Dear Quick Quack Customer Service Team, I am writing regarding my recent membership purchase at the Quick Quack Car Wash location on Monroe Road in Houston, Texas, which opened about a month ago in May 2026. First, I want to say that I have been very pleased with the facility and the service so far. The location is convenient, and I was excited to become a member shortly after it opened.However, I am disappointed with the way the membership promotion and billing have worked out. In May, I was sold a $39.95 membership with the understanding that I could add a family member for $22. Since then, for more than five days, the location has been offering free washes to the general public. Meanwhile, I have already been charged $61.99 for my first month of membership. I understand that grand-opening promotions are often used to introduce a new location to the community. Still, it feels unfair that customers who committed early and paid for a membership are being charged while non-members are receiving the same service for free during this promotional period. I would appreciate a fair adjustment to my account, such as a credit, refund, or extension of my membership to account for the period during which free washes were offered to the public after I had already paid. I believe this would be a reasonable way to recognize customers who supported the new location by signing up early. Thank you for your attention to this matter. I look forward to your response and hope this can be resolved in a way that maintains my positive impression of Quick Quack. Sincerely, Tywanna Glapion read more

I paid $40 a month for membership and if it's late they still take it out they try every month they out your money and they got my money and that was only used I was able to use it for a week and a half and then they try to charge me $40 again. service sucks very rude Very very rude they were just like well we'll cancel you instead of just trying to help me trying to get my money very rude do not go to this place do not get membership do not go get a membership !!!!!! read more

Gavin at the Provo, UT location off 800 S 700 E, was so helpful and kind. We LOVE Quick Quack!

I bought my new pickup truck March/2026- same time I opened up a membership. At 1st the car wash was excellent, I would take my truck to get it washed every weekend. Then suddenly little by little I kept noticing a lot of scratches kept appearing. (I don't drive/travel a lot) so I know it's not from driving. it's the car wash!! i did not mentioned it to management because I already know they wont do nothing about it. So I called my insurance company to settle it. Anyways. Not recomended to get your car wash here daily or NEVER. read more

Aden is the king please come they are all so nice and the car is so clean. Also, buy the summer linen.

The pressure of joining their membership is ridiculous! I went to get a car wash, only wanting a single wash, and the guy at the window kept trying to get me to join their membership. Keep in mind, I only wash my car once a month at most, so why would I pay $25 a month when a single wash is only $13? I don't mind people trying to make a sale, but after having him give me annoying jokes making fun of the Army (I'm a veteran and it's in my license plate), I then had to tell him no about 8 times before he finally stopped. And it wasn't an "ok, I understand", it was a "why did you cut me off before I finished my sentence?". I simply replied with, "I know what I want and I don't want that. No means no." Don't go there. There are plenty of other car washes with people that don't push a sale after you explicitly said you don't want it. read more

My go to spot for my car washes. I have a monthly membership and this location is nearby. They are always friendly. Can't beat the price for unlimited cat washes and free vacuuming. read more

If I could leave negative stars, I would. The experience that I've had with this car wash has been absolutely wrenching. I advise everyone not bring their cars here. I went to get my car washed a few weeks ago , I always towel dry my car because I do not like water spots because of this, I always notice new scratches or knicks. I went to the manager Chris and I let him know that I believe their equipment is damaging my car, before asking about the damage I was referring to, he immediately says and points to my hood at two scratches going sideways and says their machines cannot make these type of scratches. I let him know that I was not talking bout those, although I do believe they happened there as well. I was referring to big huge long streaks that are similar with their drying process as well as brush like scratches. He then proceeds to tell me that again, their machine cannot make scratches like that and all incident reports go through him, and he would deny it because the damage doesn't align with their machines. He also said if the scratches were done by the machines, then scratches would be all over the top of the car as well, so we look at the top of the car and those scratches are also on top of the car. There's nothing else dragging across the top of my car except their equipment. He takes the incident report and says that he will be in contact within 48 hours, an entire week passes and I get a random phone call from a random man that I've never spoken with claiming that my incident report was denied because again the damage does not align. I have called this Steven Auturo back multiple times and he has not said anything or returned my call. The day I received this call, I went back to The car wash in hopes To talk to Steven and the manager, Chris said that he is actually not even a employee of this car wash. He works off of the one on 249. Chris threatened to call the police on me multiple times for literally just asking for information. I called the corporate number and they only handle memberships. Chris has failed to provide me with any information to further escalate this. I'm so sad how I've been treated by this company and how they have handled the damages that they have made to my vehicle. It's been weeks nobody has reached out, even after requesting the regional manager. Their base argument is that their machines cannot make scratches going sideways, but they do not provide any evidence of the scratches that their machines can make. PROTECT YOUR CARS!! AGAIN MANAGEMENT CAN REPLY TO GOOGLE REVIEWS BUT NEVER REACH OUT DIRECTLY. It's actually absurdly unethical how they are running the car wash. DAMAGING VEHICLES IS WHAT THEY DO!!! Read other reviews, I am not the only one. read more

I have to upgrade my review of this Quick Quack to 5 stars. Recently I needed my car washed at night because of a situation out of my control and was pleasantly surprised that QQ stays open until 9 p.m. every day. A few months ago I joined their monthly unlimited wash club and staying open that late really proved convenient for me that night. Rarely would I ever want to wash my car at 8:30 at night but this time I did. Add to that the fact that they open at 7 a.m. means it's very convenient to stop by. This 5 star review builds on the friendly employees who are always well dressed including wearing ties, the clean towels at every vacuum bay to use to wipe down your car if you need to, the complimentary disposable wipe they give you for the interior and the reasonable prices they charge. QQ is different than their competition and that makes them better. read more

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staff was friendly. Service was quick stations were clean. Everything went great. I would definitely recommend a membership.

