Royal Jewelers is a family run and operated luxury business since 1948. I had the immense pleasure…read moreto have visited their store in Andover and had a wonderful experience. During this unprecedented time of COVID-19, they were able to craft an environment that is both comfortable and personal. Associates wear face shields and masks, following CDC protocols for proper handling and sanitation. The associate I worked with was Dan. He was extremely helpful with my inquiry on timepieces. Attentive, patient, and knowledgeable, I was even more impressed that he took the time to help me on his day off ( since the associates are not commission based) to help me find/purchase a Grand Seiko. Royal Jewelers is the only authorized dealer of Grand Seiko watches( my personal favorite timepiece) in MA. I have had multiple experiences both online and in person at authorized dealers of Grand Seiko in NYC, Texas and Florida but never had the as thorough enjoyable of an experience as I had with Dan at Royal Jewelers. I would highly recommend him to anyone. I also had a brief opportunity to speak with one of the owners of the shop. He was friendly and pleasant to speak with. I was impressed with the care he has for his business. It is rare these days to find people who truly love what they do and at Royal Jewelers, you could tell that they care about the customer and the services they provide. I've purchased several timepieces before ( mainly Rolex and Omega) and Royal Jewelers is without a doubt the best luxury watch shopping experience I have had. If you are in the market for luxury watches, ask for Dan and he'll hook you up. You should visit Royal Jewelers.

Absolutely avoid this business. I cannot caution you strongly enough. Absolute incompetence verging…read moreon malpractice. They're just there to push metal and rocks with no genuine concern for the customer. My wife went to Royal Jewelers with her engagement ring and the ring marking the birth of our daughter. She's had them for 27 and 24 years, and she left with both rings destroyed and needing to be rebuilt from scratch. The rings were joined together and she wore them often, but this past time she wasn't able to easily remove them. She wanted them resized and expected they would remove them by cutting them, easing them off and then add a small section to make them larger. Instead, after they were cut, their senior "expert jeweler" went after them with two pairs of pliers like he was using the "Jaws of Life" and tore open a 1/2-inch gap in the ring putting sharp bends and scratches all around the ring, including hard bends in the settings and basically destroying the entire ring set. Now she's home in tears with her ring, absolutely ruined by this yahoo, and needing it to be rebuilt from scratch. To make their failure even more painful for us, the ring was originally made by a good friend of ours who has since passed away. He was an actual professional jeweler that I'm certain could have easily have managed this task. When I called to speak with this jeweler, I got a complete song and dance of "Well I had to be careful not to cut her finger with the sharp edges" and "I told her some of the set stones may come a little loose". Seriously? He should have told her "I'm going to open up your ring like a pinata and you will never wear it again." And the nonchalant attitude of not my problem "well these things can happen" I got from him on the phone was beyond the pale. He could have easily slipped a thin strip of stainless steel under the cut to protect her and eased the ring off. Or, he could have cut the ring on both the left and right side so it would come off in two pieces. This is a simple job that just needs some care and can be done in many ways. Royal could have done better with bolt cutters! So, I would say to any potential customer, Royal Jewelers may be suitable for retailing pre-manufactured items or working on costume jewelry, but for anything with sentimental or monetary value just stay away. And to Royal Jewelers, I just say this, if you cannot do a job right, then just say so and don't take the job.

Very disappointed in the work they did and when the piece broke they do not guarantee any work…read more They said I needed a new head for my diamond so I said to do it - well it came apart again after only a few months and now I would never use them again- Still don't guarantee the work even though I spent $300 in new repair.

they removed quality diamonds from bracelet and replaced them with garbage…read more have been going to them for thirty years. At first I was stunned then I felt violated and betrayed. Then I felt anger and finally I just felt disgusted. I can never retrieve my stones and have accepted that. life has a way of settling these wrongs and I know Karma is real .

Very honest and upfront in their transactions. This quality is very important when choosing a…read morejeweler.

