I have been banking with Farmer's & Merchants bank since August 2017 and I am so happy I stumbled…read moreupon this gem. Ernesto, Bernice, Ada, Echo and Virginia all make my banking experience such a pleasure every time I go into this branch. As a busy business owner, there are many times I come running through the door at 4:59 pm and they are more than happy to help me with my banking needs. They never make me feel rushed and make sure I am their priority whenever I am being taken care of. Whenever you walk into this branch you will be greeted with a smiling face and warm welcome. The best part is there are hardly ever any lines and if there are, it is a short wait before you are helped. If you are on the fence of deciding which bank to bank with, I would recommend this bank and branch especially if you are in the Laguna Hills area. The facility itself is very big and always clean. There is ample parking in this parking lot as well. Also, a little birdy told me they have cookies on Friday's! :)

Terrible! If I could give negative stars, I would! Do not trust this bank as the executor of your…read morestate! From our experience, the lady upstairs does not follow what is being asked the person receiving the inheritance regarding payments, communication was less than, when monies would be delivered and actuality, it took four months longer with once again no communication.! Less than professional, made us feel like we were a bother and it just flat out rude with no customer service skills!!! Stay far away from this bank for your estate planing!

I can not say enough good things about this branch. Everyone working here is so kind, helpful and…read morewelcoming. Highly recommend banking with the.

I don't usually give reviews but miss TRUPTI SANIL totally worth it! I went To the branch in 27th…read moreof November and open an account with the bank.Miss trupti took the time and effort to answer all my questions and start and complete the process of opening my new account in such a pleasant way! I give five star in her professional way of explain all the details of securing my high rate CD,and how helpful she was with me to complete the legal documents. I will highly recommend the branch and her to my friends and business associates.

Mr. Issac is a Superman! 1. He greeted me with a warm…read moregenuine smile 2. He was knowledgeable 3. He informed me of all the steps 4. It showed that he is truly a kind soul 5. He was so so patient This is my first and BEST interaction at NUVision credit union.

At first I thought Nuvision was the best thing since Apple Pie. Then I got a mortgage with them…read moreits been downhill since then. They made me pay mortgage insurance to get the loan that has to be paid for a extended amount of time although I have never been late on a single payment in 4 yrs! In those 4 years my mortgage has gone up just short of $100.00 each year. I am paying $388.00 more a month from my original payment. On a fixed loan! They blame it on my insurance and taxes. It is totally ridiculous! I just want to get out and refi. with someone else but the interest rates are ridiculous these days also. I could swear there is some shady things going with this credit union. I used to bank with Wells Fargo and we know what happened there! On my mobile app I can see all the activity with my other accounts with them, my savings, my subsavings, my credit card and my checking account but when I click on my mortgage it says no transactions available! What a Joke! They have all this AI options when you call now but can't let you see your mortgage transactions!!!!!! I swear there are some shady things going on with this credit union! BEWARE!!!!!!!!!!!!!!!

I can't say enough wonderful things about the team at this bank! They're well known for their…read moreexceptional service and are deeply involved in the community. After experiencing their kindness and dedication firsthand, I understand why they're so loved and respected. They go above and beyond to make sure you feel welcomed and taken care of, and they're true experts at what they do. Zack and Kathy are absolute angels! I'm so grateful to have met them. Their kindness, knowledge, and willingness to help make all the difference. As long as this bank is here, I wouldn't want to open an account anywhere else. The best customer service and such a convenient location--highly recommend!

The best customer service at any bank. My business has been banking here for years. I will never…read moreleave this branch.

