Would give this place zero stars if I could. This was honestly one of the worst experiences I've…read morehad, and I would not trust them with your car. After going through their car wash, I noticed significant scratches on my vehicle that were not there before. These were not minor marks--they were very noticeable and clearly caused by something abrasive. During the wash, I could literally hear how aggressively the brushes were scraping against my car, which immediately concerned me. The pattern and type of scratches left behind are consistent with bristle scratches from their equipment, not anything else. When I brought this to the manager's attention, he was extremely rude, dismissive, and unprofessional. Instead of taking a moment to actually listen or inspect the damage with concern, he immediately became defensive. He kept circling around my car and repeatedly claimed that my vehicle was already in "bad shape" and had pre-existing scratches--which is completely false. My car did not have these scratches prior to coming here. He then went even further and told me that the scratches were my fault. He tried to blame me by suggesting that I must have placed something on top of my car and that it slid off, causing the damage. That explanation makes absolutely no sense given the visible scratch patterns, which are clearly consistent with the bristles from their brushes. What was most frustrating was his refusal to take any accountability. He said, "If it was my fault, I'd apologize--but it's not," and made it clear he had no intention of helping or resolving the situation in any way. There was no attempt to offer a solution, no apology, and no basic level of customer service. Overall, this experience was incredibly disappointing. Not only did they damage my car, but they handled the situation with complete disregard and disrespect. I strongly recommend avoiding this place if you care about your vehicle.

The service and quality is great for their pricing. The staff does a good job with scrubbing before…read morecar goes into wash and there's always someone to help service you at payment area so it's very easy and convenient for customers. I'm so happy Apple Pay and digital services launched so now it's even more convenient because I no longer have to pull out my physical card.

This place is the worst car wash I have ever been to. The customer service is awful and the prices…read moreare ridiculous. I came to get my car wash and the first time I got it was there were heck of dirt spots on my truck. I complained to one of the employees and he told me to go back through again. I went through the car wash again and the employee was rude. He was trying to rush me through to wash I had to stop and make him wash my car again. After this I will never come back to this place. The car wash is trash and the staff are very rude.

Wow. It's true. You get Triple Crown Service here. Gavin made sure every detail of the experience…read morewas top notch!! Hurry in for GREAT SERVICE!!!

I always receive professional service when I get my oil changed and fluids replaced. The added…read morebonus is a very well done car wash when it's over. I've been coming here for several years now and I'm completely satisfied.

I have been coming here for over 9 years. Today the cashier was very rude. No one has ever been…read morethis disrespectful in the 9 past years since I've been coming here. Zoom please retrain your staff on customer service. (Hammer lane zoom cashier)

I really liked at the end the gentleman wipe the water spots off the car so well. Those gentleman…read morewere so nice. My car looked great after that good car wash. I plan to use this service again.

I would give this place 0 stars if I could . the track never took my car . So my car did not move…read more. The young man pressure washing the cars told me I would have to circle back around . When I exited the car wash I noticed two big scratches . I immediately asked to speak with the manger the night manager Andrew told me there was nothing he could do about it but give me another car wash and told me to come back at 7:30 am and talk to Lawrence and they would make it right . I then requested Lawrence contact information so I could get a hold of him ( he gave me a fake phone #) The next day i called in late to work so I could be there at 7:30 am . When I arrived Lawrence was nowhere to be found . So they referred me to Ernesto . Ernesto immediately tried to switch the blame on to me . He and the other employees started looking at my rims which have a little curb rash on the edges . He then told me I was lying and accused me of hitting a curb and trying to pen it on the car wash and that there Carwash was not capable of causing thous marks because the rail was plastic . So we walked into the wash and I pointed out all the paint and tire scraps along the rail and measured the height of the many scuff marks on the rail vs the marks on my rim . It was an exact match . He then told me he wasn't the manager he was just the day time supervisor and that I could leave my name and # and he would have Lawrence call me . Two hours later I get a call from someone telling me he was the manager asking me what time I had my car wash . So I gave him the information . Then he called back 15 min later to say he watched the video and it was my fault because I hit my breaks and that there was nothing they would do for me . So I asked if he was Lawrence and he said no he was the manger . So after asking him for his name 5 times he said he wasErnesto the manager that Lawrence was the owner . So on my way home I stopped by the car wash to see if I could get ahold of Lawrence and it was the same Ernesto from earlier that said he was the supervisor . I then listen to why he said it was my fault again . He then admitted that he seen on the security cameras that there was no scratch on the rims when I entered but they were there when I exited but it was my fault because I hit the breaks . Then I requested to see the video and told him if I hit the break the break lights would light up . His face just dropped he know he was caught in another lie . So he said he didn't have access to the cameras and that he would have Lawrence call me . I have since stopped by there 2 more times and left messages for Lawrence with no response from him .