Alex and the team helped design my engagement ring and I couldn't recommend them enough! From the…read morecreativity and attention to detail to the overall personal touch, made for a great experience.

just now New…read moreRecently, I lost my wedding ring which had never come off my finger since the day I was married In June of 1989. All I can say is that I was pretty distraught at the time because I never thought that I would be able to replace it exactly. Then I remembered great experience I had A few years ago when I had to resize some jewelry at this jewelry store. Luckily, my wife's rang was the same as mine so we took a few pictures And sent them to this jeweler and magically they were able to replace the ring with an even better model. All I can say is there is one word that tells all about this jeweler and that word is quality. Check out the picture below.and you will see what a great job they did helping me to replace this very important piece of jewelry that never came off my finger for nearly 35 years. All I can say is the ring that they made for me is better than the original and when they say they make custom jewelry, they don't just make regular custom jewelry. They make stupendous custom jewelry. That said, I am telling you go to the showroom and talk to Amina because she is a superstar. Before you buy any jewelry check out what they have to offer because everything they have is unique and of very high quality. I was very sad when I first reached out to them, but they may be very happy with the quality of product that they created from scratch. Check out the picture below for proof.

I'm truly sorry to write this review, but my patience is gone. I have had continuing issues with…read morepoor communication - calls and texts not being returned, prices not being provided, etc. It hasn't been just once or twice and it's unprofessional and uncomfortable to have multiple pieces of jewelry there and no one replying. Over a week ago I received apologies but it is still happening. It only takes a few minutes to reply - saying you are busy is not an acceptable excuse. Additionally, one item was not completely repaired the first time. Frustrating. It's disappointing to read good reviews and have this kind of experience. I've left another message and sent another text - PLEASE reply so that I know what is ready so I can pick up my jewelry.

I was able to visit the MC studio for their 2025 Bridal Week event, and all I can say is you MUST…read morecheck out this jeweler! Multiple of my friends have gotten their engagement rings and wedding bands from here, and I can see why. The unique dainty styles are stunning, and you can really see the care and attention to detail that goes into hand crafting each piece. The staff were incredibly welcoming, knowledgeable, and really trying to help each customer find the right item for them! Would absolutely recommend checking out their website or doing a consultation with MC.

Absolutely OBSESSED with my rings from Melanie Casey! I was engaged for almost 22 months, therefore…read moreI had a lot of time to search for my perfect wedding band(s). I kept coming back to MC, especially after researching and learning about how ethical these diamonds are. The options are so unique, and I love the Morse code products for future band ideas. The communication throughout the process was excellent and the order arrived on time. Will be purchasing more bands from here in the future!! Thank you for my PERFECT bands!

We were long time loyal customers even recommending to many others. However after a recent…read moreexperience by my fiancée and her friend being treated unprofessionally and rudely by the owner that has unfortunately come to an end Our friend attempted to address the situation and the owner wrote to her dismissively offering her to come back to the shop then deleted the instagram post our friend had commented on and our friend was immediately blocked

My favorite woman's clothing boutique. Stephanie and all of…read morethe staff make the shopping experience very individual and special. The store carries numerous great brands and prides itself in dressing you from head to toe. A great find in Andover, Massachusetts!

I brought a liberty head 10$ gold coin in. Owner said he could only give me value of the gold and…read morehe offered me $450. I left and went to Boston bullion in Burlington ma on 101 Cambridge street. They said they could only give me the value of the gold and they gave me $575 cash. You be the judge!!!

From the owner: We buy your unwanted or broken gold and/or silver jewelry. We buy gold and silver coins. We buy…read moresterling products (jewelry, silverware, flatware, candlesticks, etc, etc.). We pay cash for your gold and silver.

At last I've found the answer to many of my beauty questions…read more I received advice on makeup and skin care from an individual who believes as I do in products which are not only good for your skin but also do what you want them to do. The accessories are unique, too. Great find.

What an incredible store with wonderfully beautiful things for sale. The price ranges so there is…read moresomething there for everyone. From hair accessories to handbags to unique (local made) jewelry to gorgeous things bridal, my daughter and I make a point to visit often to support this great store in Andover and because we are hooked!

Brought in an old necklace and traded it in for a Miami Cuban 22 inch chain which I absolutely…read morelove, also they gave me a great deal and very good to work with. Only place I will go

Great selection and amazing service please visit for all your jewelry needs they are opened Tuesday…read moreto Sat

Leo & Lisa are fantastic. They are extremely knowledgeable, highly ethical & very reasonable. I…read moretook 2 of my Cartier watches in for various needs rather than driving to Boston or NYC. They took care of the repairs and also advised me on another vintage item that needed attention. Their inventory of beautiful gems and settings are excellent and great for special gifts. Re-sizing/redesign/refitting of wedding rings is also a special skill. A+ all the way.

Great service. Did exactly what I wanted and listened to my concerns with some suggestions. Highly…read morerecommend.