Was referred to this company by an IT person where I work. This place works and fixes hardware issues on all electronics devices EXCEPT TVs.
My referral called the company while I waited in her office. I got the address and drove there after 5p on a Friday. The store is easy to miss because it's in an unattractive "strip" mall on Popular Level just south of Indian Trail. Once I parked and went inside, I joined several other customers who were either waiting to get their devices or waiting to give their devices. While the waiting room is small, their are chairs for people to sit.
The limited (in number) staff gave each customer personal attention. There was one person, who was extremely aggravated, giving the staff a hard time. The staffer expertly tried to deescalate the emotions of the customer. Her skills and tone of voice were the epitome of calmness. I understood the information that she told the customer about his device, but he was already way too frustrated to listen. He spent a few minutes kind of yelling at her. But she remained calm and professional. I thought to myself, " this is the type of person that I want to work on my electronic device".
The tension in the waiting area dissipated once the irate customer left and everyone sighed a little relief . Because the waiting area is so small, people just know who is next in line. Plus, I think the staffer keeps a mental note of it also. I offered my device, it's charger and a description of the problem. She told me that the technician would call me after he looked at and determined the problem. However, I should call them if I haven't heard from the technician in a few days. I'd already decided that I'd have to call them, given the bustle of customers in the waiting area. This was fine.
A few days later, I called and returned to pick up my device. It was fixed! Plus, the technician gave me advice on ways to prevent the unfortunate occurrence from happening again.
I really like the professionalism, and customer service. I will bring any broken device to be repaired here.
I could remove one start for location and parking...but I won't because the customer service was so outstanding. read more