The staff is rude and condescending. They keep adding more and more fees. I am 2100 dollars on the…read more5000 dollar loan and they closed it because I wouldn't give them another three dollars for IRS taxes which I don't pay since I am disabled. They are refusing to give me back my money. Saying "it's not possible" when I asked for a refund on money that I spend trying to get the loan. The staff is rude almost bitchey. Would never recommend to this company to anyone. The lawyer which was to delivery my cashiers check never delivered it even though he was paid 600 dollars to deliver it. No phone call no email just did not show up. Renee' Klein

I gave this Company 1 star because the not zero star. I expected them to review my application yes…read moreanswer, but they do opposite site. I received email that I was approved for Loan. Did not received the fund, and I called after for 4days. I was told it was disapproved. No call no email ricidilulous customer service.

Finally opened my account! Carissa was awesome. She answered all my questions and if she didn't…read morehave it she found it! I didn't walk out wondering anything or forgetting to ask because she handled it all. It was as smooth as can be. My brother and I walked out and both agreed that was a great experience. Danny the manager came over to introduce himself and asked if I needed anything and wanted to make sure we were happy with it all and truthfully I would probably just come visit to say hello!

I've been with SchoolsFirst a long time now (over 30 years), and I have to say that I am extremely…read morepleased with them. I've had memberships in several other credit unions, but SchoolsFirst definitely stands out. Every dealing I've had with them has been pleasant. They genuinely seem to care about their members, their rates are always competitive, and they have quite a few good products to offer. They're my goto financial institution, and I'm glad after all these years that I have been able to rely on them.

Nathan is exceptional, very attentive very professional took care of all my needs and even got me a…read morebottle of water. I recommend the Mission Viejo branch to everybody and see Naethan.

Extremely disappointed with the mortgage underwriting team at OCFCU. Despite providing clear…read moredocumentation and citing specific Fannie Mae guidelines (B3-3.7-02) regarding business cash flow, the underwriting team ghosted me for a week, and their manager Monica Partida refused to apply standard industry add-backs, resulting in a wrongful denial. OCFCU went back on their word after I was promised by my loan officer Jennie Jacobson. that OCFCU would apply standard industry add-backs to my income. While she promised to use standard industry add-backs to secure my application (and Hard Credit Pull), they then fundamentally changed the "rules" during underwriting to deny the loan. Indeed, the entire culture at OCFCU is decayed with failed communication at each level. Even after escalating my credit appeal to the executive board, I was ghosted for two weeks with zero accountability or rebuttal. The executive board (Kathy Jumper, Donald Carazo and Jeff Harper) never sent me a single message acknowledging my escalated complaint and appeal. My appeal was affirmed and singed by OCFCU fourteen days after the fact and coincidentally the very same day I told them: "Too late, I will be publishing my bad experience with OCFCU online." Although, instead of simply emailing me an update, they claimed to have snail-mailed me the response to my appeal--nothing was ever received in my mailbox. If you are self-employed or have a complex income, save your credit score and go to a lender that actually understands modern secondary market requirements. UPDATE (May 13, 2026): After escalating this matter to the Executive Board and the NCUA, the Chief Lending Officer Jeff Harper personally intervened to make right on the misrepresentation of underwriting standards. The Credit Union has since facilitated the removal of the hard credit inquiry. While I appreciate the eventual accountability from leadership, I do believe the initial process for self-employed members remains flawed. 3 stars for the resolution, 1 star for the experience.

This review is for Johnny! I came in because I needed to verify a new credit card. 5 stars to…read moreJohnny for all of his help. He made so many phone calls and was so pleasant while helping me unblock my card. A star off because of the tedious process just to get my account verified. I've never had to do this and it was a lengthy inconvenience.

Always the best Food and very friendly wx elent people. Thanks Hiugo!!! Every holiday we get food…read morefor 12 we love it

these 5 stars are not really for BMO but rather for ms Sadala , retail relation ship banker, at the…read moremission viejo branch. she helped me recover funds I lost due to fraud. the fraud department, except for the final person Ms Sadala, spoke to seem to be a pretty clueless bunch. it took ms Sadala over an hour and about 6 people before she found someone who would listen. I probably would be out this money if not for Ms Sadala. I highly recommended her if you need assistance with anything at this branch. thank you so much for your help Ms Sadala!!

This is the most inefficient bank I've ever experienced. The tellers can't even produce a cashier's…read morecheck without a manager. Waited for 40 minutes for the manager to get out of a job interview - he prioritized that over several waiting customers. Terrible service. I bank with BMO in Canada which is a completely different experience.

Terrible! If I could give negative stars, I would! Do not trust this bank as the executor of your…read morestate! From our experience, the lady upstairs does not follow what is being asked the person receiving the inheritance regarding payments, communication was less than, when monies would be delivered and actuality, it took four months longer with once again no communication.! Less than professional, made us feel like we were a bother and it just flat out rude with no customer service skills!!! Stay far away from this bank for your estate planing!

I need to echo some of these complaints regarding the Laguna Hills branch for FMB. While the SJC…read morebranch personnel have, with very few exceptions, always treated me and my family with respect and dignity, the same cannot be said for the Laguna Hills branch. In general, the staff are cold and indifferent --on a good day. Otherwise the culture is demeaning and pedantic. On a recent interaction, this branch put a hold on an ATM deposit without any notice or communication --not even as a courtesy. As a result, they returned some payments, which set me back several fees. The thing is, they never held my ATM deposits before and this blind sided me. I could have deposited more funds or transfer from a business account. When I have interacted with the branch manager before, he basically berated me and threatened to close my account. Essentially, his attitude was WE DO NOT WANT YOUR BUSINESS, CONSIDER IT YOUR PRIVILEGE TO BE HERE.

My phone was stolen therefore I immediately decided to stop by at The Mission Viejo branch to…read moresecure my accounts. The customer service reps Andrea and Christopher were just amazing!!!!! They took their time to assist me in such stressful situation and they went far beyond my expectation!!!!!!!!! Their professionalism and dedication are just truly and strong A+++!!! Thank you so much NAVY FEDERAL for having such GREAT team members!!!

Very nice Nave Fed location. I came in today Monday around 9:20 am to open up an account with them,…read moreunfortunately I was not able to, but regardless, the staff was very welcoming, helpful, and kind. ATM located up front. Good amount of parking. Only complaint that I would have, is the Navy Fed website in general (Nothing to do with this location in particular). It wasn't very responsive, I tried it on an iPhone, laptop, desktop, also used chrome and safari.

Great service by teller Andrew today who helped me sort through bills for new bills to celebrate…read moreChinese New Year. He also hooked me up for a couple stacks of red envelopes. Great experience for my business account, personal account, and also my teen son's account. Thank you Chase Bank!

Great service. The lady who assisted us with the notary services was very helpful and managed to…read morefit us into her schedule without an appointment.

I have been banking with Wells Fargo since 1987 & never had a problem. Always courteous & helpfulread more

I wish i could give zero stars. I made a cash deposit that was verified 3 times by count and…read moremachines. The process took 30 plus minutes. I took my receipt for the money that was deposited. Several weeks later Wells Fargo unlawfully removed funds from my account. Once a cash transaction processes it's final. Terrible incompetent service. Bank anywhere else. Mistakes happen but you make it right for the customer. I have given Wells Fargo months to make it right. I'd prefer not to sue, but it's getting to the point for their gross incompetence.