, but no other State Farm agent will talk to you long if you already have an agent with State Farm. Following my complaint today, he set up another appointment in almost 2 WEEKS. I doubt he shows, and why wait about 2 weeks to respond to an unhappy customer. From my mother who is a senior citizen: An employee from this State Farm office called the first of the week to say she wanted to come out and visit and go over the changes to my homeowners policy. I was elated that finally I was going to see and talk to a real live person. She called yesterday to say the owner told her it would be much easier to give me the info over the phone. The owner is the individual who made an appointment on two separate occasions in two different years to come and visit when I complained about never seeing anyone from the office and then having his secretary call me the day of the appointment and cancel. I told the girl who called yesterday that I was disappointed that she wouldn't be coming b/c it was really important to me to go over the info with someone face to face and a phone conversation wasn't acceptable when I've been a good customer for over 6 years, have always paid my premiums on time, and have never filed a claim. She suggested I visit their office. I told her I was the customer and I wasn't going to drive to her office when I needed answers. I mentioned the two previous cancellations I received when an agent made arrangements to come and visit only to receive a call from a staff member a few hours before they were to be at my home. I told her that clearly the distance between their office and my home was a problem and I therefore planned to find an agent/agency nearer my home.

The state farm agent I had insurance with for more than 20 years Retired a few months ago. Doug…read moreZeigler's office has handled my account and arranged insurance on a couple of vehicles since then. The office staff were all courteous, professional and pleasant to work with.

After hours calls you are always routed in the wrong direction, they screw up policies when you get…read morenew cars, happened twice in last two months, they do not work for their clients but of course take money and don't provide services thats in your package so beware, waited 7 hours for a tow after hours due to their not having enough contractors, and after hours customer service did not roll over right plan so waiting 4 days for rental car which i pay for in my plan, you have to wait until claims is ready to sign off on it, they get in no hurry, bad bad bad service

Always very good service and pleasant people. I would sign up for online banking but I enjoy going…read morein once a month & seeing everyone. Sharyn (savings manager) really goes out of her way to help customers with reliable histories with the bank... something I appreciate.

Proactive and calls to review policies when they are renewing and to offer advice as your life…read morechanges

Quintin and his team are top knotch! He handles everything from my business to our cars, home and…read moreeven our camper. Thanks Quintin for being quality and trustable insurance agent!

Noah & Becky are knowledgeable professionals who continually demonstrate their commitment to taking…read morecare of their clients. They go the extra mile. The world would be a better place if there were more people with this kind of commitment. We highly recommend this agency.