Great employees. Always very helpful. Later hours than most banks. Never have to wait to long here.read more

Odd review for me - who writes a review about a bank? No one, but me and the three other people…read moreposted here. lol I'm motivated to write because of our experience with Santos Fernando Aloi. We went in for a home equity loan and had spoken with some random person on the phone. They'd assured us that our current loan would be closed out, paid off, and a new one opened in its place. Didn't happen. When we went into sign with Santos, they'd just extended the current line. We didn't realize it would mean much, so we didn't care. But Santos said we could get a better rate with the original plan. So, he took the time to explain that and work with us over the course of a couple of weeks to get the loan type and amount that would get us the best rate. He didn't have to do that. He could've taken advantage of our naïveté and coasted through doing little work. Instead, he chose to make his job harder to give us quality service. You don't see that kind of commitment very often anymore.

this branch has terrible service. I waited over 15 minutes just to have Patty there lie to my face…read moreand say she can't give Me any money and can't cash my Check. The Mission Viejo office should be closed permanently. So i just went to another branch and they happily cashed my check. What a waste of time to put a bank that is useless. Hope they close that office . I had to put one star but you deserve none.

The branch manager, Patty Racine is horrible. She is such a racist. If you are a person of color do…read morenot go to this branch she will discriminate against you . She always always wants to help me and she is upset because I will not open up an account so she always takes 30 to 45 minutes to cash my checks I do not know what she be doing on the computer. My employer have already told her that they do not need to call and she does it all the time and she always have a dirty look on her face when she's talking to you and she never says thank you this has happened to me over four times. This time I will for sure report it to corporate.

Great company. Has a strong focus on customer service and provides a good commercial lending…read moreproduct for business. The bank is based out of Raleigh, NC. It is publicly traded, but the majority of the shares are owned by the Holding family; Frank holding and his sister, Hope who also run the bank. Orange County has 4 locations; Newport Beach, Irvine, RSM and my favorite, Mission Viejo. If you ever stop by the Mission office, the service manager Linda is a sweetheart who knows her clients on a first name basis and is known to freely give out hugs.

They are thieves- if you want your money stolen, put it in this bank! It's been over a month and…read moreI'm still trying to get the rest of my money back. I have written over 50 emails, including to the CEO and others and I get no response and no money. I have filed several complaints against them.

This review is for Johnny! I came in because I needed to verify a new credit card. 5 stars to…read moreJohnny for all of his help. He made so many phone calls and was so pleasant while helping me unblock my card. A star off because of the tedious process just to get my account verified. I've never had to do this and it was a lengthy inconvenience.

Always the best Food and very friendly wx elent people. Thanks Hiugo!!! Every holiday we get food…read morefor 12 we love it

Chase Bank in Mission Viejo has some of the friendliest tellers around. They're always happy to…read morehelp and make every visit easy and welcoming. Even though the branch is currently going through some refurbishments, the staff does an amazing job keeping the space inviting and providing great service. Truly appreciate how consistent and kind this team is!

I had such a weird experience a few months ago that still makes me uneasy. An account manager…read morecontacted me to suggest moving my funds to savings or a CD. I had agreed to come in for a meeting to learn more about CDs and then the bait and switch happened. Once I was in his office he then suggested I talk to another woman regarding investment banking. He never informed me on CDs. I had agreed to meet with her the next day. That next day we all met where the accountant manager "babysat" us in the female investment bankers office. The vibe felt tense. My instincts literally told me get out asap, but I didn't want to be rude. They suggested I put my life savings into the market and invest for a % of my money. I asked if I should pay off my car etc, and they advised not to. I asked if I had to sell my favorite stock and they said yes. Then the man (account manager) left the room. And the woman in investment banking whispered that I didn't have to do those things and she told me to do them just because he was in the room. The vibe had also shifted. It felt less scary, less controlling. I left feeling weird, seeing now that the man's energy was that of a bully and controlling. The bank itself didn't have my best interest in mind, they only wanted my money. Do not trust the bankers here. The good thing about this is that it lit a fire under me to actually move some of my $. Since then I moved money Into fidelity and opened a HYSA with AMEX.

Nathan is exceptional, very attentive very professional took care of all my needs and even got me a…read morebottle of water. I recommend the Mission Viejo branch to everybody and see Naethan.