Location was responsive and very professional. They addressed another locations issue and provided assistance in trying to resolve.

My wife and I are both Quick Quack members so we appreciate the value we get. The line at this location isn't very long. It takes about 2 minutes to go through the actual car wash. The staff here are friendly and weren't pushy when we bought our membership. This location: vacuums work well, clean area and towels are readily available. However the employees are able to help get more. read more

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I attend this car wash multiple times a week have been doing so for three years on one occasion couple of months ago I experience some damage to one of my wheels, but didn't make a big deal about it because it was minor. However, today I once again got guided in by the attendant, whom told me to proceed going straight then I felt my wheel hit something. He then after I hit something directed me to steer to the right, when I did I immediately felt a jerk in my vehicle and heard sound of metal scratching my wheel. As soon as I exited the wash, I checked my wheel and sure enough there was a tear in the rubber and a new big scuff on my wheel. I asked the manager to take a look and inform them that this wasn't the first time to which he was defensive and said he can't go back into any prior Incident which I understand, but I wanted him to know that the other tiny scoff also happened There I just didn't complain! Might I add that my car has less than three 3k miles On it and I average out about 500 miles a month and am super careful with my low profile wheels The most upsetting part about this is the manager immediately told me "that it was impossible that his Machine did that because it's covered by rubber and he can file a claim but he can Assure Me that happened elsewhere and they wouldn't cover it but he'd give me the paper anyway I walked to the entry and you can clearly see as the track has exposed metal and the jagged corner of the broken rubber can easily cut you with enough pressure from tire rubbing against it can surely cause a tear In so disappointed that this happens but even more disappointed at managements read more

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Best customer service ever from two of the nicest guys! Thanks to Javier and Adrian at the West Rd location. Super kind and professional.

They staff are very professional and knowledgeable about the offered products. I definitely recommend!

There was trash everywhere on the floor employees walk by they don't bother picking it up or telling the customer to put the trash where it belongs other than that the wash was good read more

Quick Quack Car Wash - Trash everywhere in the vacuums floor - Car Wash Near Me - Houston, Texas

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Great experience. Fast,friendly,clean and efficient. I would enjoy some drying cloths in vacum area.

Love this place. Quick and efficient. It's my go to place to keep my ride looking nice.

Scam!!!! I stoped at a new location and got a membership promotion stated that it would be $10 the first and second month and after that it will be $20. I barely have this membership for three weeks and I already got charged $38. I mean just say the truth maybe I would've kept the membership if they would've told me the truth but I canceled. read more

This morning Chase was the cheerful attendant greeting me at the car wash. Recently I upgraded my wash preference to include the ceramic wax option as per another helpful attendant Erin's suggestion. Wheels seem easier to keep clean and I love the bead. While pricing is right for this premium drive through car wash, the service becomes more affordable as you add additional vehicles at discounted rates. Thanks Quick Quack! read more

An update! 3-4 days after I posted my initial review, the manager e-mailed me basically accusing me of giving him an incorrect phone number (the number he put in the e-mail was correct). He finally texted me the information for the person they said they would pay to handle the repair to my vehicle. It took three tries to finally reach the person they said would do the repair. He said he was busy that day but he would be able to come by a couple of days later to handle the repair. I have not heard back from him since, and it has been 3 days. During the middle of this, the original manager texted again asking if I would take down my original 1-star review... I don't expect that this car wash cares enough to make this right, so I'll leave this here as a warning. Nine times out of ten you'll probably be fine at this place. But that one time they have an issue, they won't do anything to make it right. read more

Amazing service and good prices! There are always fresh towels when I need them and they give out free air fresheners, sometimes!