For eight years they have been getting my dads insurance mixed up with someone else's and they…read morecontinually take my money and raise my rates because of the other client they have. They called again yesterday saying my dads account is past due. I paid it and called my dad wondering why it's past due. My dads policy wasn't past due and his account was paid in full. He called the office to get it fixed and when the woman that took my money in the first place called me back while I was at work, she wanted me to call my credit card company so I could fix her mistake and when I told her this is inconvenient for me, she replied to me that it might "cost her money" to refund me. They then said my refund would appear today, which it didn't. If you want to pay for other people's insurance and get higher rates, then call Paul Sullivan's office and talk to his staff. UPDATE--- It's now Wednesday, 5 days from when they said it would be refunded, and I still have NOT received my refund. Rosanne, the woman who originally took this payment, said my refund would be in my account by Tuesday and even left me a voicemail saying it should be in my account. When I called back Angie said the refund didn't even go through until yesterday and when I asked why I'm getting two different answers from her and Roseanne, she had no answer and I got way to much attitude from someone that owes me money. My family has been with Paul Sullivan for 30+ years with multiple policies and I can't believe they would treat long time customers and generations that use them like this. I got ZERO attitude from Rosanne- she recognized the mistake and did everything she could to fix it. Angie was no help.

paul sulivan is the worst agent ever. His staff will quote you a price and then continue to raise…read morethe price and make something up. They then charge your credit card, even if you tell them you do not want a policy!

I recently had to make a homeowners insurance claim with AAA after my water heater burst and caused…read morewater damage to my home, and I want to recognize the exceptional service I received. Sabrina was the manager overseeing my claim and made me feel that there was a real human being looking after me rather than simply processing a claim number. I especially want to recognize Michael for his incredible efficiency. I sent my documentation to him, and within approximately three hours the payment had been processed and the money was in my bank account. I could hardly believe how quickly and efficiently everything was handled. I would also like to thank Cheryl, who stepped in to help toward the end of the week. Although her involvement was temporary, her assistance was very much appreciated. During what was a very stressful time for me, Sabrina, Michael and Cheryl treated me with kindness, professionalism and genuine concern. It is very easy to complain when something goes wrong, so I think it is equally important to recognize people when they do an outstanding job. Thank you, AAA, and especially Sabrina and Michael, with Cheryl's additional help, for making a difficult situation so much easier.

Need to avoid the DMV for certain services!!?!? HELL, YEAH!!!! I went to this AAA location to pay…read morefor my DMV annual auto registration, specifically. Upon entering this clean and organized establishment, I was cheerfully greeted with a smile at the front desk to direct me to the right area. There was a slight wait when I arrived, and 2 people were working this department. I think I waited 15-20 minutes, but no biggie, I wasn't in a hurry. Then, after my name was called, I approached a nice and friendly employee who worked at Mary's desk. I forgot her name, but she delivered quick and professional service. I paid cash for my registration fee, and by the time I finished, there were tons of people waiting. Sometimes, there's a wait, depending on which department you need. Bring your AAA card and your patience!!! Heads up!!!!! If you're paying for your DMV car registration, please remember: Bring your registration notice. They only accept CASH, CHECK, or VISA and MASTERCARD. They do NOT accept your visa debit bank cards. I received excellent customer service, and I highly recommend this location for friendly service!! I had no issues, whatsoever! I've been a proud AAA member for 40 years, and it's a great investment!!

Love going to this bank . People are helpful...tellers are friendly. Overall better than BOA,…read moreWells and Chase by far!!!

This Credit Union is probably one of the worst Unions To belong to thank God! We only only use them…read moreas a secondary banking option! The customer service is horrible and there app is is one of the worst for the size barely usable but if you don't know you don't know if you had schools first you would know like I do!

I've never been asked for a birth certificate to open a savings account…read more Until now ! I tried to deposit a large check to open a savings account. They are really nice but don't want your money. They

It was such a pleasure banking with Poppy in Laguna Hills this morning. David Eskander and her…read morecolleague Roza Kian were fully available for me to transact my business in a very efficient, courteous and professional manner. It was good to observe effective teamwork. Both have smiles the whole time, "walk the extra mile" when necessary and appropriate. Makes my experience very smooth and "mission accomplish." This was not my first nor only time to this bank, but every time I am at Poppy Bank, I have confidence that my banking needs will be handled in very efficient and effective ways. We need a bank like Poppy in our neighborhood, and I would encourage others to bank hee.