Very helpful when needed got a membership here and if you want to do your own drying off tell let…read moreyou use there towels works great

This place is OK it's not great but it's not bad. I will say the one thing they need to improve on…read moreis scrubbing a little bit better on the hard to reach areas like the review mirrors the front and the back of the car the guy did clean, but I think he just needs to put more elbow grease into it because when I put my van through the wash, it was still dirty on those areas. The vacuum area is amazing. I will say I love the set up but all in all it's not a bad place if they just improve on the scrubbing in the beginning of the wash, I think this place will be a really great car wash.

They offer $5 car washes through the drive through. I was surprised, must be some kind of promo…read moreplus it has free vacuum and they hand dry your car. Great deal and quality service especially with the prices these days!

Great self car wash. Everything is always clean and vacuums are complementary with car wash. Water…read morepressure is great and vacuum suction is great too. 100% recommend

Well we brought our New SUV to get its first Wash But always brought our other cars here. The…read morefront desk girl is always so nice. we told here that we just got back from Disneyland 8 days and our SUV was really dirty from driving down South. We recommend this place so much. Plus you have to give it to those hard working people wiping down our cars. That's a hard job. Bless their hearts . Yea our SUV is done .

To Whom It May Concern,…read more I am writing to document an unresolved vehicle damage claim involving Zoom Car Wash in Stockton, California. Over one year ago, my vehicle was damaged while going through Zoom Car Wash. The incident was reported immediately, and I was told Zoom would take responsibility for the repairs. I was directed to use a specific body shop selected by Zoom. The body shop later advised that the damage could be resolved by removing and repairing the hood, a repair that could be completed within one day. Despite this, I was told the repair could not move forward due to parts being on backorder. More than one full year later, my vehicle remains unrepaired. During this time, I have made multiple attempts to escalate the issue beyond local management. I have repeatedly requested contact with Zoom Car Wash's corporate office, but I have not been given access to anyone at the corporate level. I did speak with Mr. Sanchez, who identified himself as a manager, and explained that after such an extended delay I no longer wished to use the body shop Zoom required. Despite these efforts, the issue remains unresolved and I have still been unable to reach corporate decision-makers. Accidents can happen, but leaving a customer with unresolved vehicle damage for over a year -- while refusing access to corporate escalation -- demonstrates a serious lack of accountability and transparency. I am posting this publicly in hopes that someone from Zoom Car Wash's corporate office will finally reach out and resolve this matter.

I love going here for a quick cleanup. I get a great deal for a wash, pat down and vacuum up on my…read moreown conveniently. Friendly fast and affordable Location is convenient on a busy street next to a gas station with side entrance to other stores and restaurants near by. I like how easy and fast a visit is and gets what I need done because I'm a busy bee too

Went for the first time due to the high ratings and was surprised it wasn't what we expected …read more.. staff weren't that helpful cheerfully, car was still dirty on back bumper, you have to vacuum your own car. We thought staff do that... also the guy who wiped the car down didn't do a great job. We will go to the one near N Tracy blvd

Unfortunately after the new car wash was built, there have been a number of problems and…read moreimprovements that could easily be foreseen but we're not included in the original build. There are still some dangerous areas. I've been there about 10 times since the new car wash was built. Wash quality is very inconsistent primarily because sometimes they'll have two people in the pre-wash area when you'll get a pretty good wash. Other times they'll only have one person who really only pre-washes one side of your car and never even sees the other side. You can count on a pretty bad wash job if your car is fairly dirty. The machine itself does a pretty good job although the old system worked better. The drying is done pretty well too. However the price has gone down compared to what it would be with the old car wash still in service today due to the higher labor that would have been needed for it. But it also provided a wider range of services and did better quality, which I'd be happy to pay for if it was still here. The dangerous area that I'm referring to is as you pull into the car wash entrance in the afternoon the sun is directly on your windshield and you cannot see the track you have to line up with, the person inside or any of the signage. If the windshield is dirty, as in the reason you're coming to a car wash, you really can't see anything until you get far enough in that the shadow of the building covers your windshield. They really need a canopy that extends out from the building about 10 to 20 ft. It's only a matter of time before something bad happens there, either damaging a car or worse yet a person. I don't know how they can't foresee that. I miss the old car wash and the people that work there, but I guess this is progress.

The rinse cycle is not working. My truck was covered with soap after leaving the wash. They…read morerewashed it but didn't get the rinse or the blower to work. No one in charge. Left with dried soap on my car. I have 3 vehicles and I used this location multiply times a month. I will now go somewhere else. equipment here is not working correctly.