Should really get no stars. 1st the brush rotation going in should be the opposite direction of vehicle travel clockwise. They have them set to the same direction of vehicle travel counter clockwise. So when you go in with your side mirrors closed; the brushes will yank them opened and then some. Might not be a huge deal with smaller vehicles, but when your in a pick-up, SUV, Van WATCHOUT. Managers talk out of their asses thinking that one is an idiot and don't know better or not mechanically inclined. Upon submitting the incident and QQ reviewing the footage they determined that the blower blew my mirror cover off and that it was a manufacture defect. But what they haven't seen or told me is what happened upstream of the carwash before I got to the blower. With all the soap, water, condensation and misting, how are they only​ able to see just the blower/dryer area. They denied my claim and would not divulge or send any information that I presented when I state my case. The higher ups made the manager of the Mortan Ranch store tell about the denial because they dont have the HUEVOS to talk to me themselves. Customer services blows the huge one! read more

The service is fine, and so is the wash. My only complaint is the cancellation of your membership. If I cancel my membership, it's for a reason; I don't have the luxury of buying it every time. So when I hear I've been given a free month, I think that's cool. It doesn't mean charge me after the free month ends. To me, that seems very evil, especially when you can't get a refund. read more

Great friendly service amazing car wash. The team there is so amazing and super friendly and they are so fast to get you in and out. They always have towels and their vacuums are super amazing. read more

Update: The dealership gave me the estimate that I have to you (more accurately the previous person representing this location). They were concerned about the mechanism inside the mirrors. I don't know anything about auto body work or auto mechanics. This is why I reached out to the professionals and did not take the word of the manager of a car wash with his own best interest in mind. I would like to hear why you think the dealership now has a different story. What do I gain from all of this drama? I just wanted my husbands truck back to the state it was in before I went through that wash. And yes, 'all or nothing' should include the damages caused by your wash. Not just the cheapest part to replace. read more

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Do not go to the new quick quack in Richmond on 1093. This place is new. During the grand opening it was awesome. I am here on Saturday the 23rd of November. I went through the car wash and my truck came out looking worse than when I arrived. They run you through the tunnel so fast the soap doesn't have time to do what it is supposed to. I looked at everyone else cars and same thing. What a disgrace on quick quack. read more

Great car wash. I use the Alvin and Spring locations and both are great. Alvin is newer and does a great service. Fast and reliable every visit read more

I'm so incredibly pleased! Somehow I mistakenly signed up for the unlimited membership and didn't notice for about three months. I will go once in a while but never sign up for the membership. When I called customer customer service, Damien the representative was so incredibly understanding and helpful and because I hadn't used it all that time he refunded the past months I didn't use and canceled my membership with no issue! I have nothing against the membership, they always do such a great job of washing my car when I'm there and the self vacuums are incredibly helpful! It's just not something that I'm looking to pay for right now. 10/10 recommend this car wash and if you're looking for a good deal on an unlimited membership, it's definitely worth it because they do a great job and cancellation is so incredibly easy! Thanks Quick Quack! read more

This location is the cleanest and most well stocked that I've visited. The staff is friendly and helpful and not pushy. Even though it's not the closest to my house, I'd return here every time. The car wash gets my car cleaner than the competition as well. Win win. If you stop by and he's available, ask for Chris S if you have any questions about memberships!​ read more

I like getting my patrol care washed as well as my personal vehicles however I don't like always being asked if I want a membership when I really don't go enough times. read more

Went to quick quack on Wednesday got a car wash noticed yesterday that there was a hole in my mirror went over to talk to the manager at the location today her name is Casper and was told that I could not file an incident report because I left the property within 30 minutes of the car wash. I called the Utah office and was told that was not the case to go back and file an incident report at the location, and they will review it so I went back and spoke with Casper filled out the incident report and she told me there are signs posted stating that if your car is over five years, your claim will be denied I'm just waiting for my claim to re-reviewed but it doesn't matter. I'll never go there again. I have heard so many horror stories about this place and I should not have have gone Anywhere the manager is very unprofessional. She has no experience in Customer service at all. I've seen so many reviews on Better Business Bureau. I will file a claim with a Better Business Bureau as well, and I may take them to court. read more

Great car wash very fast and leaves your car clean and shiny! The vacuums are amazing and easy to use without turning off or putting coins in the machine. Friendly staff and very helpful we recently got the membership and this way we just stop for a quick wash before heading out and it's perfect with our on the go life. Very entertaining for my little ones too!!! read more

I've always found them very courteous, respectful and I like the damp cloth you're given to wipe down the inside of the car. Good value.

My vehicle always comes out clean with a wipe down or not! All the other establishments around Magnolia that wash cars don't wash right or damage your vehicles. read more

I love it, it saves time and money... Al at the West Rd. location goes above and beyond to satisfy the customers... read more

Vacuum area is filthy. No touch up towels. Not worth the money. Glad I did t sign up for monthly membership.

The staff was friendly, and the appearance of my vehicle is exceptional. No issues at all.

Always something wrong at this car wash... always. Today the workers forgot to turn on the vacuum system. How hard is it to get the wash up and running ... prob gonna cxl my membership. Wash misses on the passenger side on vehicle ... was told the brushes dont operate right but it's being fixed. 2 months now. Skip this one folks... bot worth the frustration. read more

I used to work at a car wash so I understand how hard it could be to tun and operate a car wash efficiently. Once we heard that this location was opening that was all that would be talked about. Some of the loyal customers left is to start coming here. After leaving the car wash business I decided to give it a try. I was definitely blown away by the quality of the equipment,wash and the strength of the vacuums. A huge plus at this location is Destiny and the rest of the crew, they are so friendly and have great customer service! I would definitely reccomend this car wash! read more