Extremely disappointed with the mortgage underwriting team at OCFCU. Despite providing clear…read moredocumentation and citing specific Fannie Mae guidelines (B3-3.7-02) regarding business cash flow, the underwriting team ghosted me for a week, and their manager Monica Partida refused to apply standard industry add-backs, resulting in a wrongful denial. OCFCU went back on their word after I was promised by my loan officer Jennie Jacobson. that OCFCU would apply standard industry add-backs to my income. While she promised to use standard industry add-backs to secure my application (and Hard Credit Pull), they then fundamentally changed the "rules" during underwriting to deny the loan. Indeed, the entire culture at OCFCU is decayed with failed communication at each level. Even after escalating my credit appeal to the executive board, I was ghosted for two weeks with zero accountability or rebuttal. The executive board (Kathy Jumper, Donald Carazo and Jeff Harper) never sent me a single message acknowledging my escalated complaint and appeal. My appeal was affirmed and singed by OCFCU fourteen days after the fact and coincidentally the very same day I told them: "Too late, I will be publishing my bad experience with OCFCU online." Although, instead of simply emailing me an update, they claimed to have snail-mailed me the response to my appeal--nothing was ever received in my mailbox. If you are self-employed or have a complex income, save your credit score and go to a lender that actually understands modern secondary market requirements. UPDATE (May 13, 2026): After escalating this matter to the Executive Board and the NCUA, the Chief Lending Officer Jeff Harper personally intervened to make right on the misrepresentation of underwriting standards. The Credit Union has since facilitated the removal of the hard credit inquiry. While I appreciate the eventual accountability from leadership, I do believe the initial process for self-employed members remains flawed. 3 stars for the resolution, 1 star for the experience.

Horrible experience! Sitting there for 1 hr, watching staff walking around, chitchatting with each…read moreother, laughing and ignoring customers waiting for help! Such a Wonderful customer service!!!

Wells Fargo's new website SUCKS!!!! i had scheduled a payment and changed my mind about the amount…read more THERE IS NO WAY TO ADJUST IT MYSELF. i had to call customer service to get it done and he said he wasn't sure if it could be done! I've been with this bank since before it became Wells Fargo...48 years! service continues to decline.

It is always a pleasure to go to this branch on Santa Marguerita. Always great people and a…read morecomfortable place to do business/Friendly staff'' Corey has been very helpful with me several times. The manager Brett is great. Sherry

I stopped by Schools First Federal Credit Union to handle a transaction this morning. The facility…read moreis always clean and well maintained. I was greeted upon entry and waited in line for a financial representative. I was in line less than 2 minutes and was then greeted by Jan. Jan is a wonderful individual and wished me a happy early birthday. We visited while completing the transaction and I can say the staff at this branch are true professionals, kind and efficient. I so appreciate this financial institution as they focus on stellar customer service. It truly feels like a community partnership and family when visiting the branch and taking care of business. Highly recommended

Finally opened my account! Carissa was awesome. She answered all my questions and if she didn't…read morehave it she found it! I didn't walk out wondering anything or forgetting to ask because she handled it all. It was as smooth as can be. My brother and I walked out and both agreed that was a great experience. Danny the manager came over to introduce himself and asked if I needed anything and wanted to make sure we were happy with it all and truthfully I would probably just come visit to say hello!

I've been with SchoolsFirst a long time now (over 30 years), and I have to say that I am extremely…read morepleased with them. I've had memberships in several other credit unions, but SchoolsFirst definitely stands out. Every dealing I've had with them has been pleasant. They genuinely seem to care about their members, their rates are always competitive, and they have quite a few good products to offer. They're my goto financial institution, and I'm glad after all these years that I have been able to rely on them.

Good location and helpful associates. I needed to grab a cashiers check and had some basic…read morequestions relating to loans, and they were honestly very helpful with explaining where to find certain information on the app, as well as my options. The cashiers check process was also pretty straightforward and I was able to get in and out within 10 minutes without even setting an appointment. I think a lot of other banking institutions are moving to a model where there is less interaction with the associates and more electronic transactions, but it seems Schools First at least has a system in place that allows for the people interaction part and great customer support. It kind of reminds me of AAA, except AAA has ridiculous wait times for their in-person support.

Ileana was very helpful and knowledgeable she made everything smoooth and easy been here many times…read moreand always a great experience but Ileana went above and beyond THANK YOU for the assistance, help and information..